- Report: #420321
Report - Rebuttal - Arbitrate
Complaint Review: Lear Capital - Sterling Trust
Lear Capital - Sterling TrustLear Capital, Inc 1990 S. Bundy Dr., Ste 600 Los Angeles, California United States of America
Lear Capital REVIEW: CUSTOMER SATISFACTION COMMITMENT: Lear Capital is committed to customer satisfaction and constantly seeks ways to further improve its high-quality customer service. We are committed to helping our clients successfully diversify their portfolios, protect their savings and retirement income, and guard against risk through timely investments in gold, silver, platinum and other precious metals. Coast to coast.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service Lear Capital pledges to always resolve any issues. Feel safe, confident and secure when doing business with Lear Capital. Verified Safe Business.
*Consumer Comment: Better Business Bureau gives Lear High Rating
*Author of original report: Clarification and Ammends
*REBUTTAL Owner of company: Response from President and owner
SPECIAL UPDATE: June 9 2012: Lear Capital remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Lear Capital is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Lear Capital has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Lear Capital has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Lear Capital remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at email@example.com
Editors UPDATE: Positive rating and recognition has been given to Lear Capital for its commitment to excellence in customer service.
Ripoff Reports discussions with Lear Capital have assured us that Lear Capital has made customer satisfaction a core principle and that Lear is constantly seeking ways to improve its already high standard of customer care. This means that Lear Capital will provide accurate, timely and courteous information to its clientele and that Lear staff will work quickly to satisfactorily resolve any client questions or concerns.
It also means that Lear is committed to learning from its customers through regular, voluntary follow-up calls and conversations. This feedback helps Lears customer care team to correct any mistakes and to ensure an even higher standard of customer service in the future.
RipOff Reports was pleased to learn that Lear Capitals president, Kevin DeMeritt, deliberately focused on excellent customer service as a business hallmark in order to make Lear stand out from other gold and precious metals investing firms. Indeed, great customer service is what DeMeritt terms the Lear Advantage.
As an investment industry leader, Mr. DeMeritt understands that Lear clients investments are precious and that Lear has a responsibility to meet the highest standards of transparency, integrity and customer assurance. Lears goal is to establish a long-term relationship with its clients and understands that it can only do so by providing them with the best and most timely information and guidance.
A top executive at Lear told Ripoff Report that Mr. DeMeritt is an innovator constantly looking for ways to provide added value to his customers. Kevin understands that the world is changing and that investors needs change just as fast. He strives to provide clients with real-time answers to real-time questions about precious metals investing. His goal is to provide the best and most responsive customer service in the industry, whether through knowledgeable and friendly customer care representatives, or through constantly-updated information on Lears full-service website. Kevins philosophy is: Never make a customer wait, never make a customer wonder.
Lear Capitals customer care team notes that the expertise of Lears senior management gives Lear clients confidence. DeMeritt, predicted the market crash of 2001 on national radio and the ensuing strength of gold as an investment. He has steered Lear to a position as one of the most prominent precious metals investing companies in America, with frequent endorsements from a range of media leaders, including the Rush Limbaugh Show, Michael Medved, Dennis Prager, George Noory, Laura Ingraham, Mike Gallagher, Oliver North, Noah Hutchings, the late Marlin Maddoux and many others.
More importantly, DeMeritt and his team have helped thousands of investors protect their savings and retirement through the well-timed purchase of precious metals. As a result, Lear clients report high customer satisfaction.
Polly Gable, a customer of Lear Capital has this to say, My representative, Victor DeRose, rates an A+. I had tried to purchase some coins from another company but they were so rude that I just hung up the phone. I was delighted to find Victor and his professional, kind, and helpful manner. I am recommending him to friends. All in all my first experience buying metals was a wonderful one. I hope to purchase more as time goes on.
Lear Capital recognizes that complaints posted on Rip-off Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports Investigation, Lear Capital has instituted systematic changes to ensure that problems are resolved quickly and quality standards remain high.
