- Report: #1071447
Report - Rebuttal - Arbitrate
Complaint Review: Leo Shades
Leo Shades10920 Victory Blvd. #313 N. Hollywood, California USA
Leo Shades http://leoshades.com/ Leo Duvati Free Sunglasses offer not Free - Deceptive N. Hollywood California
*Author of original report: Update on Leo Shades
*UPDATE Employee: Leoshades.com Management Response
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Add states in bold letters on Home Page:
Try our new line of sunglasses at $0, just pay shipping.
After order shipping cost of 7.99 is billed and sunglasses were shipped. No packing slip, invoice, or receipt was included in my shipment. Only a form letter with a Toll Free number and an e-mail address as contact information. Their web site has no business address of any kind.
14 days later another $95 is billed. Did not know this when I ordered. Sunglasses are not worth anywhere near the $95 billed.
Tried to return item for credit/refund by calling customer service number and was my request was refused. The number I called was a call center and not a part of Leo Shades. I sas told to send and email to firstname.lastname@example.org if I wanted to requeast a return authorization and credit/refund.
Checked website and found fine print on order page stating I would only have 14 days to try the sunglasses, after that I would be billed $95 and enrolled in a monthly buying club of some sort where additional items would be shipped to me and billed to my Credit Card. I cancelled the membership, but was not allowed to return the item. No address or phone number was given, only an e-mail address - email@example.com.
This report was posted on Ripoff Report on 07/30/2013 02:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Leo-Shades/N-Hollywood-California-91606/Leo-Shades-httpleoshadescom-Leo-Duvati-Free-Sunglasses-offer-not-Free-Deceptive-N-1071447. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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