- Report: #974591
Report - Rebuttal - Arbitrate
Complaint Review: Leisure Products Inc
Leisure Products Inc1044 Fordtown Road kingsport, Tennessee United States of America
Leisure Products Inc Laguna Bay Spa; absoluterecreation; recdirectfactoryoutlet; absolutetan; mfgspasdirect We will FIX, not return or refund = not fixed, I'm screwed kingsport, Tennessee
*Author of original report: Customer update
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I asked for a return/refund for it seems obvious I have a lemon spa. I was informed they do not return or refund they FIX. Wondering how many times they TRY to fix before my warranty runs out and then I'm stuck.
We really enjoyed the spa the 3 times we used it back at begin of Sept. The LPI staff have been very friendly in trying to resolve the issue, however we are now going on 6th heater, 4th powerpack. We haven't used the spa since Sept, we live in NE temps are going down with no heat in spa. AND we have to continue to allow the company to try to fix, for we have no other choice. ugh
LPI return policy: "Since most of the items we sell are custom made and because we do not sell items that are previously owned, we cannot offer returns or refunds on purchases once you accept delivery."
My bad for thinking that return policy wouldn't hold true if the Spa doesn't work. I'm reporting this to BBB and trying to dispute refund via my credit card company.
Recommend you do not buy a Laguna Bay Spa!
This report was posted on Ripoff Report on 11/27/2012 04:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Leisure-Products-Inc/kingsport-Tennessee-37663/Leisure-Products-Inc-Laguna-Bay-Spa-absoluterecreation-recdirectfactoryoutlet-absolutet-974591. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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