In summary, after our investigation, which included discussions with Mr. DeMeritt and many of his past and current associates, Rip-off Report is convinced that Lear Capital is committed to delivering high quality services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
SPECIAL NOTE ABOUT MOST OF THE REPORTS FILED ABOUT LEAR CAPITAL:
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every person who filed a complaint so the member business can make things right with them. In order to confirm that the complaint was resolved, Ripoff Report emailed the author of all the reports about Lear Capital.. Fortunately, the posting of false reports is not the norm, ..Sadly in this case, most of the reports posted about Lear were filed by the same person. The good news is, the few Reports that were real where people did respond did so in a positive way..
Most of the other Reports that were not posted by the same person looked suspicious.... Ripoff Report has the evidence. Ripoff Report waited more than 2 weeks to post this UPDATE. It is the opinion of Ripoff Report, because the Precious Metals industry is so competitive, that it is more than likely unscrupulous cut-throat competitors posted the reports about Lear. Executives at Lear admit to Ripoff Report they are not perfect, as no company or individual ever is, but, the people at Lear have made a commitment to do their best to always do right and what is fair by their customers. If any of our readers feels a member of the Corporate Advocacy Program did not do right by them, to please contact us here at Ripoff Report. firstname.lastname@example.org
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
===================== Lear Capital - Sterling Trust Absolute theft upfront of atleast 40% of my investment - lies like I can't believe! Los Angeles California
I few years ago I transferred the dollar amount of a 401 K to a Lear Capital precious metal IRA. When I received my 1st statement I noticed that they had the amount on deposit as being only about half of that amount. I called my "Agent" and asked about it. He stated that it was because the account was in rare collectible coins and the dollar amount showing only reflected the spot price of the deposit. He also said this was done because it was "safer" as collectible coin and could not be confiscated by the government as bullion could. He also said that the coins often hold many times the spot price and one investor was recently informed he had a very rare and valuable coin.
A few months ago I got a notice about a class action Arbitration Settlement regarding a lack of clear contract verbiage. At that time I was still confidently believing my Agent was looking out for my interests and as I read the document it indicated there where 3 groups who would not be eligible for compensation from the settlement. I did not fall into one of the 3 groups so I figured OK, I'll just wait and see what happens. I don't need to send in any paper work now, I'll just wait.
I recently made a partial withdrawal from the account for the first time and in talking to the Agent he never quoted, mentioned or referenced the coins in terms of a collectible value only as the spot price value. That night, the light bulb when off. The Arbitration Settlement said something about 40% fees being accessed under the guise of Spread. Well I realized that from day one Lear had deliberately stolen 40% of the deposit up front! I went to the web site referencing the settlement www.RareCoinSettlement.com in order to check on the status and noticed that various options seemed to have expired. After reading the Notice over again I realize that it had mislead me and that they wanted me to file in order to be eligible. Instead of 3 groups being ineligible for settlement amounts there where really 4 groups. Namely, people like myself who did not file an eligibility claim. After studying the site above, it seems to also imply that I may not be eligible to ever get compensation under their arbitration because of not filling as part of this current action. There is also another settlement for non arbitration. Odd that the dates for both are the same. It appears to me that not only has Lear created this deceptive Notification document but has rushed this settlement process in an effort to try and limit their liability on future claims. So not only has Lear Capital screwed me by stealing my money (personal property) up front from day one, lying about what they have done, presented a misleading / fraudulent notification of arbitration document, but they have synced these processes to try and minimize responsibility and guarantee theft from probably a majority of investors for whom the light bulb has not yet gone on.
I realize now that the statement of the account never identified the collectible price of the coins and the collectable price paid for them. I don't think the collectible price is every used by Lear Capital which is completely the opposite of what the Agent stated.
Realview Richardson, Texas
This report was posted on Ripoff Report on 02/04/2009 08:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lear-Capital-Sterling-Trust/Los-Angeles-California-90025/Lear-Capital-REVIEW-CUSTOMER-SATISFACTION-COMMITMENT-Lear-Capital-is-committed-to-custom-420321. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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