- Report: #624036
Report - Rebuttal - Arbitrate
Complaint Review: LearningRx | Ripoff Report Verified™ …businesses you can trust. LearningRx dedicated to 100% customer satisfaction. LearningRx a successful nationwide network of brain training centers. A family of concerned passionate educators, professionals, & local business owners assisting kids & adults learn & perform faster, better, & more easily.
LearningRXDes Moines, Iowa United States of America
LearningRX REVIEW: LearningRx dedicated to 100% total customer satisfaction. LearningRx committed to the satisfaction of individuals and families who come seeking help for improvements in learning, reading, thinking, memory & attention.
*UPDATE: LearningRx pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. LearningRx is recognized by Ripoff Report Verified™ as a safe business service.
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EDITOR’S UPDATE: Positive rating and recognition has been given to LearningRx for its commitment to excellence in customer service.
Ripoff Report’s research indicates that LearningRx is committed to integrity in all areas of business and client relations, and has procedures and policies in place to assure that clients receive the best possible service and care. LearningRx has more than 90 brain training centers nationwide and provides brain training to thousands of clients every year. Complaints are rare but when one does arise, the company makes every reasonable effort to resolve the issue related to that complaint. LearningRx corporate management takes client feedback and satisfaction ratings seriously, and is always seeking to make improvements to the quality of their product and to customer care.
Ripoff Report was pleased to learn that LearningRx has a longstanding commitment to integrity in business, and to excellence in client satisfaction. Based on client satisfaction surveys, LearningRx receives an average customer satisfaction rating of 9.5, which is well above the national average. The company states: “One of our very intentional goals as a company is to ‘WOW’ our customers. Every year, we receive thousands of written and video testimonies from clients who are thrilled with the life-changing results they’ve experienced because of brain training at LearningRx (you can read some of these real-life stories here or watch some of our video testimonials at www.learningrxvideo.com). The stories shared by our students and their families are a powerful indicator of the value of the programs we offer. We also take the time to measure the satisfaction of each and every LearningRx client. The Satisfaction Rating asks clients, ‘On a scale of 0 to 10 (10 being highest), how likely are you to recommend LearningRx to a friend or colleague?’ Our most recent satisfaction rating, based on over 4,800 customers, was 9.54 out of 10. This is nearly 20% higher than the national average.”
The information provided in this report below is based on comments made by Tanya Mitchell during an on-site inspection held by a third party verification company with no biases toward Learning RX.
Learning RX is a company that specializes in Brain Training, a 30-year old, research-based training program for students who are struggling in the areas of reading and math, or for adults who have experienced brain trauma. Leads are acquired through a number of resources, with approximately 35% coming from parents/referrals, as well as events, workshops, mailings and internet searches. “A survey of 4,000 students over a year’s time [determined that] 9.54 out of 10 would give a referral,” states Tanya Mitchell, a representative of Learning RX.
A typical customer experience starts with the potential customer contacting Learning RX for assistance in performance, whether it’s in school or at work. At that point, the customer is then given the Woodcock Johnson Test, which tests 7 different areas to determine if there is room for improvement. A consultation is then scheduled between Learning RX and the customer/parent to discuss expectations, specific needs, and determine if Learning RX can help.
LEARNINGRX / CUSTOMER SERVICE & CARE
Some common complaints Learning RX has received relate to miscommunication of what the expectation of the parents are and what the program actually offers. “Parents put high expectations on the test. Testing is just one tool to assess a student,” states Ms. Mitchell. “We reach out to the parents to find out where the miscommunication was, and credits and refunds have been given on a case by case basis.” After receiving complaints such as these, if the parents are not happy with the training, then the training is stopped. The team at Learning RX then sit down to discuss the issue with the parent, and look at the possibility of adapting the program to better fit the student’s needs. “We strive for satisfaction with each client. Parents are not stuck with us. Also, we have seen that clients come back to us and finish out the training at a later time,” states Ms. Mitchell.
