• Report: #384493

Complaint Review: Les Schwab Tire Center

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  • Submitted: Fri, October 24, 2008
  • Updated: Sat, December 13, 2008

  • Reported By:Bonney Lake Washington
Les Schwab Tire Center
9911 214th Ave E Bonney Lake, Washington U.S.A.

Les Schwab Tire Center Suspicious Alignment Bonney Lake Washington

*Author of original report: Ford Dealership fixes Les Schwab's screw-up

*Author of original report: Les Schwab Alignment Update

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On October 15, 2008 I took my 2003 Ford Mustang to Les Schwab for an alignment. I specifically told the employee who helped me that my car pulled to the right. He said it was no problem and everything seemed simple. $54.75 is a pretty good price, but I guess you get what you pay for.

When I picked the car up, I received the printout of the caster & camber angles etc. The technician told me that the alignment was off a little bit, but he fixed it and it drives better.

Get in my car to drive off and the first thing I notice is the steering wheel is now off center. Second thing I notice is that the car pulls even more to the right than before the alignment. In fact, I would classify it as dangerous to drive. They have a 30 day warranty on alignments, so I call up on October 24, 2008.

I tell the employee on the phone my issues. He asks me what kind of car, and when I tell him an 03 Mustang he said, "There's not a lot of adjustments that can be made on Mustangs." I asked him why they didn't inform me of that when I brought the car in, and he quickly said that they would take a look at it.

I can't claim "Ripoff" just yet. We will see if they can fix it. But, it sure seems like they aren't too skilled in doing alignments. I've heard before from friends that they would never have their cars aligned at Les Schwab, but I have always been treated well there.

So, I take the car in on October 25. I will post a follow up after that. I was surprised to see how many postings about Les Schwab there were on ripoffereport.com

Eric
Bonney Lake, Washington
U.S.A.

This report was posted on Ripoff Report on 10/24/2008 12:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Les-Schwab-Tire-Center/Bonney-Lake-Washington-98391/Les-Schwab-Tire-Center-Suspicious-Alignment-Bonney-Lake-Washington-384493. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Ford Dealership fixes Les Schwab's screw-up

AUTHOR: Eric - (U.S.A.)

Got tired of fighting the constant pull to the right since taking the Mustang to Les Schwab, so I reluctantly took it to Riverside Ford in Sumner.

To make a long story short, the alignment guy hooks it up to their machine (same model as Les Schwab uses) and the alignment is out of specs. Les Schwab said it was within specs. What's up with that?

Ford fixed it and it runs nice and straight now. So, unless you have a lot of money to throw away and like being treated like an idiot, don't go to Les Schwab for anything.
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#2 Author of original report

Les Schwab Alignment Update

AUTHOR: Eric - (U.S.A.)

Well, no luck with Les Schwab. I took it back in because they warranty their alignments for 30 days. I made an appointment, dropped the car off, and the guy who drove it said that he couldn't find anything wrong. My car is basically dangerous to drive. It pulls very hard to the right if you let go of the wheel. I've been driving that car every day and it was a little out of alignment, but now it is absolutely horrible.

The "mechanic" said that he only adjusted the steering wheel back to center, but it is off center to the right now. Did not adjust the alignment. I'm out $60 and will have to take it somewhere else for a proper alignment.

I also noticed that there is damage to my caster/camber plate. It appeared they used a large hammer and flathead screwdriver to try and adjust it.

Bottom line. Don't take your car to Les Schwab. I don't think they know what they are doing.
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