• Report: #1059755

Complaint Review: LegalZoom

  • Submitted: Mon, June 17, 2013
  • Updated: Mon, June 17, 2013

  • Reported By: SueLegalZoom — Los Angeles California
LegalZoom
Internet USA

LegalZoom THIEVES Los Angeles California

*UPDATE Employee: LegalZoom Response to Complaint

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You get a trademark with them, and they slide you into this useless $30/month program. 

 

This useless program won't even pick up the phone, so you can cancel it easily.

 

Eventually I reached a person after being on a hold loop for 15 minutes, so stay patient.  The rep cancelled it without problems so I will give them that.

 

But what kind of "legal" service doesn't pick up the phone for 15 minutes ???

 

They provide zero value and they charge you happily each month.  BYE LEGALZOOM ADVANTAGE.  


This report was posted on Ripoff Report on 06/17/2013 11:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/LegalZoom/internet/LegalZoom-THIEVES-Los-Angeles-California-1059755. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

LegalZoom Response to Complaint

AUTHOR: LegalZoom - ()

Thank you for taking the time to explain your experience and we appreciate your feedback. Hearing from unhappy customers helps us to do a better job in the future.

The plan that you were enrolled into is a legal plan that entitled you to receive unlimited attorney consultations on any new legal matter along with lots of other great benefits.

Please keep in mind that when contacting us for cancellation of this plan, you are calling a customer care department and not an actual law firm, and unfortunately a hold time is always expected when calling any customer care/service department. An extremely long hold time is a bit out of the ordinary and we apologize for any frustration caused while being on hold.

We appreciate that you understand things usually go more smoothly & again we apologize that you experienced us at less than our best. Glad it's all worked out now. Of course you should feel free to contact us at 1-800-773-0888 Ext 3970 if you have any further questions or issues.

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