- Report: #763350
Report - Rebuttal - Arbitrate
Complaint Review: Lear Capital
Lear Capital1990 S. Bundy Drive, Suite 600 Los Angeles, California United States of America
Lear Capital REVIEW:| CUSTOMER COMMITMENT: Clients should feel safe, confident and secure when doing business with Lear Capital. Lear Capital is 100% committed to the highest standard of customer service. Our desire to help our clients successfully invest in gold, silver and other precious metals is what sets us apart from all other gold investment firms. Lear Capital is committed to the Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer and assures them of satisfaction and confidence when doing business. Coast to coast.
*UPDATE: Lear Capital recognized by Rip-off Report as a Verified Safe business.
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Editors UPDATE: Positive rating and recognition has been given to Lear Capital for its commitment to excellence in customer service.
Rip-off Reports discussions with Lear Capital have assured us that Lear Capital has made customer satisfaction a core principle and that Lear is constantly seeking ways to improve its already high standard of customer care. This means that Lear Capital will provide accurate, timely and courteous information to its clientele and that Lear staff will work quickly to satisfactorily resolve any client questions or concerns.
It also means that Lear is committed to learning from its customers through regular, voluntary follow-up calls and conversations. This feedback helps Lears customer care team to correct any mistakes and to ensure an even higher standard of customer service in the future.
RipOff Reports was pleased to learn that Lear Capitals president, Kevin DeMeritt, deliberately focused on excellent customer service as a business hallmark in order to make Lear stand out from other gold and precious metals investing firms. Indeed, great customer service is what DeMeritt terms the Lear Advantage.
As an investment industry leader, Mr. DeMeritt understands that Lear clients investments are precious and that Lear has a responsibility to meet the highest standards of transparency, integrity and customer assurance. Lears goal is to establish a long-term relationship with its clients and understands that it can only do so by providing them with the best and most timely information and guidance.
A top executive at Lear told Ripoff Report that Mr. DeMeritt is an innovator constantly looking for ways to provide added value to his customers. Kevin understands that the world is changing and that investors needs change just as fast. He strives to provide clients with real-time answers to real-time questions about precious metals investing. His goal is to provide the best and most responsive customer service in the industry, whether through knowledgeable and friendly customer care representatives, or through constantly-updated information on Lears full-service website. Kevins philosophy is: Never make a customer wait, never make a customer wonder.
Lear Capitals customer care team notes that the expertise of Lears senior management gives Lear clients confidence. DeMeritt, predicted the market crash of 2001 on national radio and the ensuing strength of gold as an investment. He has steered Lear to a position as one of the most prominent precious metals investing companies in America, with frequent endorsements from a range of media leaders, including the Rush Limbaugh Show, Michael Medved, Dennis Prager, George Noory, Laura Ingraham, Mike Gallagher, Oliver North, Noah Hutchings, the late Marlin Maddoux and many others.
More importantly, DeMeritt and his team have helped thousands of investors protect their savings and retirement through the well-timed purchase of precious metals. As a result, Lear clients report high customer satisfaction.
Polly Gable, a customer of Lear Capital has this to say, My representative, Victor DeRose, rates an A+. I had tried to purchase some coins from another company but they were so rude that I just hung up the phone. I was delighted to find Victor and his professional, kind, and helpful manner. I am recommending him to friends. All in all my first experience buying metals was a wonderful one. I hope to purchase more as time goes on.
Lear Capital recognizes that complaints posted on Rip-off Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports Investigation, Lear Capital has instituted systematic changes to ensure that problems are resolved quickly and quality standards remain high.
In summary, after our investigation, which included discussions with Mr. DeMeritt and many of his past and current associates, Rip-off Report is convinced that Lear Capital is committed to delivering high quality services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
SPECIAL NOTE ABOUT MOST OF THE REPORTS FILED ABOUT LEAR CAPITAL:
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every person who filed a complaint so the member business can make things right with them. In order to confirm that the complaint was resolved, Ripoff Report emailed the author of all the reports about Lear Capital.. Fortunately, the posting of false reports is not the norm, ..Sadly in this case, most of the reports posted about Lear were filed by the same person. The good news is, the few Reports that were real where people did respond did so in a positive way..
Most of the other Reports that were not posted by the same person looked suspicious.... Ripoff Report has the evidence. Ripoff Report waited more than 2 weeks to post this UPDATE. It is the opinion of Ripoff Report, because the Precious Metals industry is so competitive, that it is more than likely unscrupulous cut-throat competitors posted the reports about Lear. Executives at Lear admit to Ripoff Report they are not perfect, as no company or individual ever is, but, the people at Lear have made a commitment to do their best to always do right and what is fair by their customers. If any of our readers feels a member of the Corporate Advocacy Program did not do right by them, to please contact us here at Ripoff Report. firstname.lastname@example.org
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Lear Capital 1990 S. Bundy Drive, Suite 600 Lear Capital is unethical and not honest about its practices. Los Angeles, California
Im writing my experience down so that it might prevent some other folks getting ripped off and scammed as I did. I will keep it short and to the point. Lear Capital recommended to me collectable silver coins and with their highest
recommendation that collectable coins hold their value you very well and have a better return than bullion historically. Lear Capital sold me each coin at a price which includes the price of a 1 oz of silver plus the collectable value
plus their fee. After a while the price of silver had gone up so I called to find out what my coins are worth only to find out that each coin is now worth 90% of an oz of silver!! They scammed me and made an instant 25% profit plus
charged me a fee on it. They have used the excuse that there has been an unexpected supply of the coin which dropped its value yet they took 6 weeks to get me the coin in place of the agreed on 10 days that is on the contract. When I asked why it took so long they said the demand was so high for the coin! So not only they scam their customers they are liars as well. They sell coin at a value that they will not honor when it comes time to buy back the coins. Please dont be
fooled their response will be that this is a long term investment and we ask our customers to hold the coins for 3-5 yearsthe reason they say that is so that in that time they are predicting that 90% of the price of silver should be more than what they charged for the coin and that way it will seem that the customer made a profit.
Ive heard their advertisement on various shows and trusted that they are a legitimate only to find out that they are liars and are not to be trusted. Search their name on line and you will see all the other reports that have been filed against them. Please dont make the mistake I did.
This report was posted on Ripoff Report on 08/10/2011 01:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lear-Capital/Los-Angeles-California-90025/Lear-Capital-REVIEW-CUSTOMER-COMMITMENT-Clients-should-feel-safe-confident-and-secure-763350. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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