Learning RX consistently monitors their internal processes to ensure that they are doing what they can to best assist the students. They also disclose information regarding their refund policy to each customer during the initial consultation. “Each concern or complaint is taken very seriously. We recognize this program may not be the right fit for everyone. We correct any issues that improve our processes and communication,” states Ms. Mitchell. In response to the multiple complaints posted to Ripoff Report referring to customers who felt they did not receive accurate information during the initial sale of the program, Ms. Mitchell states, “Testing is a tool among many tools. It is only a snapshot of the child. What the client sees in real life far outweighs what we see in any test results. If a test result is way off, we are going to go with the parent’s insight.”
After a complaint is resolved, the Director of Learning RX follows up with the client to ensure the issue was resolved to their satisfaction. Since receiving complaints through Ripoff Report, the team at Learning RX has reviewed each individual complaint to determine what actually happened and each franchise has then reached out to the customer. “After doing our own research, we have reached out to each and every client by email or phone. The comments [made on Ripoff Report] are blatantly false and untrue. We strive to exceed all of our client’s expectations,” states Ms. Mitchell. Learning RX is continually striving to improve their service by consulting with the Better Business Bureau and the National Leaders in Customer Service.
Learning RX recognizes the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction program, and the platform it provides for businesses and customers to communicate. “As educators [and] professionals, we strive to help people live better lives. When we have the opportunity to correct a misconception because of a bad review, we do,” states Ms. Mitchell.
LEARNINGRX / Statements from founder Ken Gibson
"I struggled to read all through my school years. Back then, so little was known about the causes behind learning and reading struggles that I was essentially on my own.
Today, I would be labeled dyslexic. Many of my other cognitive skills were strong. I could (and often did) study 5 minutes before spelling tests and score 100%, but then would misspell those same words later on my written assignments.
I had an undiagnosed cognitive skill weakness that made it difficult for me to distinguish sounds and sound out words. These weaknesses made school far more difficult than it needed to be, but I compensated for my weaknesses, worked excessively hard, and persevered through to a professional graduate program.
When I began my professional career I learned that I wasn't unique in my reading struggles. Thousands of others struggled to learn and read. That motivated me to co-create the cognitive skills programs that form the foundation of LearningRx today.
Each positive result fueled our team's motivation to help more children achieve or surpass the academic level of their peers. This passion burns in me as strong today as ever! The excitement I experience seeing our brain training programs impact lives every day continues to fuel that passion.
With the continuing advancements in research and new training available from our centers all across the country, enduring the struggles that I endured as a child, accepting labels like dyslexic or ADHD, settling for low learning potential, or compensating for learning weaknesses is simply no longer necessary. Parents now have options that work.
I invite you to take a look at what LearningRx offers and contact us. I am excited, and certain that we can help.”
LEARNINGRX HELPING PARENTS
We change lives through brain training. At the root of LearningRx's success is a brain training program that has unmatched power to unlock learning potential by effectively addressing the cause behind learning and reading struggles. That cause is unseen cognitive skill weaknesses. The essence of LearningRx is best reflected in the real improvements of our students. Here is one mom's story about her 11-year-old daughter:
"We came to LearningRx because our daughter was having trouble in school. She was scoring at low levels on the national benchmark tests and her teacher had decided she could not do the work. We could tell that as time went by she was beginning to believe that she was not as smart as others and was not trying anymore. Looking back at the past few months we can see such a transition. Our daughter can now read out loud with confidence, she is getting A's and B's and her 5th grade teacher says 'You know, I just don't see what the 4th grade teacher saw! She is good at math, confident in school, and a leader in her class!'"
< br> "We are a family of caring professionals armed with the right training and tools to make a difference for parents and students. LearningRx is the answer to the heart-cry of thousands of parents of struggling students—parents who fear that their children are on the verge of being defined by discouragement, failure, and a lifetime of lost opportunity. No other solution—no matter the cost—has the power to so dramatically change all the ways a student lives and learns. The reason? We address the cause of the problem and not just the symptoms.
Parents who are looking for help for their child find a friend in LearningRx. Our unique focus on identifying and training individual cognitive skills weaknesses sets us apart from tutoring and other remedial education programs. We provide affordable testing that is available at a fraction of the cost of what other professionals charge.
