- Report: #976382
Report - Rebuttal - Arbitrate
Complaint Review: Les Schwab Tire Center
Les Schwab Tire Center9736 Evergreen Way, Everett, Washington United States of America
Les Schwab Tire Center 4 brand new tires, less than an hour later alignment off where it wasn't before Everett, Washington
*Author of original report: The rest of the story
*UPDATE EX-employee responds: Rebuttal
*General Comment: Something is not right here.
*Author of original report: 4 Brand new tires, alignment way off where it wasn't before, wants me to PAY for align
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Took it back up to Les Schwab on Weds ~1000. Waited over an hour. They finally put my car on the rack, REMOVED the tire, and showed me where a screw (probably picked up on the road somewhere) entered the sidewall of my 2004 Jaguar X-type. The tires on it were Les Schwab tires, but they didn't honor a transferred warrantee. They also told me they would not put only 2 tires on the rear of my AWD Jag, they would only put 4 tires on. I was in a bind, I needed my car to get back to work, and after what was already a lengthy ordeal, I agreed to have 4 tires put on AND have them siped. Way beyond what I figured should have been an easy fix, according to the Les Schwab guy who'd put air in the tire the day before.
As I drove out of their lot at about 1230 (over 2 hours later), and turned onto Evergreen, heading to the right turn to my work, I noticed that the steering was pulling to the right. I gave it till the next day when I went back to the same Les Schwab, and was told that they would balance it, and check the alignment. I was then told I would have to PAY for the alignment. I was beyond angry. Here I'd just given them money for 4 brand new tires the day before, with no alignment issues the day before, and they want MORE money from me for an alignment that was obviously caused by however they applied the new tires?
Then they tried to blame it (the bad alignment) on me hitting a pothole or a curb, I didn't hit either, I did parallel park later on Weds but then they showed me something on the tire that they said indicated I'd hit a curb or something. I distinctly did not since having the new tires put on, and I am the only person who drives my car (unless I am a passenger, which within the past 24 hours I was still the only person who drives my Jag).
I left extremely angry, and have had another day to think about what to do next. If I don't get an alignment, my tires will be worn down irregularly, but I should not have to pay for what was made wrong by the new tires being installed incorrectly at Les Schwab. I will be calling the manager in the morning (they are closed right now) and explaining the situation to him/her tomorrow.
Let's see if they will honor their slogan "Doing the right thing since 1952". The right thing in this case is to perform a no-charge alignment.
This report was posted on Ripoff Report on 11/30/2012 08:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Les-Schwab-Tire-Center/Everett-Washington-98204/Les-Schwab-Tire-Center-4-brand-new-tires-less-than-an-hour-later-alignment-off-where-it-976382. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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