- Report: #1018606
Report - Rebuttal - Arbitrate
Complaint Review: Legend Nissan
Legend Nissan268 Jericho Turnpike, Syosset, NY, 11791 Internet United States of America
Legend Nissan Legend Nissan: A dealership with no integrity. Buyer Beware!!! Internet
*Author of original report: Reached a settlement
*Author of original report: Jim - Orlando (USA)
*Consumer Comment: Yes and No!
*Author of original report: Jim - Orlando (USA)
*Consumer Comment: Yes I Have
*Author of original report: Jim - Orlando (USA)
*Consumer Comment: I'm Impressed.
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Buying a car with a hair under 22,000 miles on it I did not doubt it. So after a day of thinking about it I called them back and decided we were going to buy it. I however wanted a "Guarantee" of some sorts that the car was mechanically sound. They said okay, we will sell you the vehicle with a New York State Inspection. I looked this up on the internet to see what was checked under New York law and said they pretty much check everything over and felt comfortable to agreeing to those terms. So the next day 1/23/13 we go to the credit union as they have a fax machine to get a check. I call the dealership several times after 9 am trying to get a hold of them and nobody picks up. We said to ourselves maybe they are closed or the power went out?
So anyways we decided to get the cashiers check and mailed it to them. Finally at around 12:30 EST I gave them a ring back and Cristine picked up. I told her I tried reaching you guys from 9 am -9:40 am and nobody picked up. She said she has been there since 9 am. So anyways we agreed to to fax the paperwork back n' forth the next day. So I called them on 1/24 and said I and mom would be at the credit union at 4 pm to do the paperwork. So after faxing the paperwork back n' forth I thought everything was all good. I was told that is all they needed and we left the credit union. Well about a half hour or so later I get a call from Michael saying they needed our initials on a couple spots on the buyer order and if I didn't get it initialed they had 2 interested buyers on the car and it would be sold out from underneath me. I was like WOW, really? So mom and I drove through a snow storm to Staples and take the paperwork with us that was initialed to fax them back. One of the things she initialed was the New York State Inspection that the car was supposedly sold with and they would not be able to ship the car until the check cleared.
So the following week a couple days go by and I heard nothing from them. I dropped them an email asking if the check cleared and heard nothing back. Finally the next day I think it was a Thursday I was told the check handn't cleared yet. I emailed them everyday asking and finally the next week early February the check cleared and they were going to make shipping arrangements. They said I would have it here on Tuesday. So to make a long story shorter Tuesday rolls around and I get a call saying due to the snow storm my car would not be delivered. I asked where my car might be? They told me they didn't know. (I personally believe it never left the dealership) and found out later from the shipper he hadn't even picked it up yet. So they were lying to me about that. They also told me they would make contact with me and didn't when the car would be here. So frustrated beyond belief with how huge of a hassle I was getting all the phone calls and emails exchanged chalked this up to the worst buying experience ever.
BUT IT GETS MUCH WORSE!!!! The car was finally delivered on 2/8/13 in a snow storm and the car is anything but perfect. The first thing I noticed as 4 bald tires and a ABS light that was on. The car had a aftermarket Magnaflow exhaust system, but was a lot louder than I thought was normal. The drivers seat was very worn but the rest of the interior seemed pretty mint. The body was in good shape but did have some paint flaws like stone chips on the black trim and the bumper had some touch up work done to it. I also noticed underneath the spoiler a small chunk of paint was missing. So I tried the sound system out and I get no sound. It was an aftermarket Kenwood receiver and chalked it up that I must be doing something wrong. So I waited for my brother and his friend to take a look at it and they could not get it to work. I recall looking in the trunk a few days before and saw wires hanging down but thought they just went to a sub box. Well our family friend who does music took a look and said your sound system is disconnected and probably will need some major wiring work. I was like great! What else could be wrong? I sent Cristine an email and told her the car is FAR from PERFECT and thought they should compensate me for these unforeseen repairs. I asked her why would you lie to me this bad and tell me the car was perfect and needed nothing when I already know it is going to need 4 new tires and I have a ABS light on that I can't get rid of. She told me it might just be the cold.....I emailed the pre-owned used car manager Cross and he emailed me back saying the car was sold "As Is".....I said that is true but I have on the Buyers Order the car passed New York State Inspection which isn't true and you lied to me. What are you going to do to make this right? I said you have 5 business day and today is the 5th business day and I've heard nothing back.
So anyways the next week I take the car to my oil and fluid shop here in Wyoming, MI and they told me the car has a quart too much oil and if I didn't get it drained the seals could be blown. They at the time could not drain it as they were closing but could not believe a dealership would be so incompetent that they would put a quart too much in it. I said they must of changed it as it is not that dirty. The oil life read 97% and it was light brown color. So the next afternoon I already had a tire appointment scheduled at Berger Chevrolet and asked my friend Mark when they had the car on the hoist if they could drain a quart of oil out of it. He said no problem. So he came to me later and told me you have 3 cracked lug nuts on the wheels and 5 lug nuts missing. He said you are honestly lucky the wheels did not come off while you were driving the car. I was like WOW!!!! He said didn't you say this car was state inspected? I go supposedly. He said there is absolutely no way this car could of passed a state inspection. He said come with me and I was like what? He said we have your car on a hoist and I want to show you the soft ball size hole in your exhaust. I was like OMG! So I went with him and yes a softball size hole was indeed there and was pretty corroded. He said this alone would not pass an emissions inspection. I said I would have my other mechanic repair that also. He said your front headlamp bulb is out and a rear tail lamp bulb is out as well as your fog lamps do not work as well.
So I got in contact with my buddy Rob who is a backyard mechanic who can tear a car apart and put it back together again and told him everything that was going on. I took the car to him and after 25 hours of rewiring and making repairs on the car he said your ABS Control Module is what is keeping the light on. He said I had my buddy come over with his expensive scanner and that is what is keeping the light on. It is shot and if we got one from a dealership it would run you about $1500 for the part and installation. He said check online for what they cost. I did and they are about $800 dollars for the part. I have already stuck $600 dollars into it for new tires and lug nuts, $400 in rewiring the electrical system which got my driver information system back working, fog lamps working, new head lamp bulbs, and rear tail lamp bulb, and a sound system that works. I as I'm writing this will have to pay for the ABS control module, new exhaust pipe as well. My future costs will be re painting the trunk and trim, new drivers seat, for a total of around $9500 or so in the car. So I will have around $3,000 of unforeseen repairs in a car that was supposedly PERECT.
I am beyond angry and do not want anyone to make the same mistake as I did. Do not buy a car you have not driven or had your mechanic look at first. Do not buy out of state as your recourse options are limited. Do not support liars and scam artists like Legend Nissan, because the deal they are giving you is too good to be true!
This report was posted on Ripoff Report on 02/22/2013 10:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Legend-Nissan/internet/Legend-Nissan-Legend-Nissan-A-dealership-with-no-integrity-Buyer-Beware-Internet-1018606. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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