LensCrafters ripoff Pittsburgh Pennsylvania

Once I DID get my frames replaced for free, because 48 hours after a Lenscrafters' employee tweaked them for fit the lens fell out of the broken wireframe. They found another frame at another store that matched (a little smaller size, tho) and replaced it gratis.

The store personnel recognized me because my overpriced designer frames are not "one size fits all" and I come back regularly to have them fitted and the screws tightened up (because when I don't they keep blaming me for not doing "maintenance" when something goes wrong.)

Their computer shows that I've bought about 6 pairs of glasses over the years - some for me, some for my husband and the total is closed to $4grand. (Actually I've bought more than that).

But then they quoted my husband more than $1,000.00 for a new pair of glasses and we decided we were done. done. done. His last pair couldn't hold the lenses intact and he walked around with duct tape on the frame for the last 6 months (contacs of course by day).  We got ours at $39 dollars dot com. My husband's digitally indexed pair cost only $137 and shipping was free. These glasses exceeded the quality that would have cost $1K.

We read about the online site in Wall ST. Journal. It helped that my husband had frames that he liked from the drugstore that I could measure and match.

Can't find a match for me yet, but want to. The lens just fell out of my lenscrafters eyeglasses again. "LENS- CRAFTERS" get it? Ha Ha. What a rip off.

Ok, here's the thing. As a former employee of LensCrafters, but also having experience working in optical for many other companies, I want to make one thing clear. I'll agree with the other posts that the warranty LensCrafters offers on their products is clearly stated on the reciept, paper work found around the store, and will be explained by any sales person. As for showing up after 20 months and expecting something for nothing, you went to the wrong store for that. If you had gone to a small doctor's office and bought the name brand of that same product (called Crizal and Crizal Alize, the first being more like "Invisibles" and the latter more like "Scotchgard") you would have been covered by a two year scratch warranty and lifetime coating warranty. We're talking FREE, UNLIMITED REPLACEMENT.

By the way, it's cheaper too. So stop going to buy your glasses from the McDonalds of optical and complaining about bad service and cheap products. You're paying MORE to go buy JUNK from employees primarily trained to be "retail associates" who have NO IDEA how lenses actually work, or even how to verify a prescription in a pair of eyeglasses!

As for old vs. new coating, you can't fault them for that. Yes, the newer technology is better than the old...but go try to swap your VCR in for a DVD player claiming "obviously, you had problems with the VCRs or you wouldn't have made DVDs" You probably won't be successful.

Dee, you have got to be kidding.

I work for lenscrafters, and trust me, I agree with very little of their practices, but this one is set in stone.

Let me first say that, yes, in fact with the lenses you probably have (non-glare/anti-reflective) there were some previous issues with them. But for you to return to a store twenty months later and expect ANYTHING is preposterous.

Where were you when the problem first came to lilght. When that first blemish appeared. Being in the optical field as long as I have, I have to say that I also highly doubt that you cleaned them as you stated. On a daily basis we see glasses broken, crunched, scratched, dented, dinged, etc. We can tell what happened to them. It comes with expeience. I would love to see the lenses you had this problem with. Only then would I be able to tell you how you cleaned them. Then lets go talk to that lawyer that you so highly speak of and see what he has to say. My bet would be, not much.

To expect ANY company to give you something for nothing when it is not owed to you is ridiculous. If the product/service you purchased is NOT within warrenty, the company owes you nothing. If your glasses were foggy with lots of scratches, chances are you don't take care of them properly. Assuming the coating you're referring to is the anti-reflective coating, these lenses are still in stock and readily available, as mentioned by another employee. Lenscrafters has not changed that product- they haven't even changed the vendor they get them from. There is a different type of anti-reflective coating available (scotchguard), but it is not a replacement. It's simply another option available.
If you try to pursue this in small claims court, I really don't see you standing a chance. If the product is out of warrenty and the lenses are not defective, you have no basis for your complaint. If by some chance your lenses ARE defective, it would stand to reason that you would have done something about it 2 years earlier when the defects would have shown up. Anything that happened over time is due to use.

First off, all the guarantees are CLEARLY printed on your receipt. Now, you've had the glasses for over a year and eight months. After the first year, we aren't obligated to do anything for you. I've had folks that have had the same lenses you purchased (which by the way, I'm sure are the ones w/ the anti-reflective coating on them) and have had them for a few years without incident. Secondly, yes we have a new lens with an extra coating on it that is better than the one you purchased 20 months ago, but it did not replace the one you purchased. The one you purchased is still readily available for those that don't want to spend the money on the better lens w/ the extra coating.

So I don't know where you get off thinking that you're owed something. All guarantees are in writing and plain as day. So, good luck in finding a judge to rule in your favor.