- Report: #269581
Report - Rebuttal - Arbitrate
Complaint Review: Lenovo / IBM
Lenovo / IBM4121 Surles Ct Durham, North Carolina U.S.A.
Lenovo / IBM Thinkpad Lenovo lied to me, stole my money and told me to go away Ripoff Durham North Carolina
*Consumer Suggestion: Call the returns department! They set up Return requests, even cover the shipping, and waive the return fee even when it's your fault!
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This mis-information left me without a tracking number, and lo & behold Lenovo claims they never received my laptop back at their warehouse. I asked for a physical audit to be done at their warehouse, confident that it's in there *somewhere* but I was told by Mr Bumarch that that request is wildly unreasonable. (But apparently charging a customer for a laptop that was mailed back to them is completely reasonable)
I've been speaking to Tony Bumarch (Direct Phone Number: 919-543-6681) and have been given the run around over and over with the end result being Lenovo can do absolutely nothing for me. I've also CC'd all my correspondences with Tony to David Churbuck, in the hopes that he might be able to assist in some fashion, but apparently my complaints have fallen on deaf ears.
So to sum it up, Lenovo lied to me, stole my money and told me to go away.
I've been an avid Thinkpad fan for countless years and even have an old P166 Thinkpad in my closet that still runs, (It's built like a tank) but I have pretty much lost all faith in Lenovo's ability to properly deal with even the most simple of tasks such as a customer return.
Victim of Lenovo
This report was posted on Ripoff Report on 08/22/2007 06:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lenovo-IBM/Durham-North-Carolina-27703/Lenovo-IBM-Thinkpad-Lenovo-lied-to-me-stole-my-money-and-told-me-to-go-away-Ripoff-Durh-269581. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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