• Report: #1039197

Complaint Review: LearnSmart LLC

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  • Submitted: Fri, March 29, 2013
  • Updated: Tue, April 23, 2013

  • Reported By: Agency-pc — Park City Montana
LearnSmart LLC
1300 N. Westshore Blvd. Suite 125 Tampa, Florida United States of America

LearnSmart LLC Preplogic illegally withdrawn funds, fraudulent sales tactics, fraudulent statements, misleading, Forces Longer or Larger contracts Tampa, Florida

*Author of original report: Update

*UPDATE Employee: LearnSmart Response

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On 12 DEC 2013, I called and talked with a sales rep and
after lengthy call agreed on a trial service for 30days with the verbal

commitment from the sales rep that 1) I could cancel and 2) if I chose to
continue service but fell on hard times (as DEC-FEB is slow for my business) I
could call and have my subscription placed on hold (being it is web-based its
a matter of flipping a switch So I was told), near the end of the trail I
tried to cancel with no avail, eventually I got a hold of Michelle B on the 16Jan2013,
I was told (1 I cannot cancel as I was 3 days late, (2 the account could not be
placed on suspension for hard times.  I was FORCED into a payment arrangement I told Michelle B I think I could come up with $100 by the 8th FEB 2013 which would be $50 for JAN and $50 for
FEB then my monthly total would slightly increase to $264.50,  on the 8th I had a few clients late
on payments to me and notified Michelle B that I could have everything taken
care of by the end of FEB. [continued below]....
..... I was sent a prompt reply that that was not good enough and now I owed the total in full by the end of FEB. (This entire time my
ability to log on to the site was disabled, Thus I was paying for services not provided)

While this was going on I had a Business sales rep contacting me to change contracts, I was informed this would void the old
contract and start a new one, as I was building up my company funds from the slow season Allen L (LearnSmart Business rep) guiding me to this new contract of $315.75 per month for 3 years total $11,367 plus a onetime fee of $100.00, I almost committed to this agreement although very distasteful of LearnSmart Allen seemed to be truly interested in assisting me (and of course there is the additional $8600) However mid-month of March (on the 19th according to bank records)
there was a debit of $100 taken out, this also placed my account negative and cost me near $300 in negative fees. When I spoke again to Allen, we agreed this would be placed towards the new contract (I choose not to dwell on the negative fees at this time as Allen L assured me it was taken care of and I still firmly believe he made every attempt to correct the companies error, (in my mind I was under the impression this would at least start the new contract provided I paid the $315.75 On the Friday of the 29th March 2013 as verbally agreed on.  On the 29th March 2013 there was a debit of $100 followed shortly by another for $798.00. Upon investigation it appears as if LearnSmart was pinging my bank account to see when funds were deposited
as the withdrawals where mere minutes after deposits.

I have a copy of all e-mails sent and received offered per request to investigating parties, further more you will note in the e-mail from Michelle B it Claims I defaulted on two arrangements which is not true and is purely defamation of my
good character. However most significantly is the repeated statement that I received a copy of the contract via E-Mail or I could not log in to the site, In fact I received only log-in credentials in an e-mail. I run a small business so its a habit to log and save everything in titled folders and everything is time stamped thank my lucky stars for that.  

In total there were 3 illegal withdrawals to my business account 1 on the 19th March and 2 on the 29th March. totalling just under 1k

Lastly I was told if I would just sign the new contract all my money less the $315.75 would be returned. I was also told by another rep that the money taken from my account was to bring me current However according to their contracts and E-Mails I only owed You will then have 10 remaining payments of $264.50 beginning March 12, 2013

Since this issue earlier on the 29thMarch2013 I have:

contacted MT Attorney General Office (waiting to hear back, being good Friday and all)   
contacted FL Attorney General Office (waiting to hear back)  
Contacted my Business Lawyers (again waiting to hear back)
Contacted my Bank (persona branch and corporate)
Researched this company to find I AM NOT ALONE, this is their standard Practices
Posted my story here, with the BBB of FL (being they are a FL business), Facebook, and posted on Many Field Tech and Field Engineering Platforms to alert others in my industry to ovoid the headaches, stress, NSF when over charged.

