• Report: #595960

Complaint Review: Lear Capital Inc.

  • Submitted: Fri, April 23, 2010
  • Updated: Mon, August 08, 2011

  • Reported By: Melissa — Greenwood Arkansas United States of America
Lear Capital Inc.
1900 S. Bundy Dr. Ste 600 Los Angeles, California United States of America

Lear Capital REVIEW: Excellent customer service is Lear Capitals number one priority. Committed to ensuring clients success through the timely investment in gold, silver and other precious metals.
*UPDATE: Lear Capital pledges their commitment to always improving their operations by joining Rip-off Reports Corporate Advocacy, Business Remediation and Customer Satisfaction Program. This program benefits the consumer by increasing their confidence when doing business with a member business. Lear Capital is recognized by Ripoff Report as a Verified Safe business.

*UPDATE Employee: Victim of an unfortunate scam

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Rip-off Report REVIEW:

Editors UPDATE: Positive rating and recognition has been given to Lear Capital for its commitment to excellence in customer service.

Rip-off Reports discussions with Lear Capital have assured us that Lear Capital has made customer satisfaction a core principle and that Lear is constantly seeking ways to improve its already high standard of customer care. This means that Lear Capital will provide accurate, timely and courteous information to its clientele and that Lear staff will work quickly to satisfactorily resolve any client questions or concerns.

It also means that Lear is committed to learning from its customers through regular, voluntary follow-up calls and conversations. This feedback helps Lears customer care team to correct any mistakes and to ensure an even higher standard of customer service in the future.

RipOff Reports was pleased to learn that Lear Capitals president, Kevin DeMeritt, deliberately focused on excellent customer service as a business hallmark in order to make Lear stand out from other gold and precious metals investing firms. Indeed, great customer service is what DeMeritt terms the Lear Advantage.

As an investment industry leader, Mr. DeMeritt understands that Lear clients investments are precious and that Lear has a responsibility to meet the highest standards of transparency, integrity and customer assurance. Lears goal is to establish a long-term relationship with its clients and understands that it can only do so by providing them with the best and most timely information and guidance.

A top executive at Lear told Ripoff Report that Mr. DeMeritt is an innovator constantly looking for ways to provide added value to his customers. Kevin understands that the world is changing and that investors needs change just as fast. He strives to provide clients with real-time answers to real-time questions about precious metals investing. His goal is to provide the best and most responsive customer service in the industry, whether through knowledgeable and friendly customer care representatives, or through constantly-updated information on Lears full-service website. Kevins philosophy is: Never make a customer wait, never make a customer wonder.

Lear Capitals customer care team notes that the expertise of Lears senior management gives Lear clients confidence. DeMeritt, predicted the market crash of 2001 on national radio and the ensuing strength of gold as an investment. He has steered Lear to a position as one of the most prominent precious metals investing companies in America, with frequent endorsements from a range of media leaders, including the Rush Limbaugh Show, Michael Medved, Dennis Prager, George Noory, Laura Ingraham, Mike Gallagher, Oliver North, Noah Hutchings, the late Marlin Maddoux and many others.

More importantly, DeMeritt and his team have helped thousands of investors protect their savings and retirement through the well-timed purchase of precious metals. As a result, Lear clients report high customer satisfaction.

Polly Gable, a customer of Lear Capital has this to say, My representative, Victor DeRose, rates an A+. I had tried to purchase some coins from another company but they were so rude that I just hung up the phone. I was delighted to find Victor and his professional, kind, and helpful manner. I am recommending him to friends. All in all my first experience buying metals was a wonderful one. I hope to purchase more as time goes on.

Lear Capital recognizes that complaints posted on Rip-off Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports Investigation, Lear Capital has instituted systematic changes to ensure that problems are resolved quickly and quality standards remain high.

In summary, after our investigation, which included discussions with Mr. DeMeritt and many of his past and current associates, Rip-off Report is convinced that Lear Capital is committed to delivering high quality services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.


