I was signed up for services that did not exist. I found out about that when I used the services available. When I requested a cancellation and full refund for fraudulent sales practices I was denied as I had already used the services.
Their Identity theft program pulled my credit report 3 times in 2 weeks and caused my credit score to drop almost 100 points!
I had an attorney write a letter to my landlord because of his refusal to refund my deposit. I get a form letter back saying if I needed to use their services again I would have to pay a retainer and hourly fee. I was told when I signed up that this was an legal services pool and that I had $170,000 a year coverage. I wouldn't have to pay anymore fees. They were included in the monthly fees I paid.
I was told Legal Shield offered Credit Repair services, which they don't.
I already had an attorney on retainer with reasonable rates. less than what I was told I would have to pay these guys.
I was told I could not pay my monthly fees on credit/debit card it had to be ACH. I was not told about the $10 signup fee not that the $45 I was charged a month would be broken up in to parts. So when the charges didn't hit my account for over a week - I was assessed 3 $22 NSF charges! Had it gone through on my debit card as requested, there would not have been any charges. I had only left $36 in my account to cover what I was told I was being charged...not the $45 that actually came through!
I did get $7.75 back from the Identity Theft, but not the rest. They have refused to refund on the basis I used their services so am not entitled. Whether that is how I found out I was defrauded or not.