LET MY STRESS, MY HEADACHES, MY EXPERIENCE SAVE YOU FROM THE SAME MISTAKE  

This report was posted on Ripoff Report on 03/29/2013 08:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/LearnSmart-LLC/Tampa-Florida-33607/LearnSmart-LLC-Preplogic-illegally-withdrawn-funds-fraudulent-sales-tactics-fraudulent-s-1039197. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Update

AUTHOR: Agency-pc - ()

First this issue was not closed or corrected prior to me posting my experience here. Second I had been in contact with Attorney Gen office in both my state, and LearnSmarts LLC state of business,  along with my banks attorney, My business attorney and the BBB prior to this issue being closed. 

I would like to say there is one and only one person with LearnSmart that I can say truly did an above and beyond job. This individual worked with me and tried to bend over backwards to assist me however by that time I had already had more then enough headaches  from dealing with LearnSmart and many of there not so pleasant staff.

I will point out if I ever do make the choice to deal with this company again I would strictly only work with the one individual I described above and I strongly recommend having a contract lawyer go over every aspect of the contract. My biggest mistake was to agree to conduct business via a phone call and received no contract in the mail or e-mailed to me. 

In the end yes everything worked out but there where hours and hours of calls hours and hours of my time tied up to eventually get the issue resolved. The money that was taken was returned however in the manner it was taken ended up costing me over draft fees and required I juggle many of my bills around it was a huge headache. 

As far as the training programs, I was not overwhelmingly impressed but in all fairness to LearnSmart  and their product I did not invest a significant amount of time with it. 

Last if anyone chooses to do business with this company, I recommend the following:
1 go ever the terms and conditions prior to any business dealings or agreements 
2 use credit card its much easier to receive assistance from your bank and the backing company of the card i.e. Visa, Master etc. (this is info passed on from my bank and there attorneys) if you use a bank card with a Visa or Master card logo DO NOT provide the numbers on the back of the card or it can be ran as debit (companies receive a discount for all the info they get on a card such as the billing address, the numbers on the back etc. all that is required is the 16 digits and the expiration date). Providing the 3 digit code on the back allows companies to use your card as debit and thus its your money directly from your bank account rather then running it as credit where its backed by a credit company and its much much easier to depute unauthorized charges.
3 Make sure everything promised to you and your obligations  are all in writing... I will repeat Make sure everything is in writing this is the only thing that can protect you if there comes a time where things are in dispute. 

I consider this matter with this company closed to my satisfaction, I may someday decided to do business with them again however at this time I am still disturbed on the situations I had endured. Like I said prior there is one person with the company that does go above and beyond, he alone is the only reason I would ever consider doing business with this company again, I firmly believe he tried to make the best out of a bad situation.

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#2 UPDATE Employee

LearnSmart Response

AUTHOR: LearnSmart - ()

At LearnSmart, we strive to provide each of our customers with outstanding customer service, and are proud of our exceptional training materials. We work diligently to conduct business with integrity, to produce training materials of the highest quality, and at prices that our customers can afford. Unfortunately, there have been times when miscommunication has happened between a client and vendor, and a complaint is received. In those rare cases, actions are taken to ensure both parties can agree upon a satisfactory solution.

Though, in this case, LearnSmart felt the solution had met the needs of our consumer, we were mistaken. In this instance, after further investigation and review of the account, we came to a consensus that a refund should be issued per the customers request. This consumer was refunded the monies and the account was closed, prior to this complaint being publicized via this site.  We do apologize for the inconvenience, and are more than happy to work with our customers concerns, requests, and accounts.  Thank you.
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