- Report: #849489
Complaint Review: Lens Marketplace
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| Lens Marketplace
Internet United States of America |
|
Lens Marketplace Whatever you do, do NOT order contacts from Lensmarkeplace.com! I ordered contacts from them over a month ago, paid an extra $40 for Express Shipping which should have taken 3-5 days, and still haven Internet, Internet
*REBUTTAL Individual responds: Good experience
*Consumer Comment: In Response to Ana (Spain)
*Consumer Comment: A TOTAL RIP OFF
*Consumer Comment: My personal experience..
*Consumer Comment: I've had a good experience..
*Consumer Comment: Disagree
*Consumer Comment: I Love Lens marketplace!
*Consumer Comment: Lensmarketplace.com
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Do yourselves a favor and do NOT order contacts from Lensmarketplace.com. I ordered from them over a month ago, paid an extra $40 for Express Shipping so that I would receive them within 3-5 business days as they claim, and still have not received them.
The first time I contacted them through email, a person named ALEX replied, telling me that the contacts I ordered were out of stock....which I think is fishy because their website said nothing about those 2 pair being out of stock...that's why I ordered them lol. I waited patiently for a few weeks. I have now sent them more than one email and have never heard back from them...not one reply. Hmmm...seems like ALEX has pulled a disappearing act...imagine that.
It's one thing if it's taking a ridiculous amount of time for my contacts to arrive...but it's another if the company completely ignores my emails and doesn't feel the need to give me information on my order, which cost about $120. It's just BAD BUSINESS, and I won't allow them to rip me off this way.
Ready for the best part? United States Postal Service sent me an email today saying they are unable to locate any information on my shipping order through the tracking number I was given when I ordered the contacts. So let me get this straight...I paid $40 for Express Shipping to Lensmarketplace.com, was given a tracking number so that I could track it, and was supposed to receive it within 3-5 days.........and a MONTH later I still have no package and am being told by the postal system that my package doesn't exist??? And have also received no communication from Lensmarketplace.com?
Whoever reads this...PLEASE do NOT ever order from Lensmarketplace.com! Do not give them any of your $$$....you'll only be sorry that you did.
The first time I contacted them through email, a person named ALEX replied, telling me that the contacts I ordered were out of stock....which I think is fishy because their website said nothing about those 2 pair being out of stock...that's why I ordered them lol. I waited patiently for a few weeks. I have now sent them more than one email and have never heard back from them...not one reply. Hmmm...seems like ALEX has pulled a disappearing act...imagine that.
It's one thing if it's taking a ridiculous amount of time for my contacts to arrive...but it's another if the company completely ignores my emails and doesn't feel the need to give me information on my order, which cost about $120. It's just BAD BUSINESS, and I won't allow them to rip me off this way.
Ready for the best part? United States Postal Service sent me an email today saying they are unable to locate any information on my shipping order through the tracking number I was given when I ordered the contacts. So let me get this straight...I paid $40 for Express Shipping to Lensmarketplace.com, was given a tracking number so that I could track it, and was supposed to receive it within 3-5 days.........and a MONTH later I still have no package and am being told by the postal system that my package doesn't exist??? And have also received no communication from Lensmarketplace.com?
Whoever reads this...PLEASE do NOT ever order from Lensmarketplace.com! Do not give them any of your $$$....you'll only be sorry that you did.
This report was posted on Ripoff Report on 03/06/2012 10:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lens-Marketplace/internet/Lens-Marketplace-Whatever-you-do-do-NOT-order-contacts-from-Lensmarkeplacecom-I-order-849489. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search TipsThis is my first time to order contact lens from lens marketplace and I have to mention that they have a great customer service. Alex has responded promptly and quickly to all my emails. I received my color contact, zero power within 16 days. I live in California. Things I did not like is the shipping information which was not updated till I received my order. This company is not a scam.
