- Report: #936650
Report - Rebuttal - Arbitrate
Complaint Review: Leisure Living
Leisure Living574 Main Street Tonawanda, New York United States of America
Leisure Living Pool Supplies.com Sales Department/Return Policy Tonawanda, New York
*Author of original report: I am getting refund. Customer service does come through.
*Author of original report: Leisure Living is giving me get a refund
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When there was a foot of water in the pool the liner started pulling out of the coves which hold it in place. It took numerous phone calls and almost 4 weeks before they agreed the liner must be defective and they sent us a replacement, the exact same manufactured liner. By the time the replacement came my grandchildren who came out to visit from Wisconsin never had a chance to go swimming because they had to go back home.
So we installed the new replacement liner which also did not fit. Now the company Leisure Living/Pool Supplies.com are refusing to take it back. They claim once the liner is unfolded we can not take it back. The sales person had assured us the liner that was 30ft round would fit pool 48" to 52" high, He never told us that once we unfolded the liner they would not take it back.
The sales manager did not return our phone calls when she said she would and has told us under NO circumstances will they take the liner back even though it is brand new. Now I am out $329.99 for the liner and will NEVER purchase ANYTHING from this company again. I have also posted on their FaceBook page and have told all my family and friends to never purchase from this company. I am urging anyone that reads this BUYER BEWARE to not buy ANYTHING from LEISURE LIVING/POOLS SUPPLIES.com.
This report was posted on Ripoff Report on 09/04/2012 11:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Leisure-Living/Tonawanda-New-York-14150/Leisure-Living-Pool-Suppliescom-Sales-DepartmentReturn-Policy-Tonawanda-New-York-936650. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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