- Report: #212540
Report - Rebuttal - Arbitrate
Complaint Review: Leatherup.com
Leatherup.com955 Venice Blvd Los Angeles, California U.S.A.
Leatherup.com ripoff, defective product, does not honor grantee, horrible customer service Los Angeles California
*Author of original report: My BBB response
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This has turned into a buyer beware!!!
So I bought a set of saddlebags from leatherup.com and a set of easy brackets from another place. I got the saddlebags without a problem and had to wait 2 weeks for the easy brackets so I could mount the saddlebags.
So I get the easy brackets and I mount the saddlebags I have to start with the right side first because that is what the instructions tell me to do. So I put it on after drilling the holes to mount the saddlebag. Now keep in mind I have had these bags for about a week waiting on the hardware to mount them. And I have taken them and set them in place to see what kind of clearance they would have and to get an idea how the new bags would look.
So I get the hardware installed and I mount the saddlebag. It looks ok but it kind of leans to the outside a little. No big deal.
((([Photo one to be posted soon])))
So I do the same for the left side I mount it on the bike and uh! There is something seriously wrong here
((([PHOTO 2 to be posted soon])))
This bike is NOT leaning to the left!!! And there is nothing in the saddlebag.
((([PHOTO 3 to be posted soon])))
Well Im not very happy since I spent a lot of time making sure that they are even so I call Leatherup.com and tell them that there is a problem with the bags and I would like a replacement or refund. They promptly tell me that since I drilled holes in the bags that they will not take them back because they cant re-sell them.
I tried to explain to them that I had no idea there was something wrong with the bags until they were mounted. The said I should have held them up to the bike to make sure they would work, I tried to explain to them that I in fact did hold them up to the bike but when I mounted them that there was a serious problem with the one bag.
Well talking to them is pretty much useless The response I get from them is we will not take the bags back because there are holes in them
WELL HELLO! You have to put holes in the damn things to mount them on the BIKE!
What about (QUOTED FROM THEIR SITE!)
Hassle-Free Return Policy - No prior authorization is needed.
Satisfaction Guaranteed or your money LeatherUp.com we stand behind our products 100%. So, if you are not pleased with your purchase for any reason, simply ship it back to us according to the directions below for a full refund of your purchase price (this does not include your original shipping).
Sorry you put holes in them
But dont you understand there is something wrong with the bags?
We will not accept the return since you put holes in the bags
HELLO! You have to put holes in the bags to MOUNT THEM!
There was nothing wrong UNTIL I mounted the bags! The one bag is defective I would like my money back now.
We will not accept the return since you put holes in the bags
Well at this point I am about at the end of my rope and about to give this lady on the other end of the phone a serious piece of my mind. I did warn them that I would do exactly what I am doing now and that is telling everyone that will read this not to do business with leatherup.com.
They do not stand behind what they sell and this page [url]http://www.leatherup.com/showpages.asp?pid=1004[/url]
Is filled with untruths as far as I am concerned. I am within the 30 days and they are not standing behind their product 100% like the site says.
They tell me I cant return the bags because they cant re-sell them, why would they re-sell something defective?
Here is their info
You can note my order number 1155591217 when emailing them.
Orders Placed Online Are Processed First.
Toll Free: 1-800-846-6010
Monday-Friday. 9:00 A.M. - 5:30 P.M. Pacific Time
BTW. I did email them with no response and that is why I called them.
I hope everyone that reads this refuses to do business with Leatherup.com and send them an email telling them you saw this and sent it to all of your friends.
So, I just got off the phone with Leatherup.com AGAIN!
Michelle told me that the bags are made by them so I am out of luck since they will not take the return. They do not care who I tell about how they have treated me because they have thousands of customers and my business will not hurt them... I even sent her a picture if the bag and she said that she would be proud to ride a bike that had bags that looked like that.
So please send my link to everyone you know and have them do the same...
Email Michelle @ [email]email@example.com[/email]
Im not mad that I got some junk bags Im pissed because of the guarantees they have on the site and then will not even help when they are the ones that manufacture the bags that they sell.
When they say Satisfaction Guaranteed or your money back you would think they would take back the bag and at least replace the bad one but they refuse to accept the return at all.
Here is the policy
You have 30 days to exchange or 30 days return any item. For the fastest and easiest service, please follow these guidelines:
1. List The Item(s) that you are returning
2. Note the reason for the return or exchange.
3. If you are exchanging an item please check our site for stock availability and let us know what you would like to
replace the item with.
4. We highly recommend packages that are being sent back to our warehouse be sent by UPS Ground or FedEx,
or any carrier that can provide tracking information. Please keep the tracking number for your records.
5. We do not refund shipping charges on Returned orders.
We offer one exchange per order. If a second exchange is needed a $ 7.95 charge will be applied to your credit card to cover the shipping back to you.
6. Return Address :
955 Venice Blvd..
Los Angeles, CA 90015
7. All items returned will be credited to the original credit card used for purchase.
At LeatherUp.com we pride ourselves on service and a commitment to provide fine leather jackets at discount prices.
I think it is misleading since they refuse to accept my return Keep in mind I was well within the 30 days.
I filed a complaint with the BBB in California on 9/22/06.
Look what was found Thanks Robert!
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
This report was posted on Ripoff Report on 09/24/2006 02:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Leatherupcom/Los-Angeles-California-90015/Leatherupcom-ripoff-defective-product-does-not-honor-grantee-horrible-customer-service-212540. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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