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What's this? #2 Consumer Comment
In Response to Ana (Spain)
AUTHOR: Jules80 - (United States of America)
SUBMITTED: Friday, March 08, 2013
Well I'm not Alex nor am I any of his/her friends. I'm a customer that has (so far to date) had a positive experience through Lensmarketplace. I'm sure they fill thousands of orders, and there are bound to be 'mistakes' or shipping errors in order placing. Maybe if you write in and try to work out a solution, you can be helped? I know some special orders (especially with prescription OR highly sought after 'out of stock' lenses) do take time, especially if they aren't IN stock. So far, I'm a satisfied customer. And I'm sure this website can track various Ip addresses around the world.. doubtful they're all coming from the company source or area.
Sorry to hear about your order, but why not try and resolve the issue? And there can be a delay in receiving your lenses; especially if they're being shipped internationally.
Sorry to hear about your order, but why not try and resolve the issue? And there can be a delay in receiving your lenses; especially if they're being shipped internationally.
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What's this?
I was totally ripped off by this people. I ordered my lenses and, after 20 days, I wrote asking for my lenses. "Alex" wrote me saying they were out of stock, so I waited another 10 days. This time, he told me my lenses had been delivered just the day before (oooh, what a chance!).
It's been 2 months now and my lenses just don't exist. I am pretty sure that the good reviews here to this "company" are also written by Alex or Alex's friends. It is obvious this company is just a rip off. If there's anyone interested in pressing charges against this people and investigating them further, please let me know.
It's been 2 months now and my lenses just don't exist. I am pretty sure that the good reviews here to this "company" are also written by Alex or Alex's friends. It is obvious this company is just a rip off. If there's anyone interested in pressing charges against this people and investigating them further, please let me know.
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What's this? #4 Consumer Comment
My personal experience..
AUTHOR: Jules80 - (United States of America)
SUBMITTED: Friday, February 22, 2013
Ordered my Solotica Hidrocor lenses (marine) through lensmarketplace dot com and sent USPS, basically snail mail and received them 2 weeks later.. they send them 'Registered Mail' which means I had to sign and that's great. They were definitely worth the wait and dealing with Alex was a pleasure. Extremely helpful and friendly individual.
If you're going to order Internationally, I suggest giving these guys a try. They came in all original packaging, everything included. All you need to invest in now is some contact lens solution for cleaning.
These lenses are beautiful if you want a happy medium between blue and green or somewhere between lighter and darker (deeper).. they're bright but still deep and colorful. This used to be the natural color of my eyes, so I know it's very close to REAL and they blend in nicely with my color now which has developed flecks of yellow and I can see hints of yellow through the lenses, very pretty!
Thanks lensmarketplace!
Seattle, Wa
p.s. Because my experience was so positive, and Alex professional and courteous, I thought I'd share. This report doesn't make sense as far as my experience went. I've heard of companies filing false reviews to harm the competition and maybe that's exactly what's going on here. Just a thought. I'm ordering more lenses from them.
If you're going to order Internationally, I suggest giving these guys a try. They came in all original packaging, everything included. All you need to invest in now is some contact lens solution for cleaning.
These lenses are beautiful if you want a happy medium between blue and green or somewhere between lighter and darker (deeper).. they're bright but still deep and colorful. This used to be the natural color of my eyes, so I know it's very close to REAL and they blend in nicely with my color now which has developed flecks of yellow and I can see hints of yellow through the lenses, very pretty!
Thanks lensmarketplace!
Seattle, Wa
p.s. Because my experience was so positive, and Alex professional and courteous, I thought I'd share. This report doesn't make sense as far as my experience went. I've heard of companies filing false reviews to harm the competition and maybe that's exactly what's going on here. Just a thought. I'm ordering more lenses from them.
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What's this? #5 Consumer Comment
I've had a good experience..
AUTHOR: Stefanie - (United States of America)
SUBMITTED: Thursday, December 20, 2012
I actually have been buying contacts from them for over 2 years now and I've always gotten my order. Yes it does take longer (sometimes almost 3 weeks) but if you are ordering lenses that are coming from Italy or brazil, what do you expect?
I went out of my way to write lens marketplace a good review because I recently had a very good experience with their customer service.
