Leisure Living Pool Supplies.com Sales Department/Return Policy Tonawanda, New York

I purchase a above ground swimming pool replacement liner over the phone with this company. After giving pool measurements to the salesperson he told us the liner would fit. Our pool is 30ft around and the wall is 52" high and we needed an overlap liner. So we placed the order on June 18th and received the liner the following week. When we installed it, the sides barely overlapped, but we finished the install, put the top of the pool back together and started filling it with water.

When there was a foot of water in the pool the liner started pulling out of the coves which hold it in place. It took numerous phone calls and almost 4 weeks before they agreed the liner must be defective and they sent us a replacement, the exact same manufactured liner. By the time the replacement came my grandchildren who came out to visit from Wisconsin never had a chance to go swimming because they had to go back home.

So we installed the new replacement liner which also did not fit. Now the company Leisure Living/Pool Supplies.com are refusing to take it back. They claim once the liner is unfolded we can not take it back. The sales person had assured us the liner that was 30ft round would fit pool 48" to 52" high, He never told us that once we unfolded the liner they would not take it back.

The sales manager did not return our phone calls when she said she would and has told us under NO circumstances will they take the liner back even though it is brand new. Now I am out $329.99 for the liner and will NEVER purchase ANYTHING from this company again. I have also posted on their FaceBook page and have told all my family and friends to never purchase from this company. I am urging anyone that reads this BUYER BEWARE to not buy ANYTHING from LEISURE LIVING/POOLS SUPPLIES.com.