- Report: #760770
Report - Rebuttal - Arbitrate
Complaint Review: Lee Majors Bionic Hear
Lee Majors Bionic Hear12995 Echo Ct. Reno, Nevada United States of America
Lee Majors Bionic Hear Hearintg Assist, LLC Ripping us off for $1219.00 Reno, Nevada
*General Comment: Complaing consumer failed to read find print
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My wife attempted to buy two advertised Lee Majors Bionic Hear hearing aids for her parents. In the TV ad they are promoted as costing $14.95 each.
In filling out the online form, her credit card number was requested before any total charge with shipping was displayed. Once the next screen appeared, the total charged was $609.50, and she could not cancel - no one in customer service. She called our bank to stop payment, but could not because the charge was on a VISA check card and the bank must transfer the money through to VISA by contract. She then called the company 800 number and was informed that the shipment was already made, we could refuse, but they said the USPS is unreliable and they might not receive the returned package. So they might never refund.
After she tried to call on Monday, they turned around and charged our account again, same amount. Again, we're screwed, because it was on the same card. We've cancelled the account, the shipment has not been received, and we are now filing with the Commonwealth Consumer Protection Bureau, and have filed Fraud charges through our bank.
This report was posted on Ripoff Report on 08/04/2011 08:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lee-Majors-Bionic-Hear/Reno-Nevada-89506/Lee-Majors-Bionic-Hear-Hearintg-Assist-LLC-Ripping-us-off-for-121900-Reno-Nevada-760770. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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