- Report: #773122
Report - Rebuttal - Arbitrate
Complaint Review: Lear Capital | Ripoff Report Verified
Lear Capital | Ripoff Report Verified1990 S. Bundy Drive, Suite 600 Internet United States of America
Lear Capital REVIEW: Lear Capital America's premier precious metal investment service, specializing in gold and silver numismatic coins and bullion. Lear Capitals knowledgeable customer service team helps investors large and small to purchase precious metals to diversify their portfolios, preserve capital and protect their purchasing power in both their retirement accounts and personal savings. Lear Capital committed to the highest standard of customer service, integrity and professionalism. Ripoff Report gives Lear Capital a positive rating for its commitment to the Corporate Advocacy Business Remediation & Customer Satisfaction Program. A Verified Safe Business, Lear Capital shows that it has a sincere commitment to 100% customer satisfaction.
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Lear Capital joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business.
When a company or individual joins the Rip-off Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Rip-off Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, Rip-off Report
Lear Capital approached Rip-Off Report with the intent of wanting to resolve any customer issues and reports posted on Rip-off Report. In fact, Lear Capital had already tried to contact the authors of the reports. In most cases if you view the reports, the customers actually retracted their statements with new positive reviews of how Lear Capital made everything right for them. The few reports where no customers retracted their comments are reports where Lear Capital has been unsuccessful at reaching the authors. One report was in fact found to be an ex-employee, that was settled through an arbitration agreement. Lear Capital has gone through great lengths to make sure they try and resolve any and all customer issues. Lear Capital has joined the Corporate Advocacy Program because they want assurance that they will always have the opportunity to resolve any and all customer issues. They never want their customers to feel like they werent taken care off.
Part of the Corporate Advocacy Program, the member business allows Ripoff Report to send an email to all of those who filed a complaint, letting them know, Lear Capital wanted to make things right with them. The ones who did not respond to us we are assuming they are either an ex-employee, some we were able to detect were filed by a competitor. The Precious Metals business is very competitive. Some Precious Metals business will play dirty and do what they can on the Internet to destroy their competitor.
Usually a business will always deny blame.. but, Ripoff Report was pleasantly surprised to hear the people at Lear Capital say, We always need to make improvements because we can always do things better .. statements like this is music to our ears. As consumer advocates, its important for a business to realize, things do and can go wrong.. Only good honest business have these kinds of feelings.
LEAR CAPITAL CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
Lear Capital is one of the nations leading precious metals firms, known for both for the quality and value of our products as well as for our serious commitment to excellent customer service, integrity and professionalism.
We take particular pride in providing our customers with the most courteous, timely and accurate information available on precious metals investing. We do this by maintaining the greatest live presence of any gold firm you can call and talk to one of our expert customer representatives at any time between 9 a.m. and 6 p.m. pacific standard time. We also strive to make our website a comprehensive source of precious metals investing information through real-time pricing, email alerts, and a secure and transparent ordering system.
Our president, Kevin DeMeritt, predicted the market crash of 2001 and the ensuing strength of gold as an investment. Lear has helped thousands of investors protect their savings and retirement through the purchase of precious metals and numismatic coins. In the process, Lear Capital is one of the most highly endorsed gold companies in the nation and the exclusive gold company of the Rush Limbaugh show for the past 13 years.
Lear Capital / Statements from the owner.
My name is Kevin Demeritt and I am the Founder and President of Lear Capital. I would like to thank you for taking the time to review Lear Capital. Every investor, concerned about their savings and retirement accounts in these volatile times, should have a portion of their investments diversified in gold or other precious metals. Theres just too much at stake.
Lear Gold Advantage
Lear Capital takes customer service seriously. Our Lear Gold Advantage pledge means that we strive to provide the highest level of disclosure of any gold firm regarding the type of gold you are buying, any fees associated with the transaction as well as recommended hold periods.
Lear is also authorized to place your gold in a precious metals IRA at your direction. And we are financially strong enough to buy back what we sell at a moments notice. We dont sell and forget we want to be your gold company for life.
WE VALUE BOTH YOUR BUSINESS AND OUR GOOD NAME AND WILL STRIVE TO RETAIN BOTH BY SWIFTLY RESOLVING ANY AND ALL CONCERNS.
If you are not 100% satisfied with Lear Capitals service, we will do what it takes to help make things right. We invite you to contact us directly via email: email@example.com
(again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to ensure customer satisfaction). You can also call Lear Capital directly at 800-965-0580, and ask for Jeremy Jason, Manager of Customer Relations.
STATED IMPROVEMENTS FROM Lear Capital
Lear Capital has always committed itself to unparalleled customer service. Most recently, we launched a new initiative to gather voluntary feedback from all our customers when their orders are placed in order to ensure that we are delivering the best customer care possible.
Lear also strives to provide peace of mind to our customers and potential customers by:
Documenting all transactions: Lear is one of only a few companies that provide a detailed record of the exact sale and terms of every customer order. With Lear, you will never be confused about what, when and how much you ordered.
Informing our customers: We also mail our potential customers an easy-to-read contract that enables them to review fees, hold periods, risks and other details BEFORE they make a purchase. (This contract is also viewable on our website.)
Ensuring satisfaction: Once an order is made, we immediately follow-up by email with our customers to solicit any feedback about the experience that might improve our customer service. In the event there is not 100% satisfaction, a Lear customer service representative will immediately contact the customer by telephone to ensure a swift and reasonable resolution to the question or concern. Once resolution is achieved, Lear will follow-up again by email to ensure that there is complete satisfaction.
Lear Capital has a new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. Lear Capital is willing to go beyond the call of good customer service and do what it takes to help our customers in every way.
*Any consumer not receiving satisfaction from a member of Rip-off Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com
This kind of dedication to customer service means that Lear Capital will do whatever it takes to make sure their customers are properly taken care off.
In the future, if anyone has any complaints or concerns with Lear Capital, you are invited to contact them directly via email: firstname.lastname@example.org (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction).
As always, Rip-off Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Lear Capital or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Reports Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel safe confident and secure when doing business with Lear Capital.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about Lear Capital, Lear Financial Commitment to Excellence and Consumer Satisfaction. ....
Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
..by consumers, for consumers
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ED Magedson: Founder, Ripoff Report
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This report was posted on Ripoff Report on 09/04/2011 10:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lear-Capital-Ripoff-Report-Verified/internet/Lear-Capital-REVIEW-Lear-Capital-Americas-premier-precious-metal-investment-service-spe-773122. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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