- Report: #314979
Report - Rebuttal - Arbitrate
Complaint Review: Legacy Visa
Legacy VisaPO Box 5097 Sioux Falls, South Dakota U.S.A.
Legacy Visa, First National Credit Card Additional charges after paying balance in full ,closed account Sioux Falls South Dakota
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I sent a check that day for the amount I was told was the payoff, and marked my check "paid in full". Six days following this I received a call from the company informing me my monthly payment was late. The woman was very kind, I told her about the check being mailed, gave her the amount, check number and date of the check...she told me a late fee had been tacked onto my account, but under the circumstances she would have that waved.
Now, in March I just received a statement with a bill for $32.68. I called the company that day, asked for a supervisor (the woman that answered was quite unhelpful) and was told no supervisors were available and I wouold be contacted as soon as they became available. I was never contacted.
Today, 3/5, I phoned the company again. Again, I explained my situation, but the representative kept telling me my last payment was late and I was issued a finance charge as well as the late fee. On my closed account...that I paid in full! I asked for her manager/supervisor and have gotten the same runaround. No one has called me back. I think these charges are bogus and sneaky and should be removed, but I am getting nowhere!!
This report was posted on Ripoff Report on 03/05/2008 11:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Legacy-Visa/Sioux-Falls-South-Dakota-57117/Legacy-Visa-First-National-Credit-Card-Additional-charges-after-paying-balance-in-full-c-314979. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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