Complaint Review: Legal Zoom - Internet
- Legal Zoom www.legalzoom.com Internet USA
- Phone: 877-818-8787
- Web:
- Category: Legal Services
Legal Zoom wont cancel membership internet
*UPDATE Employee: LegalZoom Response to Complaint
Won't cancel monthly membership or make it too hard to do so. I've been waiting for 20 minutes listening to recorded message. They offer to call me back, I need to do this NOW! They don't tell you up front its so complicated. They know many customers will give up when they find its such an involved process. Probably what you should do is call them on several lines at the same time to improve your chances of a response.
This report was posted on Ripoff Report on 06/11/2013 01:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/legal-zoom/internet/legal-zoom-wont-cancel-membership-internet-1058305. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
LegalZoom Response to Complaint
AUTHOR: LegalZoom - ()
SUBMITTED: Tuesday, June 11, 2013
Thank you for taking the time to explain your experience on the phone today and we are sorry that it has been less than great so far. We greatly appreciate your feedback.
Unfortunately, due to high call volumes, a long hold time can be common but please be reassured that we will review your feedback to determine where improvements need to be made.
Your monthly membership can be cancelled at your request by phone or email. We appreciate that you understand things usually go more smoothly and apologize that you experienced us at less than our best.
Please feel free to contact me, with your account information, if you have any further questions or issues at 800-773-0888 Ext 3970.
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