Report: #347113

Complaint Review: Lenscrafters Eyeglasses

Submitted: Thu, July 03, 2008
Updated: Thu, December 03, 2009

Reported By: Myles — Beverly Massachusetts U.S.A.

Lenscrafters Eyeglasses

Peabody, Massachusetts U.S.A.

Phone:
Web:
Category: Eye Care

Lenscrafters Eyeglasses Ignored me Peabody Massachusetts

*Consumer Comment: Foggy Lens

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lenscrafters blew me off on repairing a fogging issue!My left lens is slowly becoming a solid white!It is in the lens and is no longer transparent!!Its like looking through paper and is spreading to the point I can no longer see through the lens!!!!!!! I will NEVER shop there again as they have NO customer service,I will have to get a new lens at my cost!!And getting every option it will cost ME if can even be done $$$$$$$$$

Myles
Beverly, Massachusetts
U.S.A.

This report was posted on Ripoff Report on 07/03/2008 08:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lenscrafters-Eyeglasses/Peabody-Massachusetts/Lenscrafters-Eyeglasses-Ignored-me-Peabody-Massachusetts-347113. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Foggy Lens

AUTHOR: JS - (United States of America)

SUBMITTED: Thursday, December 03, 2009

I had the same problem with Lenscrafters and their foggy lenses. I noticed my left lens had a smudge; and over the months the smudge was getting bigger. I went to Lenscrafters to see if they can fix the problem. The sale representative told me they cannot give me a discount on the lenses because it was passed the one year warranty and I will have to replace both lenses for $160.00. I thought it was very poor customer service; and it was not my fault that my lens was defective. My lenses should have been replaced for cheaper. I will never go back to Lenscrafters. Consumers be vigilant!