As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every person who filed a complaint so the member business can make things right with them. In order to confirm that the complaint was resolved, Ripoff Report emailed the author of all the reports about Lear Capital.. Fortunately, the posting of false reports is not the norm, ..Sadly in this case, most of the reports posted about Lear were filed by the same person. The good news is, the few Reports that were real where people did respond did so in a positive way..

Most of the other Reports that were not posted by the same person looked suspicious.... Ripoff Report has the evidence. Ripoff Report waited more than 2 weeks to post this UPDATE. It is the opinion of Ripoff Report, because the Precious Metals industry is so competitive, that it is more than likely unscrupulous cut-throat competitors posted the reports about Lear. Executives at Lear admit to Ripoff Report they are not perfect, as no company or individual ever is, but, the people at Lear have made a commitment to do their best to always do right and what is fair by their customers. If any of our readers feels a member of the Corporate Advocacy Program did not do right by them, to please contact us here at Ripoff Report. editor@ripoffreport.com


Lear Capital Inc. Kevin DeMerrit Fake checks in the mail Los Angeles , California

I received an e-mail from a guy who said he wanted to buy something from me on Craigslist. I contacted him back to let him know the bed was available and he said that he would have to send me a check and tell his mover to come pick up the bed because he was in the process of moving. I l ater got another e-mail back stating that his secretary (called "she") had made an error and had sent the check out for $2000 more than what the item was selling for and that I should wire the extra money back to him through Western Union.

A few days later, I got the check in the mail. The check was sent from West Chicago, Illinois,but the check itself was made out as from New Leaders Inc. in New York, New York. The bank the check was using was Bank of America. I called Bank of America to see if the check was valid (it had spelling errors for the address of the bank and was signed by a MALE Kevin Marinelli, not a female secretary). When I called the bank they alerted me that the check was a valid check but that it belongs to a closed account. I e-mailed the scam artist right away and he said his secretary had made an error and that he would resend the check from a different account.

I received the second check sent from Richmond, Virginia, and the check was made out from Lear Capital, Inc. in Los Angeles, CA and the bank on this check was U.S. Bank. This particular check was sent in the same amount as the first check. Now, I'm no genius, but if you send a check out for the wrong amount once and are given the opportunity to resend another check, wouldn't you fix the error? This person did not fix the error; the person who signed the check this time was Kevin DeMerritt and the check was not valid.

I knew that the checks were not valid before I even made the phone calls to the banks, I just wanted to satisfy my curiosity. I did not attempt to cash the checks at my bank and I assume this is what would have happened (as planned by the scammer): If I would have cashed/deposited the check (either one) at my bank, I would have been given or credited the amount of money and then went on to send the excess money $2000 to the information I was provided via Western Union. A few days would pass and nothing would happen except I would probably spend the money I have received. After a few days the bank would probably call me to say that the check bounced and I would have to pay back the entire amount, problem: even if I had my part of the money, the $2000 would be gone to some other place and I would be in a financial bind.

I do not know who is actually running this scam that crosses two different companies, two different banks, two different people both named Kevin, and 5 states, but here is the name given to me to send the money via Western Union:

Albert Napier- Warren, Ohio 44485

I am turning all of my information over to my local FBI agents on Monday and I hope whoever this punk is he gets caught and sent to prison!!

This report was posted on Ripoff Report on 04/23/2010 03:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lear-Capital-Inc/Los-Angeles-California-90025/Lear-Capital-REVIEW-Excellent-customer-service-is-Lear-Capitals-number-one-priority-Comm-595960. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 UPDATE Employee

Victim of an unfortunate scam

AUTHOR: Lear Capital - (United States of America)

Dear Melissa,

It is unfortunate that you had this experience. This is actually a scam where individuals get access to a routing and account number of a company and create fraudulent checks. Because of the nature of our business, we are required to post our routing and account numbers online and someone must have used our information. Please be aware that Lear Capital and Kevin DeMeritt have absolutely nothing to do with this incident and we have no connection to what happened to you. Again, we apologize that you had this horrible experience. Please feel free to call if you would like to discuss this further. Jeremy Jason, Manager of Customer Relations


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