• Report: #11345

Complaint Review: Les Schwab Tire

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Sat, January 12, 2002
  • Updated: Wed, June 17, 2009

  • Reported By:romeoville il
Les Schwab Tire
Caliper, Illinois U.S.A.

Les Schwab Caliper Illinois a blatent fraud!

*Consumer Suggestion: P.J. from Everett (1st comment)

*UPDATE EX-employee responds: resell to someone else?

*UPDATE EX-employee responds: resell to someone else?

*UPDATE EX-employee responds: resell to someone else?

*UPDATE EX-employee responds: resell to someone else?

*Consumer Comment: Please get on the clue bus

*UPDATE Employee: still laughing

*Consumer Comment: Here we go again

*UPDATE Employee: replacement

*Consumer Comment: Wow

*Consumer Comment: Did you have anything important to add?

*Consumer Comment: Professionalism

*UPDATE Employee: making mE laugh

*Consumer Comment: Did you say something?

*UPDATE Employee: BLAB BLA FLUID MORON

*Consumer Comment: Yawn...

*UPDATE Employee: WISE GUY SNIFFING TO MUCH BRAKE CLEAN

*Consumer Comment: You use the right username

*UPDATE Employee: dumb ass-blaming hose

*Consumer Comment: I did look it up

*Consumer Comment: I did look it up

*Consumer Comment: I did look it up

*Consumer Comment: I did look it up

*UPDATE Employee: CALIPERS

*Consumer Comment: The car had 20K miles on it

*UPDATE Employee: Caliper replacement

*UPDATE Employee: you don't have to have your brakes done here

*Consumer Comment: Calipers rarely fail

*UPDATE Employee: don't be so quick to judge

*Consumer Suggestion: Brake Caliper Replacement is an oversold repair.

*Consumer Suggestion: You need to be educated.

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I work in a fleet maintenance company and have seen many shops that try to sell our clients parts that are not needed, but never before now have I run into a shop whose policy it is to fraud customers. Les Schwab, a chain outfit in the west, does so blatently and repeatedly. They state that it is their policy to replace calipers on every brake job whether it needs them or not.

They state it is the only we they can guarentee their work. Now in my business, I have to make decisions on people's company vehicles all day. Would I be using my best judgement to take my client's 2001 Ford Taurus w/20,000 miles on it, and replace the known good factory calipers and replace them with calipers from who knows where?

My question is, how do I know they won't clean them upp and box them to resell to someone else? Be careful with this outfit. Their policy is a blatent fraud!

Robert
romeoville, il

This report was posted on Ripoff Report on 01/12/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Les-Schwab-Tire/Caliper-Illinois/Les-Schwab-Caliper-Illinois-a-blatent-fraud-11345. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Les Schwab Tire

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 31Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

P.J. from Everett (1st comment)

AUTHOR: Ase Certified Master Tech - (U.S.A.)

P.J.
Everett , Washington

"To get new pads to fit into the caliper and over the rotor, the piston needs to be pushed back in, thus causing the square cut seal to be turned backwards. Now when you take your foot off of the pedal , instead of retracting, the piston retains pressure on the brake pads causing premature wear,excessive heat and possible lock up or loss of pedal due to boiling of brake fluid. To fix this of course you can rebuild the caliper"

do you know how a caliper is rebuilt? First they put the square cut seal into the caliper then they push the piston in. The piston is pressed in from the same direction (obviously) as it is whenever doing a brake job. Using your explanation would mean every caliper out there is causing "premature wear,excessive heat and possible lock up or loss of pedal due to boiling of brake fluid". Now please stop going around calling yourself a professional you're embarassing the rest of us that actually know what we're talking about.
Respond to this report!
What's this?

#2 UPDATE EX-employee responds

resell to someone else?

AUTHOR: Les Would Be Ashamed With You! - (U.S.A.)

Madman in response to your comment:

"Robert saying how does a customer know we are putting on a set of old calipers from another vechile.If les schwab did do that wouldn't you of heard it on the news or one of those investigated reports like SEARS and GOODYEARS got caught with."

