• Report: #1089623

Complaint Review: Leo Shades

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  • Submitted: Fri, October 04, 2013
  • Updated: Fri, October 04, 2013

  • Reported By: Cheryl — Eureka California
Leo Shades
109020 No Hollywood Blvd ste 313 Cincinnati Ohio Burbank, California USA

Leo Shades www.leoshades.comSamantha CruzLeo Shades Billing Departmentphone # 888-797-8242Leo Shades Co Full Page Pop Up while Bill Paying..misleads that it is from the site you are on...free gift just pay shipping Burbank California

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      While paying a bill online ( either cable or phone bill ) a full page pop up ( I did not know it at the time that it was a pop up)  Claims the company is offering you a gift and makes it appear it is for your paying your bill timely and online etc. The ad says to claim your gift and makes it appear as though it is from the company you are paying the bill for.  It states that all you pay is shipping. 

       You enter you billing info and pay the shipping amount....and if you do not read the fine print...which many will not as the ad has you totally sucked in by then...making it appear a gift for your patronage and timely payment....you will be billed $95 for not returning or canceling with 14 days.  I was billed in less than that time from from when I received the item...so they are counting from the second you place the order.

       Then if you do not catch it soon enough they ship another pair of sunglasses every 30 days or less and bill you $49.00 for each shipment.  When you finally do contact the company that is bilking you....they have their reps refer you to the page where you finalize your payment and say that it is all there in writing....but there is no mention of the pop up ad that sucked you in to begin with.  It does not show the extremely misleading info that is on that pop up page from where you were just paying a bill online. 

       The rep that you cancel with gives you an email to contact support and request a refund....they sent the following email and offered half of the $95 refunded upon my acceptance......so they can prove that you accepted their offer...which you must do knowing that you will be lucky just getting that back without moving heaven and earth!

Dear Cheryl,  
 
You were charged $95 because you did not cancel your Leo Shades  trial within the allotted 14 day grace period. 
 
You have 14 days from the day you order the risk free trial to realize if this product works for you.  If not, simply call or email us and you will not be billed for the product.  The trial offer is designed to display the quality and effectiveness of the Leo Shades sunglasses line. This gives you the opportunity to try this remarkable program risk free for $0 plus shipping and handling so you can come to a decision for yourself if this is the right product for you. There is a 100% money back guarantee if you email or call within 14 days from placing your trial order.
 
This is explained on the order page, where you placed your credit card info as well as on the terms page.
 
Please view order page and terms and conditions at:  https://www.leoshades.com/order.aspx
 
Your account is now closed. You will not be billed or shipped anything further.
 
The terms and conditions must be agreed to for the order to processed. However, after appealing your case, we have received authorization to extend a courtesy refund of $50.00. This credit will be processed upon receipt of acceptance. Please advise.
 
 
Samantha Cruz
Leo Shades  
Billing Department

 

      


This report was posted on Ripoff Report on 10/04/2013 08:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Leo-Shades/Burbank-California-91506/Leo-Shades-wwwleoshadescomSamantha-CruzLeo-Shades-Billing-Departmentphone-888-797-8-1089623. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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