I contacted Legal Zoom in order to obtain an LLC, file a DBA form, and obtain a tax ID number. Simple...or it should have been. I filled out the forms on their website and paid with a credit card. I was given the option to pay extra for faster service or pay the regular fee for completion in 20 days. I chose the latter as the total cost was already several hundred dollars.
Thus, I did not expect everything to be completed that week, but I also did not expect the process to take nearly two months! To be fair, a Legal Zoom representative did call about three weeks ago to apologize for the delay. I told him of my growing dissatisfaction and the need for the documents so that I could begin to do business. He apologized and promised to have everything expedited to me in an overnight delivery. That delivery was to have included all three documents upon which I had been waiting.
The delivery only included the LLC papers. There was a blank tax ID form included because, as they claimed, I had not asked them to prepare one. The DBA form was absent.
I called customer service. The lady who answered claimed that the DBA form is on its way, and that they had not been able to obtain the tax ID number as yet "because the IRS website has been down." She had no reply to my expressed doubt that it would have been down for a month.
I may eventually receive the documents for which I paid. The fact is, however, Legal Zoom is SLOW. They are deceptively expensive. It starts cheaply enough, but there are lots of hefty extra fees built in for various important elements. Not buying them is kind of like buying a house without the windows or doors. They give conflicting messages without good explanations for the discrepancies. They are full of apologies but fail to make good on promises.
In short, I cannot recommend them. Think twice and look elsewhere before considering.