- Report: #1000733
Report - Rebuttal - Arbitrate
Complaint Review: LearningRX of Short Hills NJ
LearningRX of Short Hills NJ636 Morris Avenue #1b Internet United States of America
LearningRX of Short Hills New Jersey LearningRX of Montclair, New Jeresey Guarantee Or Warranty Issues - A failure to honor money-back guarantee Internet, Internet
*Author of original report: We never signed a contract
*REBUTTAL Owner of company: LearningRx Response to Consumer Complaint
About 1/2 way through the program, we voiced our disappointment that we were not seeing any progress. They retested her and several of the results were LOWER than the initial test. The program proved to be more anxiety producing and frustrating for our daughter.
On their website they state "Train the Brain. Get smarter. Guaranteed. Well that is not the case. We completed the program and our daughter was retested and the memory issues we originally signed up for were NOT better and we still did not see any improvement. They said their "test" showed an improvement, so they would not refund us and honor their guarantee. They gave us unrealistic expectations and we feel preyed on our desperation as parents searching for ways to improve the quality of our child's life and life skills.
We just came back from a meeting with an attorney and they denied a refund, only offered more training. Our daughter will not return and we have already invested too much time and money into a program that promises a lot and does that deliver the results that are seen in school, life and daily activities. Tests done by the Bergen County School district had to reclassify her and recommended additional support and reflected how just low her memory skills have remained.
LearningRX is a franchise that only goes by their tests that has proven to be skewed to their benefit, thereby finding a loop hole so their guarantee is just a marketing ploy.
This report was posted on Ripoff Report on 01/21/2013 04:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/LearningRX-of-Short-Hills-NJ/internet/LearningRX-of-Short-Hills-New-Jersey-LearningRX-of-Montclair-New-Jeresey-Guarantee-Or-War-1000733. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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