• Report: #912576

Complaint Review: Lenovo

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  • Submitted: Mon, July 16, 2012
  • Updated: Tue, July 17, 2012

  • Reported By: Wroger — Internet United States of America
Lenovo
Level 10,1-5 Railway Street Chatswood NSW Aus Internet United States of America

Lenovo If you forget your password, they tell you that the entire motherboard must be replaced at near the cost of the new laptop Internet

*Author of original report: It comes down to ONE of two things.

*Consumer Comment: Typical rebutt

*Consumer Comment: Flash yet?

*Author of original report: Your IP suggests that...

*Consumer Comment: Wrong

*Author of original report: Uhhh Forum Trolling?

*Consumer Comment: IBM/Lenovo

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Basically Lenovo have a system where if the supervisor password either corrupts or is forgotten, the laptop locks up and cannot be started.

They tell you that the only option is to send them laptop to them and they must replace the actual mother board.

Only the low spec motherboard for the laptop, casts about $450 - but an equivalent specification PC motherboard costs about $60.

And there are cleverly hidden CMOS / EMPROM jumper pads hidden discretely on the mother board, that are for the purposes of deleting the password.

This whole issue smacks of being a scam.

The detailed issue is listed here.

Lenovo and IBM - the Great Motherboard Replacement Scam Site Link: http://tinyurl.com/dxfnx3b

This report was posted on Ripoff Report on 07/16/2012 03:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lenovo/internet/Lenovo-If-you-forget-your-password-they-tell-you-that-the-entire-motherboard-must-be-rep-912576. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

It comes down to ONE of two things.

AUTHOR: Wroger - (United States of America)

I have looked long and hard for this and I have never seen it. No one else I know of knows of it either.

"Have you tried reflashing the BIOS?  Google it if you don't know what I mean.
The new BIOS version (Or the same bios version if it will let you flash the same one over) won't have the password set."

What you say does NOTHING about all the people who have had this problem AND the company has continued to state that the laptop MUST be returned to them;

AND  OR

Why have you NOT posted the links to the Lenovo computer site, where they say this?
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#2 Consumer Comment

Typical rebutt

AUTHOR: The Outlaw Josey Wales - (United States of America)

 Need fresh rebutt, this is getting old
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#3 Consumer Comment

Flash yet?

AUTHOR: anonymous - (United States of America)

Have you tried reflashing the BIOS?  Google it if you don't know what I mean.

The new BIOS version (Or the same bios version if it will let you flash the same one over) won't have the password set.
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#4 Author of original report

Your IP suggests that...

AUTHOR: Wroger - (United States of America)

You work for Lenovo.

Is this correct?
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#5 Consumer Comment

Wrong

AUTHOR: Ramjet - (U.S.A.)

After perusing many laptop reliability rating lists, you will find Lenovo at or near the top in satisfaction. They are, indeed, excellent machines.

This doesn't mean no one ever has problems but it does mean that far fewer people have problems with IBM/Lenovo than most othe products.

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#6 Author of original report

Uhhh Forum Trolling?

AUTHOR: Wroger - (United States of America)

"Oh because my Lenovo PC has never broken or I have never had to get any customer service from them - what you say can't possibly be true!"

http://onyoursi.de/wiki/personal-computers/lenovo/

Overview

Lenovo is a company that sells home computers, laptops and computer equipment. The company has received a high volume of complaints, and reached the top of the Better Business Bureaus complaint list in 2007.

 5 years later - it's still totally BAD product and TOTALLY absolutely AWFUL customer service.

http://suker-punch.blogspot.com.au/2012/07/1001-reasons-not-to-buy-lenovo.html
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#7 Consumer Comment

IBM/Lenovo

AUTHOR: Ramjet - (U.S.A.)

I have owned IBM and then Lenovo computers since the early 80's when the first PC1 came out and have never had a single problem. They are very reliable machines and it's all I would buy at this point.

I, for one, am glad it's not easy to reset the password on a laptop.  Security is exactly what passwords are for, it sounds like it's doing it's job. 
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