- Report: #1149814
Report - Rebuttal - Arbitrate
Complaint Review: Lenovo
Lenovo steals from their customers when their laptop hard drives die San Jose, California Nationwide
*Author of original report: Not Common
*Consumer Comment: User Guide
*Consumer Comment: Common
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I bought a brand new Lenovo Z580 laptop. I asked for reinstall disk when I purchased the laptop. I was told I did not need one for system reinstallation. My hard drive died after about 2 years. I bought a new hard drive. After I installed it, it turned out that I did need lenovo installation media to recover the system. I called Lenovo customer service, I was told that I have to pay $89 for the disk. I should NOT have to pay $89 for somthing I've already bought.
This is unfair practice and I'll never buy Lenovo again!
This report was posted on Ripoff Report on 05/26/2014 11:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lenovo/nationwide/Lenovo-steals-from-their-customers-when-their-laptop-hard-drives-die-San-Jose-California-1149814. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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