I got charged $19.13 for a one minute collect call WHICH never received!!! I was out of town for the memorial weekend with my family, and nobody was at home, even the answering machine was and is still out of order and was not connected!!
I received my local phone bill for june 2006, and had $19.13 charges for a collect call from Cleveland on the memorial day.. I discovered after calling that number on the bill that it was a hotel!!!
Finally, I got hold of somebody in the Legacy Long Distance International company after holding for more than half an hour..I tried to explain that nobody was home, he refused to credit the charges. Also, he gave me the name of who placed the collect call.... somebody I do not know.
I asked him if I can listen to the acceptance of the collect call: he said they do not record it!!!
He kept repeating that he is not giving me credit and that his company charge people because they accepted the calls!!! sure enough there was no calls received to start with.
I called again and held the line for another 20 minutes. finally somebody answer.. guess who??? the same guy!!!
I asked him to talk to somebody else other than him... Apparently there is no "somebody" else. Is it a one person company ripping off people??? again he refuses any discussion or explanation. He just RECOMMENDed that I need to pay the bill!!!
Plan A file with the BBB won't do much...such company won't care anyway
Plan B block all collect call from the local conpany this won't work either as this may be a life saving call from a family member
Plan C disconnect the phone ...will think about it seriously
Plan D join fine people like you and put these people out of business and hopfully behind bars
Plan E pay the bill and shut up which will never happened
Terre Haute, Indiana