• Report: #1000498

Complaint Review: Legalzoom.com

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  • Submitted: Mon, January 21, 2013
  • Updated: Mon, January 28, 2013

  • Reported By: pl — phila Pennsylvania United States of America
Legalzoom.com
Internet United States of America

Legalzoom.com beware the fine print.. automatically signs you up for services you don't need, Internet

*Consumer Suggestion: Use attorneychooser instead...

*UPDATE Employee: LegalZoom Complaint

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Like Brian, I also was charged by Legal Zoom for something called "Legal Advantage" that I never signed up for -- lucky for me when I first went to the site, I didn't sign up as a business (got a will made).    Apparently, any time you make a purchase, you have to OPT OUT of this so-called "service", and if you don't your credit card is billed each month.    Its disgustingly sleazy that a website that is advertised as simplifying common legal concerns uses this kind of "back door" method that requires you to "read the fine print". 

This report was posted on Ripoff Report on 01/21/2013 08:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Legalzoomcom/internet/Legalzoomcom-beware-the-fine-print-automatically-signs-you-up-for-services-you-dont-n-1000498. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
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#1 Consumer Suggestion

Use attorneychooser instead...

AUTHOR: Gerry344 - (United States of America)

Attorneychooser will tell you if you can get by without an attorney and lets you build your own documents like legalzoom. But attorneychooser does not use sneaky monthly billing techniques like those mentioned above.
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#2 UPDATE Employee

LegalZoom Complaint

AUTHOR: LegalZoom - (United States of America)

Hi Pl,

We are sorry to hear that you were being charged for a service that you were unaware of. If you specified you did not want to participate in the Legal Advantage plan, that's our mistake and we would like an opportunity to make things right.

Your comments and experience are important to us and we appreciate your feedback. Please contact Juan or myself who oversee our legal plan membership services team via email or toll free phone numbers listed below:
Juan:     (877) 818-8787 ext 3250 or jcuellar@legalzoom.com
Jeremy:  (877) 818-8787 ext 2115 or emailing him at jeremyv@legalzoom.com

Again we are sorry to hear about experience and would like to help.
Jeremy, LegalZoom Customer Care
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