• Report: #642128

Complaint Review: Lenovo

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  • Submitted: Sun, September 19, 2010
  • Updated: Mon, July 16, 2012

  • Reported By: Tonya — Seattle Washington United States of America
Lenovo
Internet United States of America

Lenovo G550 laptop Defective laptop right out of the box, Lenovo charges to ship under warranty! Internet

*General Comment: I had the same problem!!

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I purchased a Lenovo G550 laptop. It is under a one year mail-in warranty. Right out of the box this brand new laptop did not charge correctly, the interior port was loose and the charger did not fit correctly.


When I contacted Lenovo customer service (and after spending 20 minutes on hold!) they tried to convince me that the problem was with the charging apparatus and that I should buy a new one - for a brand new laptop! When I insisted on having it repaired it took a week for them to send the form that I needed to fill out. In fact, I had to call them again in order to get them to send it, though the hold time was only 5 minutes for that call.


Once I filled out the form, I realized that there was no shipping form with it indicating that Lenovo would cover the cost to get it to the repair center. So I called to verify (this time I spent 15 minutes on hold) - and they expect ME to pay the $30 to get their faulty product to them! I paid for the laptop, it is defective and now I have to pay again to have it repaired. Absolutely ridiculous!


Don't buy from Lenovo.


This report was posted on Ripoff Report on 09/19/2010 09:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lenovo/internet/Lenovo-G550-laptop-Defective-laptop-right-out-of-the-box-Lenovo-charges-to-ship-under-war-642128. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

I had the same problem!!

AUTHOR: yankeegrl75 - (United States of America)

I had the same problem as you, been dealing with this now for over 7 mts!!! Now my computer does not even charge and they broke my cd rom drive and sent it back to me broken. Not only did they break it but said I had no operating system on the device. Wiped everything, however it worked fine, the operating device when I shipped it. Now they just refuse to respond to my emails and will not call me back. Very sad that we as consumers have to endure this!!
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