• Report: #1072193

Complaint Review: LegalZoom

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  • Submitted: Thu, August 01, 2013
  • Updated: Thu, August 01, 2013

  • Reported By: Shouldalistened — Santa Cruz California
LegalZoom
LegalZoom.com, Inc., 101 N Brand Blvd, 11th Floor, Internet, Select State/Province USA

LegalZoom Incorrect legal advice, horrible customer service. Satisfaction guarantee is a lie! Internet Califonia

*Consumer Suggestion: File a Small Claim Action

*UPDATE Employee: LegalZoom Complaint

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I wish I would have listened to the bad reviews about Legalzoom but their website seems like they take care of every step for you. In reality, all their claims are complete lies. They were horrible to work with and delayed the process of helping me obtain my business license. Their 100% Satisfaction guarantee claim is a complete lie as well. I called today to get my money back, their site sayd you have 60 days to get your money back, (it has not even been 30 days since I placed my order) and instead I got total attitude from a male in the customer service dept. He was snarky, rude, talked over me, didn't listen and was an overall JERK! I requested to speak to his supervisor and was put on hold for a long time. Finally got in touch with Wagner who is the supervisor and he said he would go over the notes in my account, there is a lot! I told Wagner how I was misinformed of legal information more than once which delayed me opening my business. These people do not care that you are trying to open a business and make a living.He said he would help me to resolve things because I was indeed given incorrect information and that he would call me back by 5:00pm today and no surprise 5:00 has come and gone and no call from Wagner. I called at 5:20pm and left a message and asked him to call me back ASAP to resolve things for me as he said he would. This isn't the first time I was told I would get a call back, they are notorious for not calling back to follow up. 

I had to call Legal Zoom daily after I placed my order for to find out what was going on cause they kept screwing things up with my order. They gave me incorrect advice and made me pay more money to fix things which caused delays. I knew things were not adding up and consulted an attorney in my city and an accountant. They both told me to save my money and not proceed with Legal Zoom. I am out $700 to Legalzoom and want some of my money if not all of it refunded. They are an absolute nightmare to work with and things are not as easy and they claim they will make things to be. You have to keep on top of them constantly and then their reps will all tell you something different each time you call them. I always tried to get the extension of the person I talked with so I could call back and speak with them. Well the problem with that is since they are outsourced to somewhere in Texas, the reps were never at their extension number!

DO NOT TRUST Legalzoom! Go to your local attorney and accountant....have them help you. My accountant got me my EIN today! TODAY! He got it for me within an hour. Legalzoom said I would have to wait for 10 days and I paid them $49 to get it for me. Ridiculous! Go to the professional legal and tax people. It will be a better usage of your time and money and it will then be done right! LegalZoom is a complete ripoff, do not think it won't happen to you. I never thought I would be wriring a bad review and here I am.

Here is a copy of their 100% Satisfaction Guarantee:

LegalZoom Satisfaction Guarantee Details:

  1. If you're not satisfied, simply call us toll-free at (800) 773-0888 during our normal business hours. All requests made under this guarantee must be made within 60 days of purchase. We will process your request within 5 business days after we've received all of the documents and materials sent to you. Unfortunately, we can't refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. We also cannot refund any money paid by you directly to third parties, such as payments made by you directly to attorneys affiliated with our legal plans or attorney-assisted products.

Every statement on their site is false, false, false. If I do get my refund, i will happily update on this site. But I am not holding my breath. 


This report was posted on Ripoff Report on 08/01/2013 02:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/LegalZoom/Internet-Select-StateProvince/LegalZoom-Incorrect-legal-advice-horrible-customer-service-Satisfaction-guarantee-is-a-1072193. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

File a Small Claim Action

AUTHOR: Consumer Protection Lawyer - ()

You might consider filing a simple Complaint in Small Claims Court in your State requesting the Court award you damages for the faulty work of LegalZoom and for their business conduct which violates applicable law.  LegalZoom will likely settle with you and pay your claim to have the suit dismissed.  This is their standard operating procedure once they are sued for such small amounts.  They will pay you in exchange for you dismissing your small claims action.  I have seen LegalZoom do so.  They even paid the costs another plaintiff incurred to file their suit against LegalZoom - in addition to the amount they paid LegalZoom for fautly products/services which caused the consumer damages.  Good luck to you.  Fight back! 

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#2 UPDATE Employee

LegalZoom Complaint

AUTHOR: LegalZoom - ()

Dear LegalZoom Customer,

We're disappointed to hear you’ve had a less than satisfying experience with us, and we want to have an opportunity to make things right.

We'd like to learn more about your situation. Please kindly submit your contact information to: Chyna@lzserve.com and we will review your order history.

We look forward to speaking with you and hope to make your experience with LegalZoom a better one.

LegalZoom

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