lumber
  • Report: #886053

Complaint Review: Lenscrafters

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  • Submitted: Mon, May 21, 2012
  • Updated: Tue, May 22, 2012

  • Reported By: Craig — Bethel Alaska United States of America
Lenscrafters
220 Hillsdale Shopping Center San Mateo, California United States of America
  • Phone: (650) 638-1659
  • Web:
  • Category: Eye Care

Lenscrafters trying to say they did correct prescription. I think I would know if I had the right prescription San Mateo, California

*Consumer Comment: A little confused

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I went to the Lenscrafters in the Hillsdale Mall in San Mateo while I was on other business in California. I live in Alaska. I made that clear to them.

The first pair I received while still in California. I was able to try them on in the store.

I put the glasses on and immediately knew their was a problem. The right lens was blurry.

They tried to say that they probably needed to be adjusted. I let them adjust the frames, same problem.

They looked at the prescription that was on the order and on the paperwork for the glasses. Prescription done by the lab was wrong.

They had to order another pair. Unfortunately, I had to go back home. They would have to ship them.

I received the glasses, tried them on, same problem with the right lens, blurry. I called the store to let them know it was the wrong prescription, they looked at their paperwork and said I was wrong, it was the right prescription.

I explained the problem in the store, the precription from the lab had an incorrect number. I was having the same problem this time, but they kept saying it was the right prescription.

Then they tell me I can ship them back to them, but I have to pay the shipping. They screwed up, but I have to pay more money to have them fix them? What kind of customer service is that? 

This report was posted on Ripoff Report on 05/21/2012 09:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lenscrafters/San-Mateo-California-94403/Lenscrafters-trying-to-say-they-did-correct-prescription-I-think-I-would-know-if-I-had-t-886053. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

A little confused

AUTHOR: Ramjet - (U.S.A.)

There are several place a prescription can be screwed up.  Have you pinned down where the error is?

1.  The doctor could have either done the refraction wrong or written it down wrong.

2.  If the prescription from the doctor is correct then Lenscrafters could have provided it wrong to the lab.

3.  The lab could have the correct numbers and created the lens with the wrong prescription.

Maybe you know exactly where the breakdown is and are going after the right people.  This would be annoying enough to you without adding the long distance geography involved. I agree that whoever made the mistake should pay for the correction and any shipping, whether that's the doctor, Lenscrafters, the lab or whoever might have copied the wrong numbers. The doctor should be able to read the prescription right from the new lens and tell whether it matches his/her original prescription. Besides the fact that you can't  see out of them. :-)

Maybe the doctor should communicate directly with the lab?

Good luck.
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