• Report: #554411

Complaint Review: Led Outfitters

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  • Submitted: Thu, January 14, 2010
  • Updated: Mon, September 06, 2010

  • Reported By: David — Dallas North Carolina United States of America
Led Outfitters
14 Bond Street Great Neck NY 11021 Internet United States of America

Led Outfitters Lie, Cheat, Steal, Reprted to the BBB Internet

*UPDATE Employee: We would Like to help you out

*Consumer Comment: Counter Drug response vehicles with useless traffic advisor led bars

*Author of original report: Facts Wrong?

*UPDATE Employee: Your facts are in correct

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I ordered the OCTIX BAR from ledoutfitters.com on 5/14/09. The product is advertised as having 26 flash patters for 199.00. When I got the bar and installed it, it only had 11 flash patterns.
I called the company only to be hung up on. I called them right back 3 or 4 times and no body picked up the phone. On may 27, I finally reached someone. They told me that they no longer had the other bar and sent me this one instead. I told them that I did not like this one and I wanted what I paid for. Then they said they would give me my money back and after I received the money, I could send them the bar back. I still have seen no deposit made back into my account and I don't trust them enough to send them the bar back until I see the cash back in my account.
 I contacted the BBB online and filed a report with them. LED Outfitters never responded to the BBB either. Now I am stuck with a crappy light and out $200.00


This report was posted on Ripoff Report on 01/14/2010 10:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Led-Outfitters/internet/Led-Outfitters-Lie-Cheat-Steal-Reprted-to-the-BBB-Internet-554411. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

We would Like to help you out

AUTHOR: Led Outfitters - (USA)

All Businesses will have complaints. Its how we resolve them shows how
the company handles itself in these types of situations. Please feel
free to contact me to get this issue resolved. You were not ripped off
and we are
not out there to rip you off. We deal with many customers every
month, and we want to make sure you are included with the rest of the
happy and satisfied customers. There was probably some sort of
misunderstanding.  Please email me directly at ledoutfittersservice at
gmail.com and I'll be glad and happy to bend backwards for you and get
this straightened out.

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#2 Consumer Comment

Counter Drug response vehicles with useless traffic advisor led bars

AUTHOR: FBI-CounterDrug - (United States of America)

We have an OCTIX bar on a Counterdrug response vehicle for the Washington DC / Baltimore area. The LED light bar has faulted within a few days and the measurments were significantly different as stated in previous emails: 

The LED light bar paid for was a Octix bar measuring 38inches length 3inches width and 2inches height (fully encapsulated for external vehicle use) as described in description: http://ledoutfitters.com/index.php?target=products&product_id=13 The item received was model: LED-628-8 this measures 33inches (significantly shorter) 2inches width and 1.5inches height. . . and has drilled holes-for screws and open seams which would allow water and ice to build up in the unit. 

 I have sent several emails with no response from seller.  Also several phone calls were made with no answer.  An agent wil be driving to the listed wearhouse address to deal with the supplier directly.

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#3 Author of original report

Facts Wrong?

AUTHOR: David - (United States of America)

I fail to see where the facts are wrong when that IS what happened. If I can't trust you to send me the bar I paid for in the first place, how in the world can I expect you to send me back my money once you have the bar back.
 1: You (LED Outfitters) agreed to it on the phone when I finally reached someone after being hung up on twice.
Again I say,  you send me back my money and I will return the bar.
 2: Your never responded to the BBB when they tried to contact you on my behalf.
 3: You are STILL advertising the same light that you say you DON'T HAVE.
proof? Go to...
http://www.ledoutfitters.com/index.php?target=products&product_id=13
 My bar has 11 flash patterns!
 Now how can you say I have my facts wrong?
Would you like the chance to make it right? You can send me the bar I paid for and I will send you this one back and in turn I will let people know on here that you followed through and forget about it. I will also contact the BBB and let them know as well. If not, then what I have said will hold up in a court of law because it is 100% true.


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#4 UPDATE Employee

Your facts are in correct

AUTHOR: Led Outfitters - (USA)

David,

You have your facts wrong. Our policy is that you must first return a product prior to receiving a refund. If you do not return the light first, then a refund will not be processed

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