• Report: #994040

Complaint Review: LensCrafters

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  • Submitted: Wed, January 09, 2013
  • Updated: Thu, January 10, 2013

  • Reported By: CC Smith — Libert lak Washington United States of America
LensCrafters
Spokane valley mall, Bellevue mall Spokane, Washington United States of America

LensCrafters Purposely scratchable scratch resistant coating Spokane, Washington

*UPDATE Employee: LensCrafters

*Consumer Comment: Keep us posted

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I purchased two pairs of eyeglasses from LensCrafters at Bellevue Sq., Washington a few years back. I noticed that the eyeglasses seem to scratch very easily. I purchased scratch resistant coating but they seem to scratch faster than any other pairs of glasses I have ever owned. At that time, my children were fairly young ( five and six). I chalked it up to the fact that they may have scratched the pair that I was not wearing.

I then purchased two additional pairs of glasses at my doctors office. I also had the scratch resistant coating put on those classes. This was a couple of years ago, and I still have no scratches on those pairs Even though I did not take quite as good of care of them as I did the lens crafter glasses.

About a year ago I went to the mall and noticed a pair of glasses at LensCrafters that I really liked. I decided to buy them and once again put the scratch resistant coating on. Because these frames were white, I Did not wear them very often. I was very careful with these glasses and always used the eyeglass Rag that LensCrafters provided for me. These scratched very easily.

I thought this was odd so I asked a friend who was in the eyeglass business what their thoughts were on LensCrafters quality and they said that the scratch resistant coating they put on is actually a coating that scratches off very easily so it looks like scratches on the lenses when the scratches are in fact the SCRATCH RESISTENT COATING SCRATCHing, NOT the LENSE!!

SOMEONE NEEDS to File a class action lawsuit against LensCrafters to get them to stop This deceitful practice.

This report was posted on Ripoff Report on 01/09/2013 12:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/LensCrafters/Spokane-Washington-/LensCrafters-Purposely-scratchable-scratch-resistant-coating-Spokane-Washington-994040. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

LensCrafters

AUTHOR: LensCrafters Customer Care - (United States of America)

Hello, thank you for sharing your experience with us.  My name is Jamie and I am with LensCrafters Customer Care.  I am very sorry to hear about your lenses, and I am more than happy to try to help.  Please email your contact information to iCare@LensCrafters.com or contact us directly at 1 877 753 6727 (option 6) and anyone will be happy to assist you.
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#2 Consumer Comment

Keep us posted

AUTHOR: Ramjet - (U.S.A.)

You said: "SOMEONE NEEDS to File a class action lawsuit against LensCrafters to get them to stop This deceitful practice."

Why don't you do this instead of expecting someone else to.  Please keep us posted with the results.
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