• Report: #990218

Complaint Review: Lenscrafters

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  • Submitted: Wed, January 02, 2013
  • Updated: Thu, January 03, 2013

  • Reported By: MFortes — Newark California United States of America
Lenscrafters
Newpark Mall, Newark, California United States of America

Lenscrafters YOU PROBABLY HAD A LOOSE SCREW!!! Newark, California

*UPDATE Employee: LensCrafters

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In September 2012 I had a pair of lenses made for a frame that I had purchased at an earlier time from Lenscrafters. At the time, they checked the frames and said they were suitable for a new set of lenses. After 3 months, one of the lenses fell out and I didn't realize it right away. I called Lenscrafters and asked if they could remake that lens for me.  They said it is against their policy to replace lost glasses. I did not lose the glasses but just one lens because it evidently was not put in correctly.  I was told that it was probably because the screw was loose and I should have checked it.  Since I had already used my insurance for the first set they were going to charge me nearly $300 to replace both lenses. Their policy is that I have to buy two lenses even though the one I have left is perfectly new!! She said they could allow me 30% off of a new SET which I don't need. My husband and I have purchased at least four pairs of glasses at this store and I cannot believe that they won't take care of this. I cannot afford another set of lenses so I asked if they would put the old lenses back in my glasses because it was better than nothing. She said she thought they could do that.  I have to wait two years before I can purchase glasses with my insurance again. I will never shop at this store again, or this company, for that matter. They just don't care about their customers.


This report was posted on Ripoff Report on 01/02/2013 05:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lenscrafters/Newark-California-94560/Lenscrafters-YOU-PROBABLY-HAD-A-LOOSE-SCREW-Newark-California-990218. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

LensCrafters

AUTHOR: LensCrafters Customer Care - (United States of America)

Hello, thanks for reaching out to let us know about your experience.  My name is Jamie and I am with LensCrafters Customer Care.  I am very sorry to hear about your eyewear.  Please send your contact information and the location you visited to Icare@LensCrafters.com as I would be happy to try to help.  You may also call us directly at 1 877 753 6727 (option #6) and anyone will be happy to assist you.
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