• Report: #1071707

Complaint Review: Len's Auto Brokerage

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Wed, July 31, 2013
  • Updated: Wed, July 31, 2013

  • Reported By: Jack — Tucson Arizona
Len's Auto Brokerage
2101 N Stone Ave Tucson, Arizona USA

Len's Auto Brokerage Repo ripoff used car cons elderly abuse Tucson Arizona

*Consumer Comment: Your credit history is the real culprit

*Author of original report: Len's Auto Brokerage vindictiveness

*Consumer Comment: Please substantiate

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

  • Len's Auto Brokerage is terrible to their customers when they have unexpected circumstances arise. 

    We bought a 2000 Volvo from Len's Auto Brokerage in September of 2012. We put $1500 down (in two installments, 2 weeks apart) and made payments of $267.38 per month from November 2012 until June 2013 for a total of $3,609.04. At the beginning of July 2013, my wife's brother became very ill and had to be hospitalized in Florida, so we had to scrape up the cash to get her there and it was necessary to dip into the car payment to accomplish this. (we are both 60 years old and on a very limited income) We didn't think it would be a big deal to be a couple weeks late with a payment and I looked for extra work to make up for the fact that my wife was unable to work during this time. I had to travel around to some of the jobs and was, therefore somewhat out of touch with things at home. My wife (still in Florida) responded via email to a message from Mr. Brian Kahn that she was in Florida (explaining the circumstances of her brother's health crisis) and we would have a payment to them the following week. He responded with an extremely nasty, disrespectful and, under the circumstances, unfeeling email in which he basically said, "if you have the time to email, you have the time to call, call me or I'll send you to collection." Keep in mind that my wife had been at her brother's bedside most of each day and I had been away from home on different jobs. So, it being very late at night, when Len's Auto Brokerage was not even open, my wife wrote back, understandably rather angry. She said some things she probably shouldn't have, but told him that she would try to get in touch with me and that I would call him in the morning. I called the next day and asked to speak with Mr. Kahn, but he was not in so I left a number where he could leave me a message. I did not receive any message from him. That night I returned home late at night and since Len's Auto Brokerage was once again closed, followed up with another email expressing displeasure with the way he had corresponded with my wife, but stating that I would get him his payment early that week when I received my pay check.

 

  • The next morning I went outside and the car had been towed, or should I say "dragged" (judging by the skid marks) from our driveway. I contacted the police to report the car stolen and was informed that it had been repossessed by Len's Auto Brokerage. The same day I got a letter from Ms. Tina Molinar, the Accounts Representative for Len's Auto Brokerage stating "If you would like to make payment arrangements so that you can get current on your account please call me at (XXX) XXX-XXXX. We are more than willing to work with you." 
    Thinking that I could straighten this out by getting current with the account, I called Len's Auto Brokerage and asked what I could do. I was told that once a vehicle was repossessed I had to deal with Mr. Kahn. He basically said if you pay off the entire loan, you can have the car back, end of discussion. There was still about $3,000.00 in principal left on the loan and as I said, being on a limited income there was NO way we could manage this. So I wrote once again explaining this to Mr. Kahn and suggesting that perhaps he would reconsider and we could work an alternative solution out. I said that if he couldn't see his way to renegotiating, I would like to make arrangements to get my license plates (which under Arizona law are the property of the vehicle's owner, even if there is a lien on the vehicle) and my personal property back. Three days later I still had no reply to this email. Mr. Kahn and Len's Auto Brokerage are dishonest, disrespectful and, in my opinion, immoral people the likes of which give used car salesmen a bad name. Do not do business with these people!

This report was posted on Ripoff Report on 07/31/2013 09:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lens-Auto-Brokerage/Tucson-Arizona/Lens-Auto-Brokerage-Repo-ripoff-used-car-cons-elderly-abuse-Tucson-Arizona-1071707. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Len's Auto Brokerage

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Your credit history is the real culprit

AUTHOR: coast - ()

"it was vindictive to say the least and in my opinion immoral and reactionary"

That is your opinion and very well may be true. However, we are now in agreement that the repossession was not a rip-off.

"As far as the word con, I’d be willing to change that to usurer"

The interest rate probably is exorbitant but it wasn't a con because you agreed to that interest rate. The interest rate is a reflection of your payment history with other lenders. You are a subprime borrower; therefore, you chose a subprime lender. If the interest rate is above the legal rate in your community then you have a valid complaint. Is the interest rate above the legal rate in your community?

You appear confused and delirious as to the definition of elder abuse. You willfully agreed to a contract and are claiming elder abuse because the lender exercised their right to repossess due to loan default.

You have made another false allegation by implying that I work for the auto dealer. I have never been employed by or had any affiliation with any lender or automobile dealer. If you were to read other posts on this site you would discover that I have been falsely accused of working for many companies.

Respond to this report!
What's this?

#2 Author of original report

Len's Auto Brokerage vindictiveness

AUTHOR: Jack Earley - ()

The fact of the matter is that while the repossession may not have been a “ripoff” in your eyes, it was vindictive to say the least and in my opinion immoral and reactionary. Up until the time when my wife wrote you an angry and perhaps ill-advised though thoroughly justified email, you seemed perfectly willing to work with us (as indicated by the letter received from your Accounts Representative which I quoted in my complaint). After that email you immediately went into attack mode and despite the fact that I attempted to contact you and left a number for you to provide me a message, AND I emailed and told you I would have you a payment early that week you repossessed our vehicle without even responding to either of those attempts at communication. You knew perfectly well by my messages that we had no intention of defaulting. But I’ll amend Repo ripoff to repo vindictiveness if that suits you better.

As far as the word con, I’d be willing to change that to usurer (look it up). And as far as elder abuse, I think that anyone who treats older people (or ANY people for that matter) who don’t have a great deal of money and are struggling to get by as if they were criminals or beneath contempt is guilty of abuse.

Respond to this report!
What's this?

#3 Consumer Comment

Please substantiate

AUTHOR: coast - ()

"Repo ripoff used car cons elderly abuse" There are three accusations in your title: 1) Repo ripoff, 2) con, 3) elderly abuse You defaulted on the loan; therefore the repossession was not a rip-off. You didn't tell us about the con or the elderly abuse. Please substantiate.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory