- Report: #849489
Report - Rebuttal - Arbitrate
Complaint Review: Lens Marketplace
Lens MarketplaceInternet United States of America
Lens Marketplace Whatever you do, do NOT order contacts from Lensmarkeplace.com! I ordered contacts from them over a month ago, paid an extra $40 for Express Shipping which should have taken 3-5 days, and still haven Internet, Internet
*Consumer Comment: rocky experience up to now
*Consumer Comment: EXCELLENT SERVICE
*Consumer Comment: I am a victem of lensmarket place
*Consumer Comment: Uh oh...
*Consumer Comment: new customer good experience with lens marketplace
*REBUTTAL Individual responds: Good experience
*Consumer Comment: In Response to Ana (Spain)
*Consumer Comment: A TOTAL RIP OFF
*Consumer Comment: My personal experience..
*Consumer Comment: I've had a good experience..
*Consumer Comment: Disagree
*Consumer Comment: I Love Lens marketplace!
*Consumer Comment: Lensmarketplace.com
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The first time I contacted them through email, a person named ALEX replied, telling me that the contacts I ordered were out of stock....which I think is fishy because their website said nothing about those 2 pair being out of stock...that's why I ordered them lol. I waited patiently for a few weeks. I have now sent them more than one email and have never heard back from them...not one reply. Hmmm...seems like ALEX has pulled a disappearing act...imagine that.
It's one thing if it's taking a ridiculous amount of time for my contacts to arrive...but it's another if the company completely ignores my emails and doesn't feel the need to give me information on my order, which cost about $120. It's just BAD BUSINESS, and I won't allow them to rip me off this way.
Ready for the best part? United States Postal Service sent me an email today saying they are unable to locate any information on my shipping order through the tracking number I was given when I ordered the contacts. So let me get this straight...I paid $40 for Express Shipping to Lensmarketplace.com, was given a tracking number so that I could track it, and was supposed to receive it within 3-5 days.........and a MONTH later I still have no package and am being told by the postal system that my package doesn't exist??? And have also received no communication from Lensmarketplace.com?
Whoever reads this...PLEASE do NOT ever order from Lensmarketplace.com! Do not give them any of your $$$....you'll only be sorry that you did.
This report was posted on Ripoff Report on 03/06/2012 10:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lens-Marketplace/internet/Lens-Marketplace-Whatever-you-do-do-NOT-order-contacts-from-Lensmarkeplacecom-I-order-849489. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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