- Report: #255903
Report - Rebuttal - Arbitrate
Complaint Review: Lenscrafters Susquehanna Valley Mall
Lenscrafters Susquehanna Valley MallSusquehanna Valley Mall Selinsgrove, Pennsylvania U.S.A.
Lenscrafters Susquehanna Valley Mall Poor Customer Service / Won't release rx to buy lenses elsewhere Selinsgrove Pennsylvania
*Consumer Comment: rx expired ?
*Consumer Comment: Check with PA authorities re if validity duration of eyeglasses Rx is 1 0r 2 years
sunglasses and the rep. told me that my eye exam was good for two years, = since it was an exam for glasses.
I had decided, however, to continue looking since it was a bit pricey and I only wanted prescription =
sunglasses for convenience. I had checked other places and found I = could get a comparable pair of glasses for half the price and asked that = my prescription be faxed over, I was told that my prescription could =only be faxed if the rep. from the other company call.
Fine, the other =co. called and requested that my prescription be faxed and they were =told it would take several hours "because lens crafters was so busy". =
Approx. 1 hour later someone called and said that my prescription had =expired. I then called several lens crafters in the Harrisburg area to =inquire about the exams length of validity. I was told by all three =
stores that for glasses it is two years and contact lenses it is one =year. I then called the Selinsgrove store to ask why the inconsistancy, =one week it is valid for two years and all other stores support that =
time frame but now that I have chosen to use an outside provider it is =only one year.
This report was posted on Ripoff Report on 06/21/2007 08:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lenscrafters-Susquehanna-Valley-Mall/Selinsgrove-Pennsylvania-17045/Lenscrafters-Susquehanna-Valley-Mall-Poor-Customer-Service-Wont-release-rx-to-buy-lense-255903. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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