- Report: #703297
Report - Rebuttal - Arbitrate
Complaint Review: Lenovo-USA
Lenovo-USA1009 Think Place Morrisville, North Carolina United States of America
Lenovo-USA Lenovo G550: unresolved touch pad, keyboard, floating cursor issues Morrisville, North Carolina
*Author of original report: Lenovo G550
*Consumer Comment: Love the Lenovo G550
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Downloadable "Fix" from the Lenovo web site generally works for a short period of time then the problems return.
Running "Lenovo G550 touch pad problems" thru Google / Dogpile or Yahoo search engines produces complaints in the thousands, not just a few. Checking the Lenovo web site for the same issues brings up page after page of the same complaints indicating I am not the only one with these issues & that Lenovo is well aware of the problem & trying to fix the issues with a band aid.
emails, calls & a formal complaint filed thru the BBB has brought no resolution to my issues, replacing the Lenovo G550 with a new HP at my expense is not the resolution I was looking for, now I have a $550.00 Lenovo door stop.
I am not new to the computer age having almost 40 years of learning, using & buying various brands, never have I had dealings with a company so lax on customer care, concerns & issues. Several fellow office workers have quizzed me about my Lenovo unit, after answering their questions they have decided on their own not to but any Lenovo product.
This report was posted on Ripoff Report on 03/06/2011 07:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lenovo-USA/Morrisville-North-Carolina-27560/Lenovo-USA-Lenovo-G550-unresolved-touch-pad-keyboard-floating-cursor-issues-Morrisvill-703297. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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