One of the lenses that I usually buy had arrived damaged, and I did not know until I took it out of the package and solution. I contacted lens marketplace and Alex responded to me immediately and told me they would send me a brand new pair of lenses right away, free of charge.
Alex contacted me again when he sent out my lenses to let me know he sent them, and I received my new pair exactly 10 days later in excellent condition.
I must say that lens marketplace has great customer service, quick communication, and an awesome replacement policy if something is wrong with your lenses. Most companies will not even allow you to exchange for a new pair if you have opened the package already, so I thought that was very legit of them.
I am not sure what happened or why you never received your lenses, but I am sure lens marketplace is more then willing to go out if their way to make sure you do get them.
I went out of my way to write lens marketplace a good review because I recently had a very good experience with their customer service.
One of the lenses that I usually buy had arrived damaged, and I did not know until I took it out of the package and solution. I contacted lens marketplace and Alex responded to me immediately and told me they would send me a brand new pair of lenses right away, free of charge.
Alex contacted me again when he sent out my lenses to let me know he sent them, and I received my new pair exactly 10 days later in excellent condition.
I must say that lens marketplace has great customer service, quick communication, and an awesome replacement policy if something is wrong with your lenses. Most companies will not even allow you to exchange for a new pair if you have opened the package already, so I thought that was very legit of them.
I am not sure what happened or why you never received your lenses, but I am sure lens marketplace is more then willing to go out if their way to make sure you do get them.
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What's this? #6 Consumer Comment
Disagree
AUTHOR: constance - (United States of America)
SUBMITTED: Thursday, December 13, 2012
I have used Lens Marketplace for a few years now and have never had any problem at all. I live in Canada, and realize the lenses are shipping from Brazil...this takes time, express or not. It clearly states on their web site that there is also a waiting pending period to process the order to begin with. They are by far the best place to order contacts online and they have some of the best contacts available. I as well have made inquisitions to their customer service and have always received prompt and courteous response. It is unfortunate that you had a bad experience, and may not be aware of the process but they are a LEGIT company...certainly not worthy of being reported as a rip off.
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What's this? #7 Consumer Comment
I Love Lens marketplace!
AUTHOR: Ana - (United States of America)
SUBMITTED: Wednesday, September 19, 2012
I read the last review and I can honestly say that Lens Marketplace was efficient, answered all my emails within 24 hours and I received my contact lens within 7 working days.
These contacts are not from the USA. They come from Brazil or Greece, out of the country..
Shipment takes time because they have to order the contacts, so that we, the customers, can have FRESH contacts!
I ordered my contacts with express delivery understanding that the contacts are coming from Brazil.
Anyone that expects that they'll recieve their contacts in a couple of days does not understand the shipping process. The lens have to go through customs when entering the USA.. That takes time. Once the lens are in the USA you'll receive them quick and be able to track your package.
I am so pleased with Lens marketplace! It's unfortunate one person had a negative expierence and posted bad feedback not taking into consideration where the contacts are coming from.
The Solitica and Adore lens are the best! Better than any colored lens you will find in the USA.. It is so worth the short wait :)
Ana, Las Vegas, NV.
Ana, Las Vegas, NV.
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What's this? #8 Consumer Comment
Lensmarketplace.com
AUTHOR: Nestor1990 - (United States of America)
SUBMITTED: Friday, June 08, 2012
Hi,
I ordered my second pair on May 28, 2012 and i was concerned about the fact that they were'nt even shipped yet. So i emailed them and Alex responded telling me the same thing they told you, that they were out of stock and the shipment from the manufacturer took longer than expected.
Did they ever get back to you or did ur contacts at least arrive? What was the end result?
If you could please let me know I'd really appreciate it.
Thank you.
I ordered my second pair on May 28, 2012 and i was concerned about the fact that they were'nt even shipped yet. So i emailed them and Alex responded telling me the same thing they told you, that they were out of stock and the shipment from the manufacturer took longer than expected.
Did they ever get back to you or did ur contacts at least arrive? What was the end result?
If you could please let me know I'd really appreciate it.
Thank you.
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What's this? 
