rank
  • Report: #420321

Complaint Review: Lear Capital - Sterling Trust | Ripoff Report Verified™ …businesses you can trust.

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Wed, February 04, 2009
  • Updated: Thu, March 20, 2014

  • Reported By:Richardson Texas
Lear Capital - Sterling Trust | Ripoff Report Verified™ …businesses you can trust.
Lear Capital, Inc 1990 S. Bundy Dr., Ste 600 Los Angeles, California United States of America

Lear Capital REVIEW: CUSTOMER SATISFACTION COMMITMENT: Lear Capital is committed to customer satisfaction and constantly seeks ways to further improve its high-quality customer service. We are committed to helping our clients successfully diversify their portfolios, protect their savings and retirement income, and guard against risk through timely investments in gold, silver, platinum and other precious metals. Coast to coast.


*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service Lear Capital pledges to always resolve any issues. Feel safe, confident and secure when doing business with Lear Capital. Verified Safe Business.

*Consumer Comment: Better Business Bureau gives Lear High Rating

*Author of original report: Clarification and Ammends

*REBUTTAL Owner of company: Response from President and owner

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

SPECIAL UPDATE: March 20 2014: Lear Capital remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Lear Capital is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Lear Capital has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.

Over time and since becoming a member, Lear Capital has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Lear Capital remains committed to improving customer satisfaction. [continued below]....

.....



Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com
 Lear Capital is Rip-off Report Verified

Ripoff Report REVIEW:

Editors UPDATE: Positive rating and recognition has been given to Lear Capital for its commitment to excellence in customer service.

Ripoff Reports discussions with Lear Capital have assured us that Lear Capital has made customer satisfaction a core principle and that Lear is constantly seeking ways to improve its already high standard of customer care. This means that Lear Capital will provide accurate, timely and courteous information to its clientele and that Lear staff will work quickly to satisfactorily resolve any client questions or concerns.

It also means that Lear is committed to learning from its customers through regular, voluntary follow-up calls and conversations. This feedback helps Lears customer care team to correct any mistakes and to ensure an even higher standard of customer service in the future.

RipOff Reports was pleased to learn that Lear Capitals president, Kevin DeMeritt, deliberately focused on excellent customer service as a business hallmark in order to make Lear stand out from other gold and precious metals investing firms. Indeed, great customer service is what DeMeritt terms the Lear Advantage.

As an investment industry leader, Mr. DeMeritt understands that Lear clients investments are precious and that Lear has a responsibility to meet the highest standards of transparency, integrity and customer assurance. Lears goal is to establish a long-term relationship with its clients and understands that it can only do so by providing them with the best and most timely information and guidance.

A top executive at Lear told Ripoff Report that Mr. DeMeritt is an innovator constantly looking for ways to provide added value to his customers. Kevin understands that the world is changing and that investors needs change just as fast. He strives to provide clients with real-time answers to real-time questions about precious metals investing. His goal is to provide the best and most responsive customer service in the industry, whether through knowledgeable and friendly customer care representatives, or through constantly-updated information on Lears full-service website. Kevins philosophy is: Never make a customer wait, never make a customer wonder.

 



Lear Capitals customer care team notes that the expertise of Lears senior management gives Lear clients confidence. DeMeritt, predicted the market crash of 2001 on national radio and the ensuing strength of gold as an investment. He has steered Lear to a position as one of the most prominent precious metals investing companies in America, with frequent endorsements from a range of media leaders, including the Rush Limbaugh Show, Michael Medved, Dennis Prager, George Noory, Laura Ingraham, Mike Gallagher, Oliver North, Noah Hutchings, the late Marlin Maddoux and many others.

More importantly, DeMeritt and his team have helped thousands of investors protect their savings and retirement through the well-timed purchase of precious metals. As a result, Lear clients report high customer satisfaction.

Polly Gable, a customer of Lear Capital has this to say, My representative, Victor DeRose, rates an A+. I had tried to purchase some coins from another company but they were so rude that I just hung up the phone. I was delighted to find Victor and his professional, kind, and helpful manner. I am recommending him to friends. All in all my first experience buying metals was a wonderful one. I hope to purchase more as time goes on.

