- Report: #202952
Report - Rebuttal - Arbitrate
Complaint Review: Learning Annex, Marshall Sylver Mind Power
Learning Annex, Marshall Sylver Mind Power48 West 37th Street, 7th Floor New York, New York U.S.A.
Learning Annex, Marshall Sylver Mind Power, Real Estate Wealth Expo Ripoff: Speaker selling product/seminar makes verbal money back guarantee, Learning Annex Replaces the verbal Guarantee with written 3 day "Cooling Off Period" based on FTC Law designed to Protect Consumers! New York New York
*Consumer Comment: Whats sad is that you are dumb enough to bite the hook
*Consumer Comment: Marshalls Guarantee requires attending at the least the 1st day.
*Consumer Comment: Marshall's Guarantee is SOLID!
*Author of original report: Customer Response You made my day today Dominick, thank you for the great customer service.
*UPDATE Employee: The Learning Annex: Marshall Sylver
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Due to some major changes in my life, I tried to contact Sylver's company, Mind Power, three times by telephone in order to cancel the seminar reservation well ahead of time. I got a voice mail every time. Finally, after contacting my bank for a refund, the Learning Annex responded to my bank that I had signed the contract which indicated I had three days to cancel "which was in full compliance with FTC's Rule concerning Cooling-off period for Sales made at homes or at Certain other Locations."
The letter went on to state that I had already signed the contract, so it was too late to cancel any reservation or to receive any money back. They sent copies of the contract to my bank, citing Trade Regulation Rule Subchampter D, part 429. They informed my bank that any cancellation period had passed, and that it was too late for any refund. They claimed this was in full compliance with FTC law. Of course, they seemed to have forgotten to mention the money back guarantee that Marshall Sylver made: that you could cancel even after the first day of the seminar and receive a full refund and keep the CD's. I sent the CD's back, USPS confirmed, and canceled, but I have received not a penny.
It is amazing to me that the Learning Annex would use FTC law to make their argument. They effectively replaced a verbal money back guarantee made at the seminar with a written "3 day cooling off period" contract designed to protect consumers in the absence of other guarantees. I am sure this is not what legislators had in mind when this law was written!!
San Francisco, California
This report was posted on Ripoff Report on 07/25/2006 11:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Learning-Annex-Marshall-Sylver-Mind-Power/New-York-New-York-10018/Learning-Annex-Marshall-Sylver-Mind-Power-Real-Estate-Wealth-Expo-Ripoff-Speaker-sellin-202952. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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