• Report: #358257

Complaint Review: Les Schwab Tire Center

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  • Submitted: Fri, August 01, 2008
  • Updated: Thu, January 22, 2009

  • Reported By:Virginia city Nevada
Les Schwab Tire Center
3020 South Carson St Carson City, Nevada U.S.A.

Les Schwab Tire Center - MR. SCHWAB NOT ALL WOMEN ARE MECHANICALLY BRAINLESS Carson City Nevada

*UPDATE Employee: bushing align

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08/01/08 @ 10:00AM

A COUPLE OF WEEKS AGO I TOOK MY F250 IN TO HAVE AN ALIGNMENT DONE. WHEN I PICKED IT UP THEY GAVE ME A QUOTE SAYING THAT THE ALIGNMENT BUSHINGS NEEDED TO BE REPLACED FOR $100-$150, AND IF I DIDN'T HAVE THEM REPLACED IT WOULD STILL NEED TO BE ALIGNED AGAIN AND AGAIN EVERY FEW MILES.

I KNOW THIS TRUCK HAS SEEN BETTER DAYS AND NEEDS SOME WORK BUT THIS IS NO EXCUSE!! JUST BE UP FRONT AND HONEST WITH ME.

OK, SO A FEW DAYS LATER I MADE AN APPOINTMENT TO HAVE MY ALIGNMENT BUSHINGS REPLACED. THEY TOLD ME IT WOULD TAKE ABOUT 2 HRS.

WHEN I BROUGHT IT IN, I TOLD THE GREASE MONKEY THAT I HAD IT IN A WEEK AGO AND WAS TOLD THAT THE ALIGNMENT BUSHINGS NEEDED TO BE REPLACED. HE KIND OF GIGGLED (WHICH MADE ME FEEL LIKE I DIDN'T KNOW WHAT I WAS TALKING ABOUT CAUSE I'M A GIRL) AND WROTE IT UP AS AN ALIGNMENT WITH THE POSSIBILITY OF NEEDING BUSHINGS. I WROTE MY CELL NUMBER DOWN AND WENT TO HAVE A CUP OF COFFEE FOR THE TWO HRS. WHEN I CAME BACK AFTER 2 HRS AND NO PHONE CALL. I WAS TALKED TO BY ANOTHER GREASE MONKEY AND GIVEN ANOTHER ESTIMATE/QUOTE ($500+) FOR ALIGNMENT BUSHINGS, SPRINGS & SPRING BUSHINGS, ANOTHER ALIGNMENT, AND SOME OTHER STUFF THAT I DIDN'T EVEN LOOK AT CAUSE I WAS SO MAD.

I ASKED IF THEY REPLACED THE BUSHINGS AND HE SAID THEY DIDN'T. THEN I ASKED WHY THEY ALIGNED IT WHEN THE DID NOT REPLACE THE BUSHINGS. HE SAID THAT THEY DIDN'T DO THAT EITHER. THEN I ASKED WHY THEY HAD ME BRING IT DOWN THERE. WAS TO JUST WAS TO WASTE MY TIME AND GAS? I ASKED IF I OWED ANY MONEY FOR TODAY HE SAID NO, SO I GRABED MY KEYS AND LEFT.

I CALLED A FEW HOURS LATER, AFTER I COOLED OFF, AND SPOKE WITH THE MANAGER. HE TRIED TO EXPLAIN THAT THEY WRITE UP THE REPLACEMENT OF ALIGNMENT BUSHINGS AS AN ALIGNMENT, AND HOW THE WHOLE FRONT END WORKS ON A FORD. I STOPPED HIM AND EXPLAINED THAT I AM NOT MECHANICALLY STUPID. I KNOW HOW THE FRONT END OF A TRUCK WORKS.
THEN I ASKED WHY THEY WOULD WRITE IT UP AS AN ALIGNMENT WHEN THAT IS NOT WHAT I ASKED TO HAVE DONE. HE SAID THAT HE WOULD LOOK INTO THE INCIDENT AND GET BACK TO ME.

I HAVE YET TO HEAR FROM THEM...

Amber
Virginia city, Nevada
U.S.A.

This report was posted on Ripoff Report on 08/01/2008 04:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Les-Schwab-Tire-Center/Carson-City-Nevada-89701/Les-Schwab-Tire-Center-MR-SCHWAB-NOT-ALL-WOMEN-ARE-MECHANICALLY-BRAINLESS-Carson-City-N-358257. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

bushing align

AUTHOR: Madman - (U.S.A.)

A better way to make you understand is upper ball joint sleeves. In order to adjust camber/caster the tech would need to change out the sleeve(s) for the proper size to get camber/caster within spec. I tell this to my customers rather then saying bushings. When you say bushing(s) it can be vary confussing. Thats probably why the person that set you was giggling.
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