Only at LearningRx do we focus on changing a student's underlying ability to learn and read. We train and strengthen cognitive skills with scientifically based and clinically proven one-on-one personalized training. You and your child are no longer limited to treating symptoms. With LearningRx training you can literally change how he or she learns and, in doing so, change the future.
LearningRx brain training centers serve a wide variety of adult needs as well. Brain training provides proven tools to help those looking for all types of skills enhancement. Career adults can gain a significant competitive edge. College students can leverage both class and study time. Senior adults can forestall or even reverse age-related mental and memory decline. Those facing the need for recovery of mental skills lost due to a traumatic brain injury see dramatic progress in a short amount of time."
PROVEN COMMITMENTS FROM LEARNINGRX.
LearningRx provides brain training that improves cognitive skills to enhance learning ability. Thousands of kids & their parents have experienced the life-changing benefits of the LearningRx program since 2003.
LearningRx is committed to enriching lives through one-on-one brain training, and has a proven track record of service to families seeking lasting improvements in cognitive performance. Clients include individuals and families impacted by learning struggles, dyslexia, ADHD, autism, memory problems and traumatic brain injuries.
In summary, after our investigation, which included discussions with management at LearningRx, Ripoff Report is convinced that LearningRx is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer and assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
LearningRX Beware! Des Moines, Iowa
This is my LearningRX testimony. It has been shared and will continue to be shared with friends, family and anyone else who we hear may be interested in the LearningRX experience.
BEWARE! My son just completed the 12 week program with LearningRX and I want to take this opportunity to issue a very adamant "beware!" to anyone considering this program.
During the initial visit, the problems were clearly defined as were the expected results if we should choose to participate in the program. My 13-year-old reads at college level but lacks organizational skills and his grades at school were suffering as a result. Also, his inability to focus and follow through when given a list of instructions caused him to consistently miss assignments and not be prepared for quizzes and tests in all of his school subjects. Although I have worked with him to set up several different systems to help with these issues, he lacks the motivation to be consistent in using any of them. All of this was discussed during the initial visit and assurances were given that the LearningRX program would make a difference in these problem areas. I was assured that a brain mapping/pattern deficit existed and that it could be fixed with drills at their facility coupled with follow-up home based training. Based on these assurances, the check was written and the sessions began.
Let me say from the start, the sessions at home were fully completed, challenging at times, but completed nonetheless. The drills primarily consist of repetition games with numbers and shapes for memory and problem solving. The key is repetition, please remember this point.
All sessions at the LearningRX location were completed in full, the home based hour requirements were met/surpassed and the exit testing was done. That is where the good news ends. If you are not familiar with the system, the entrance test and exit test is identical. LearningRX bases success on whether or not the person being trained moves beyond what they are initially able to complete on the test. For instance, if he/she is able to do 3 out of 8 steps on the test when he/she first takes the test, but completes 5 out of 8 when they complete all training, LearningRX has succeeded in helping the person. So, on paper and according to their guarantee, their program has worked. However, there was absolutely NO improvement in any of the areas that had been discussed during the initial visit! In fact, some grades were even worse while taking the training this was explained away as normal at the half-way review point.
When we went in for the exit conference, we made this very clear, even bringing in my son's latest report card with the teachers' comments showing that his organizational skills had not improved nor was he any more focused then he had been before Learning RX. The woman who did the exit interview went on and on about what their test had shown and couldn't understand why we weren't seeing the results they had promised. She used the word baffled to describe her shock. They also used statements our grandson made as he was doing fine at school and that he remembered his assignments today as proof that he was improving. These were taken before he would begin his session each day. A week after the exit interview we received a letter from them stating that their guarantee says that they promise that the child (or adult) will improve by two levels or they will refund the money. Well, of course their testing said that my child had done that..... even though there were no outward signs of any change. BEWARE..... if you have expectations, be sure they align with the stated outcomes of this guarantee or you will learn a very expensive lesson!
This report was posted on Ripoff Report on 07/16/2010 08:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/LearningRX/Des-Moines-Iowa-/LearningRX-Beware-Des-Moines-Iowa-624036. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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