• Report: #498942

Complaint Review: Les Schwab Tire Center

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  • Submitted: Tue, September 22, 2009
  • Updated: Wed, October 07, 2009

  • Reported By: Brian — Spokane Washington USA
Les Schwab Tire Center
3105 South Regal Street Spokane, Washington United States of America

Les Schwab Tire Center Les Schwab Spokane South Hill Store, Les Schwab on Regal Street Tire and Strut Work Disaster in South Hill Store Spokane, Washington

*UPDATE Employee: unskill employees(NOT ALL)

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Although my experience at Les Schwab was poor, I don't think that I was ripped off as the name of this site would indicate. Instead, I feel that the mechanical work I had done at LS was simply incompetent and negligent. Further, on the front side of this notation, I would like to say that Les Schwab refunded my money and made things right. All I was out was my valuable time and some aggravation. Here's my story:


My old tires were on the lower side of worn when I decided to get some new ones in preparation for winter. I got four Formosa tires which I later found to be noisy and rough. At this time, LS informed me that all the struts were leaking and needed replacing. Some days later, I authorized them to change the struts which they did.


Following completion, I received a call from the technician that the brake sensor was accidentally broken during the strut work. This caused the ABS light on the dash to stay on. They offered to order the part and replace the sensor at no charge to me which they did. I returned the car for this procedure. After the strut work, however, the car was remarkably noisy and the ride was bumpy. There were clunking sounds from all four corners of the car. I returned the car and was disappointed.


After an LS inspection, I was told that new strut plates (tops) were needed to fix the problem. Reluctantly, I authorized LS to install the strut plates for an additional $390.00 or so. After completion, there was even more noise, now with creaking and groaning sounds, and the ride was still poor. I returned the car and was disappointed.


Next, I was told that sway arm bushings were needed and that they would cover the cost of this procedure (approximately $54). They did and the noise and bad ride persisted. I was disappointed.


Keep in mind that after each of these procedures, I am leaving work early or rescheduling to accommodate LS's time with my car. Some messages left for mechanic Tom were not promptly returned (some of that time he was on vacation), and manager Darrell Herron never seemed to be around when I called.


Finally, after incredible noise and jostling one morning, I took the car to Toyota. The upshot was that the rubber insulators on the front struts were folded over and out of place. The rear right strut spacer was installed on the wrong side of the strut top.


I instructed Toyota to remove all the LS components and install their stuff, including the tires, which they did. The ride is once again smooth and quiet and I am happy.


I returned the components to Les Schwab and they kindly refunded my credit card without further hassle. This is what I learned: 1) Les Schwab upper end tires are probably good and the lower end tires ($350) are inferior; 2) They are nice if you need a tire flat repaired or batteries; 3) They were unable to correctly install new struts on my Toyota and made blatant errors doing so. 5) In the future I will take my car to Toyota for proper work which is certainly more expensive but done correctly. 6) Les Schwab made it good in the end and I respect this aspect the most.


This report was posted on Ripoff Report on 09/22/2009 09:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Les-Schwab-Tire-Center/Spokane-Washington-99223/Les-Schwab-Tire-Center-Les-Schwab-Spokane-South-Hill-Store-Les-Schwab-on-Regal-Street-Tir-498942. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

unskill employees(NOT ALL)

AUTHOR: Madman - (U.S.A.)

I'VE BEEN WITH LES SCHWAB FOR 11 YEARS NOW AND STILL SEE, HEAR AND END UP

FIXING OTHERS STORES MISTAKES AS IN MY STORE  ALL THE TIME.

EMPLOYYES ARE RUSH( MANAGEMENTS) TO GET THINGS DONE AND MAKE MISTAKES

AND NOT REMEBERING HOW IT CAME APART. AT TIMES THEY HAVE  TIRE TECH WHO

ARE NOT PROPERLY TRAINED OR GONE TO THE CLASSES HELP OUT. 

A GOOD TECH IS WHO CARES,TAKE HIS/HER TIME IN DOING REPAIRSAND DOING A

COMPLETE INSPECTION ON  A CUSTOMERS CAR JUST HE/SHE WOULD ON THEIR OWN

LOOK AT OTHER REPAIR SHOPS DO YOU SEE WORKERS WHO LOOK LIKE HE/SHE JUST

GRADUATED FROM HIGH SCHOOL DOING BRAKES OR OTHER REPAIRS ON A CAR.

LES SCHWAB HAS  CERTIFICATIONS FOR BRAKE AND FRT END TECHS JUST LIKE ASE.

BUT NOW BEING DONE ONLINE WITHOUT GOING TO A TRAINING CLASS LIKE I WENT

TO SEVERAL YEARS AGO.

I WANT CUSTOMERS TO BE AWARED SO WHEN THEY TAKE THERE VECHILE IN FOR

REPAIRS ASK FOR A TECH WHOS BEEN DOING IT FOR AWHILE TO WORK ON THERE

VECHILE TO AVOID THIS KIND OF PROBLEM.


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