- Report: #1071707
Report - Rebuttal - Arbitrate
Complaint Review: Len's Auto Brokerage
Len's Auto Brokerage2101 N Stone Ave Tucson, Arizona USA
Len's Auto Brokerage Repo ripoff used car cons elderly abuse Tucson Arizona
*Consumer Comment: Your credit history is the real culprit
*Author of original report: Len's Auto Brokerage vindictiveness
*Consumer Comment: Please substantiate
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- Len's Auto Brokerage is terrible to their customers when they have unexpected circumstances arise.
We bought a 2000 Volvo from Len's Auto Brokerage in September of 2012. We put $1500 down (in two installments, 2 weeks apart) and made payments of $267.38 per month from November 2012 until June 2013 for a total of $3,609.04. At the beginning of July 2013, my wife's brother became very ill and had to be hospitalized in Florida, so we had to scrape up the cash to get her there and it was necessary to dip into the car payment to accomplish this. (we are both 60 years old and on a very limited income) We didn't think it would be a big deal to be a couple weeks late with a payment and I looked for extra work to make up for the fact that my wife was unable to work during this time. I had to travel around to some of the jobs and was, therefore somewhat out of touch with things at home. My wife (still in Florida) responded via email to a message from Mr. Brian Kahn that she was in Florida (explaining the circumstances of her brother's health crisis) and we would have a payment to them the following week. He responded with an extremely nasty, disrespectful and, under the circumstances, unfeeling email in which he basically said, "if you have the time to email, you have the time to call, call me or I'll send you to collection." Keep in mind that my wife had been at her brother's bedside most of each day and I had been away from home on different jobs. So, it being very late at night, when Len's Auto Brokerage was not even open, my wife wrote back, understandably rather angry. She said some things she probably shouldn't have, but told him that she would try to get in touch with me and that I would call him in the morning. I called the next day and asked to speak with Mr. Kahn, but he was not in so I left a number where he could leave me a message. I did not receive any message from him. That night I returned home late at night and since Len's Auto Brokerage was once again closed, followed up with another email expressing displeasure with the way he had corresponded with my wife, but stating that I would get him his payment early that week when I received my pay check.
- The next morning I went outside and the car had been towed, or should I say "dragged" (judging by the skid marks) from our driveway. I contacted the police to report the car stolen and was informed that it had been repossessed by Len's Auto Brokerage. The same day I got a letter from Ms. Tina Molinar, the Accounts Representative for Len's Auto Brokerage stating "If you would like to make payment arrangements so that you can get current on your account please call me at (XXX) XXX-XXXX. We are more than willing to work with you."
Thinking that I could straighten this out by getting current with the account, I called Len's Auto Brokerage and asked what I could do. I was told that once a vehicle was repossessed I had to deal with Mr. Kahn. He basically said if you pay off the entire loan, you can have the car back, end of discussion. There was still about $3,000.00 in principal left on the loan and as I said, being on a limited income there was NO way we could manage this. So I wrote once again explaining this to Mr. Kahn and suggesting that perhaps he would reconsider and we could work an alternative solution out. I said that if he couldn't see his way to renegotiating, I would like to make arrangements to get my license plates (which under Arizona law are the property of the vehicle's owner, even if there is a lien on the vehicle) and my personal property back. Three days later I still had no reply to this email. Mr. Kahn and Len's Auto Brokerage are dishonest, disrespectful and, in my opinion, immoral people the likes of which give used car salesmen a bad name. Do not do business with these people!
This report was posted on Ripoff Report on 07/31/2013 09:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lens-Auto-Brokerage/Tucson-Arizona/Lens-Auto-Brokerage-Repo-ripoff-used-car-cons-elderly-abuse-Tucson-Arizona-1071707. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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