Lear Capital recognizes that complaints posted on Rip-off Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports Investigation, Lear Capital has instituted systematic changes to ensure that problems are resolved quickly and quality standards remain high.

In summary, after our investigation, which included discussions with Mr. DeMeritt and many of his past and current associates, Rip-off Report is convinced that Lear Capital is committed to delivering high quality services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

SPECIAL NOTE ABOUT MOST OF THE REPORTS FILED ABOUT LEAR CAPITAL:

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every person who filed a complaint so the member business can make things right with them. In order to confirm that the complaint was resolved, Ripoff Report emailed the author of all the reports about Lear Capital.. Fortunately, the posting of false reports is not the norm, ..Sadly in this case, most of the reports posted about Lear were filed by the same person. The good news is, the few Reports that were real where people did respond did so in a positive way..

Most of the other Reports that were not posted by the same person looked suspicious.... Ripoff Report has the evidence. Ripoff Report waited more than 2 weeks to post this UPDATE. It is the opinion of Ripoff Report, because the Precious Metals industry is so competitive, that it is more than likely unscrupulous cut-throat competitors posted the reports about Lear. Executives at Lear admit to Ripoff Report they are not perfect, as no company or individual ever is, but, the people at Lear have made a commitment to do their best to always do right and what is fair by their customers. If any of our readers feels a member of the Corporate Advocacy Program did not do right by them, to please contact us here at Ripoff Report. editor@ripoffreport.com

===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED

=====================

//

Lear Capital - Sterling Trust Absolute theft upfront of atleast 40% of my investment - lies like I can't believe! Los Angeles California

I few years ago I transferred the dollar amount of a 401 K to a Lear Capital precious metal IRA. When I received my 1st statement I noticed that they had the amount on deposit as being only about half of that amount. I called my "Agent" and asked about it. He stated that it was because the account was in rare collectible coins and the dollar amount showing only reflected the spot price of the deposit. He also said this was done because it was "safer" as collectible coin and could not be confiscated by the government as bullion could. He also said that the coins often hold many times the spot price and one investor was recently informed he had a very rare and valuable coin.

A few months ago I got a notice about a class action Arbitration Settlement regarding a lack of clear contract verbiage. At that time I was still confidently believing my Agent was looking out for my interests and as I read the document it indicated there where 3 groups who would not be eligible for compensation from the settlement. I did not fall into one of the 3 groups so I figured OK, I'll just wait and see what happens. I don't need to send in any paper work now, I'll just wait.

I recently made a partial withdrawal from the account for the first time and in talking to the Agent he never quoted, mentioned or referenced the coins in terms of a collectible value only as the spot price value. That night, the light bulb when off. The Arbitration Settlement said something about 40% fees being accessed under the guise of Spread. Well I realized that from day one Lear had deliberately stolen 40% of the deposit up front! I went to the web site referencing the settlement www.RareCoinSettlement.com in order to check on the status and noticed that various options seemed to have expired. After reading the Notice over again I realize that it had mislead me and that they wanted me to file in order to be eligible. Instead of 3 groups being ineligible for settlement amounts there where really 4 groups. Namely, people like myself who did not file an eligibility claim. After studying the site above, it seems to also imply that I may not be eligible to ever get compensation under their arbitration because of not filling as part of this current action. There is also another settlement for non arbitration. Odd that the dates for both are the same. It appears to me that not only has Lear created this deceptive Notification document but has rushed this settlement process in an effort to try and limit their liability on future claims. So not only has Lear Capital screwed me by stealing my money (personal property) up front from day one, lying about what they have done, presented a misleading / fraudulent notification of arbitration document, but they have synced these processes to try and minimize responsibility and guarantee theft from probably a majority of investors for whom the light bulb has not yet gone on.

I realize now that the statement of the account never identified the collectible price of the coins and the collectable price paid for them. I don't think the collectible price is every used by Lear Capital which is completely the opposite of what the Agent stated.

Realview Richardson, Texas
U.S.A.


