- Report: #984490
Report - Rebuttal - Arbitrate
Complaint Review: Legalzoom
LegalzoomInternet United States of America
Legalzoom Misleading Advertising , Internet
*UPDATE Employee: LegalZoom Complaint
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I placed my order and was immediately billed $299 on my credit card. My wife and I spent the next 8 weeks painstakingly filling out the questionaire to define the terms of our separation and subsequent divorce. We were finally able to submit this to be put in legal-ese so we could simply " file the signed petition at the courthouse in the county where" I live.
I soon received a "Problem Resolution Order Form". I was told that Legalzoom only offers absolute divorce for my state. I rechecked the website to make sure I had not lost my mind. Sure enough, I had seen a sample Separation Agreement from my state. [continued below]....
I called Customer Service, explained the problem, and was told that, while there was a sample from my state, they do not provide that service for my state. I requested and was quickly given a refund, but Legalzoom has earned interest on my money for nearly three months and I have paid interest on the charge.
I do believe this is misleading advertising at best - a method to garner additional income at worst.
This report was posted on Ripoff Report on 12/19/2012 01:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Legalzoom/internet/Legalzoom-Misleading-Advertising-Internet-984490. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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