- Report: #962038
Report - Rebuttal - Arbitrate
Complaint Review: Legacy Publishing
Legacy Publishing511 Wisconsin Drive New Richmond, Wisconsin United States of America
Legacy Publishing Lies about what it can do and then difficult or almost impossible to get refund even after they mislead you in the first place New Richmond, Wisconsin
*UPDATE Employee ..inside information: We Apologize For Any Misunderstanding
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I called the customer service line to explain my situation and whether it would be applicable in my situation. The service rep said yes and that James Lehman had been into drugs and was even in jail and so it would work and suggested that I do the "survey option" so I wouldn't have to pay for the program. WARNING: They do NOT inform you that if you take the survey option you CANNOT return the program if you don't like it! Then they also get you to try their "Total Focus" dvds which they say is to help children focus in school but neglect to tell you it's SPECIFICALLY for children with ADHD! Then of course there is the parents line and the many other educational video offers they try to ply you with. It's a viscous sales attack to get people at their most vulnerable.
Unfortunately, after I received the program and listened to the audio discs, it was apparent that it would not be useful at all in my situation. This program may work for someone who is more reliant on their parents (no car, no cash and not physically large enough to just really do whatever he wants). Since my nephew didn't even make it down here, I thought it would be good for his parents to do the program. However, my nephew was never around and so none of the "parenting" techniques would even work! I think this is more for a young adolescent child (10-14 yo) that is just starting to act out but still somewhat respects his parents.
So shortly after discovering that this program would not be applicable (after doing 2 lessons), I tried to return it. The Customer Service Rep's I talked to about returning it were completely unhelpful and said that because I had chosen the survey option, to get my money back I had to fill in the survey COMPLETELY eventhough it was not applicable and I couldn't even fill it out. I told them that I was mislead into getting the program at all as the original service rep misrepresented what the program could do for me. Yet they still refused to let me return the program. I felt so ripped off I told my credit card company and so they barred the charges and refunded me the portion I had paid to date.
Then I started getting the calls and emails about my lack of payment. The threatening calls to send my account to collections. So I finally had to call again (despite my not wanting to) their customer service line and they still continued to not "hear" me and insist that the program could work for me, etc. Just trying to get me to keep it longer. Again they said the only way to get my money back was to fill out the survey. Finally I asked to speak to a supervisor and asked for them to review the audio tapes and to send them to me. To give them credit they did review the audio tapes and although they said the original service call was not wrong, they said the 2nd customer service rep was not helpful and so they decided to authorize me with a Return Authorization which is absolutely required before they issue you money, or in my case, stop sending my account to collections.
My problem with a company like this is that they don't should stand by your product. If you really had a customer who did not find it useful, why would you want them to keep it or make it so difficult to return it?
This report was posted on Ripoff Report on 10/30/2012 10:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/Legacy-Publishing/New-Richmond-Wisconsin-54017/Legacy-Publishing-Lies-about-what-it-can-do-and-then-difficult-or-almost-impossible-to-ge-962038. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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