This report was posted on Ripoff Report on 02/04/2009 08:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lear-Capital-Sterling-Trust-Ripoff-Report-Verified-businesses-you-can-trust-/Los-Angeles-California-90025/Lear-Capital-REVIEW-CUSTOMER-SATISFACTION-COMMITMENT-Lear-Capital-is-committed-to-custom-420321. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Lear Capital - Sterling Trust | Ripoff Report Verified™ …businesses you can trust.

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Better Business Bureau gives Lear High Rating

AUTHOR: Ortho41 - (United States of America)

I recently dealt with another Gold company, and before closing the deal, checked with the Better Business Bureau. I was amazed to find that this other company had one of the lowest ratings by the BBB, with many outstanding unresolved complaints and court cases in progress. Needless to say, I terminated our negotiations.

I heard Lear Capital advertised on the Rush Limbaugh program as well as the Glen Beck program. I checked them out on the Better Business bureau and found them to have one of the highest ratings: (A-). I have found their staff to be courteous, well informed, helpful and above board. I have read the material they sent me which seems fair and clear.

Any business venture carries some risk, however, I am satisfied that Lear is not a rip-off operation and I am proceeding with a purchase.

I will respond again when the transaction is completed.

Respond to this report!
What's this?

#2 Author of original report

Clarification and Ammends

AUTHOR: Realview - (U.S.A.)

As it turns out there where major inefficiencies from Lear that mislead me about the true accounting balances. After talking with the Lear owner I am comfortable that it is simple a case of poor documentation on Lear's part. I believe the correct name is Lear Financial? There is also confusion regarding what name is what and what company does what.

Basically, it breaks down to Lear using one unit of measure to show account balances and the storage company using another. The storage company is apparently not part of the same business as Lear. I was under the impression it was just another branch. Since the different units of measurement resulted in massively different valuations and Lear never showed the balances in both formats nor clearly advised people that such discrepancies would be showing up it naturally became confusing.

The bottom line is I believe Lear to be an honest company with very good intentions and not ripping anyone off. I continue to work with this company and see no reason not to.
Respond to this report!
What's this?

#3 REBUTTAL Owner of company

Response from President and owner

AUTHOR: Kevin - (U.S.A.)

I spoke with this customer regarding his complaint. I explained the transaction and the premium attached to proof coins at the time his purchase was made. This premium is determined by the "market" and not Lear Capital. The sale he speaks of in this complaint, actually netted him a 38.5% profit! As it appeared, this customer became concerned over a valuation of his holdings made by the account custodian who held the gold in his IRA. According to this client, the IRA valuation did not accurately reflect the pricing of his proof coins and instead gave pricing for the less valuable and generic variety of the same bullion coins, a price that did not reveal the true profit. Needless to say the client was very happy to find that the premium value was intact and that he netted a 38.5% profit.

We also discussed the issue regarding our fees. I assured him, no one has ever been charged 40% commission from Lear. The class action started by just two customers, (yes that's right, it takes only two customers to create a class action law suit) stated that, certain of Lear's customers may not have understood, and Lear could have done more to clarify, the manner in which it calculated the spread (or gross profit margin) on the precious metals it sold. First let me say that spreads or gross profit disclosures Lear makes are neither required by law or the industry. Lear enters into a disclosure contract for the very purpose of avoiding confusion.

As a result of these two customers taking action, Lear subsequently agreed to send every customer a settlement form with a letter, giving each the opportunity to express their own potential confusion over the contract and to complete and return the form. The letter was not written by Lear, rather its content was directed and approved by the court. Ironically, if Lear chose not to enter into this agreement to begin with, or make disclosure of our profits and spreads, there would have been no class action and no subsequent letter. Going forward however, Lear has not been deterred in its efforts to continue to make these disclosures. We believe they are what sets us aside from our competition. We do business up front, we will continue to disclose our fees and spreads in all the information sent to customers, on our web site, through recorded transaction confirmations and in a disclosure statement at the bottom of every invoice.

After explaining all this to the customer, he said that he understood and would write back on this site that he was satisfied. He still holds additional metals from Lear and we look forward to assisting him with any purchases or sales of his existing holdings. We truly value all customer comments both the positive and negative to help make us a better company.

Sincerely,
Kevin DeMeritt
President
Lear Capital
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory