- Report: #131369
Report - Rebuttal - Arbitrate
Complaint Review: Les Schwab Tire Center
Les Schwab Tire Center1420 Industrial Way Longview, Washington U.S.A.
Les Schwab Tire Center Ripoff Sold parts not needed Longview Washington
*Author of original report: Les Schwab Tire Center Ripoff Problem Fixed
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I went to make the appointment for repairs and told the guy at the front desk that I want Kevin to do the work and they orded the parts and made the appointment for Wedsnday. I called Kevin to check to see if he was working that day. He wasnt. He was off on vacation the whole week. Anyway the guy at the desk while ordering the parts started making all sorts of excusses for why they had to replace the other parts. Which by the way werent worn out. and then started making excusses about the shock stating that while they would warrenty the shocks if I had the original invoice for them. That the banging noise still could be from the shock mount being bad. I again told him that the noise started the day they replaced the shocks.
So while LS may offer lots of tires and other parts It would be nice to be able to get the job done right the first time with out having to buy parts that werent needed and also have the warranty work done without all the excusess.
Other problems with LS that I have had is multiple attempts to get new tires ballanced and them not making sure the lug nuts are torqued to correct specks. (They have fallen off) and always having different valve stem caps on the tires than the ones that were on the car when you brought it in. It would seem that it is some sort of token to them to keep atleast one of your valve stem caps as a suvineer.
PS I am no longer a LS customer even though my friend works there.
This report was posted on Ripoff Report on 02/14/2005 05:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Les-Schwab-Tire-Center/Longview-Washington-98632/Les-Schwab-Tire-Center-Ripoff-Sold-parts-not-needed-Longview-Washington-131369. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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