- Report: #463751
Report - Rebuttal - Arbitrate
Complaint Review: Legacy International
Legacy International10833 Valley View Street, Suite 150 Cypress, California U.S.A.
Legacy International - Zero Plus Dialing Would You Accept A Collect Call for $14.40? Cypress California
I called the 800 number to resolve the issue and after a twenty minute hold, was told the second charge was a clerical error and would be removed by the second billing period. I questioned their practice of not informing the customer that the cost for accepting the call was so much higher than normal and was given a song and dance as to why it was so expensive.
Since the bill appeared on my AT&T bill I called AT&T and they responded much like I expected. They spouted out policy like a robot. I called twice, and they insisted on directing my complaint by transferring me to Legacy International, even after I told them I had already spoken to a representative from that Company.
Foolishly I was expecting some support from AT&T to protect me from the unscrupulous practices of businesses like Legacy International - Zero Plus Dialing.
This report was posted on Ripoff Report on 06/22/2009 01:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Legacy-International/Cypress-California/Legacy-International-Zero-Plus-Dialing-Would-You-Accept-A-Collect-Call-for-1440-Cypre-463751. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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