Lenovo-USA Lenovo G550: unresolved touch pad, keyboard, floating cursor issues Morrisville, North Carolina

The Lenovo G550 I commented on was purchased 7 months ago, perhaps yours incorporates improvements not found on mine. Lenovo confirms on their own web site the problems with the ALPS touchpad along with the space bar , back space & tab keys not always working, this can be confirmed by reading any or all of the 17 pages of complaints on the Lenovo site, runnng Lenovo G550 problems using Google, Yahoo or Dogpile search engines produces results in the tens of thousands. Using an external mouse or keyboard is a solution but why should the additional cost be absorbed by the customer nor are either of these solutions always practical. As with any new product I expect proper function or replacement, not band-aids that may or may not correct the issues. My complaint is now in the hands of the Office of the State Attorney General, perhaps now Lenovo will take notice.

I purchased my Lenovo G550 about three weeks ago and have loved it since the moment I unpacked it.  In fact, in less than five minutes my wireless connection was setup and I was using the computer as if I'd owned it for months.

After customizing a few things and removing some pre-packaged software for which I had no use, the G550 was truly perfect for everything I needed it to do.

Another five minutes of work enabled me to set up a wireless printer connection -- a wonderful feature my previous laptop did not have.

I honestly have no clue what the previous consumer means about key problems, floating cursers and touchpad issues.  Frankly, I hate touchpads and prefer a mouse so perhaps I don't use my laptop the same way he does.  I also often use a full-size accessory keyboard because I am a writer and find it more comfortable, so here again, perhaps this negates the issues of the previous consumer.

Having said all of that, however, I truly enjoy my Lenovo experience.  I wanted a laptop that was a workhorse and I believe I've found it.