My husband worked for the Les Schwab for TEN years-dont be so nieve to think that used parts couldnt be boxed and put back into inventory to sell. Bless your heart for being all pro-schwabs and knight in shining armor to defend them, but thats what the $$$ Les Schwab Legal Department $$$ gets paid the big bucks for, and they do a good job of muzzling past, present, and future employees on anything that might be unflattering. Befor you get your panties all in a wad defending the fact that Schwabs wouldnt ever resell used parts, former Schwabie here to say it can happen. When your manager tells you to do it... you do it to save your job. Then when you grow a conscience and try to inform the big LSMO of policies being broken, you..not them..will be outta that company so fast your head'll spin, and not a thing you can do. Try to fight the Schwab attornies, LOL(alot of once devoted employees cant even find attornies willing to attempt such a momumental task). God forbid you ever go to the main reminding them of all the lines they have brainwashed you with, it'll become very clear how things really are and you'll be putting your foot in your mouth.
Respond to this report!
What's this?

#3 UPDATE EX-employee responds

resell to someone else?

AUTHOR: Les Would Be Ashamed With You! - (U.S.A.)

Madman in response to your comment:

"Robert saying how does a customer know we are putting on a set of old calipers from another vechile.If les schwab did do that wouldn't you of heard it on the news or one of those investigated reports like SEARS and GOODYEARS got caught with."

My husband worked for the Les Schwab for TEN years-dont be so nieve to think that used parts couldnt be boxed and put back into inventory to sell. Bless your heart for being all pro-schwabs and knight in shining armor to defend them, but thats what the $$$ Les Schwab Legal Department $$$ gets paid the big bucks for, and they do a good job of muzzling past, present, and future employees on anything that might be unflattering. Befor you get your panties all in a wad defending the fact that Schwabs wouldnt ever resell used parts, former Schwabie here to say it can happen. When your manager tells you to do it... you do it to save your job. Then when you grow a conscience and try to inform the big LSMO of policies being broken, you..not them..will be outta that company so fast your head'll spin, and not a thing you can do. Try to fight the Schwab attornies, LOL(alot of once devoted employees cant even find attornies willing to attempt such a momumental task). God forbid you ever go to the main reminding them of all the lines they have brainwashed you with, it'll become very clear how things really are and you'll be putting your foot in your mouth.
Respond to this report!
What's this?

#4 UPDATE EX-employee responds

resell to someone else?

AUTHOR: Les Would Be Ashamed With You! - (U.S.A.)

Madman in response to your comment:

"Robert saying how does a customer know we are putting on a set of old calipers from another vechile.If les schwab did do that wouldn't you of heard it on the news or one of those investigated reports like SEARS and GOODYEARS got caught with."

My husband worked for the Les Schwab for TEN years-dont be so nieve to think that used parts couldnt be boxed and put back into inventory to sell. Bless your heart for being all pro-schwabs and knight in shining armor to defend them, but thats what the $$$ Les Schwab Legal Department $$$ gets paid the big bucks for, and they do a good job of muzzling past, present, and future employees on anything that might be unflattering. Befor you get your panties all in a wad defending the fact that Schwabs wouldnt ever resell used parts, former Schwabie here to say it can happen. When your manager tells you to do it... you do it to save your job. Then when you grow a conscience and try to inform the big LSMO of policies being broken, you..not them..will be outta that company so fast your head'll spin, and not a thing you can do. Try to fight the Schwab attornies, LOL(alot of once devoted employees cant even find attornies willing to attempt such a momumental task). God forbid you ever go to the main reminding them of all the lines they have brainwashed you with, it'll become very clear how things really are and you'll be putting your foot in your mouth.
Respond to this report!
What's this?

#5 UPDATE EX-employee responds

resell to someone else?

AUTHOR: Les Would Be Ashamed With You! - (U.S.A.)

Madman in response to your comment:

"Robert saying how does a customer know we are putting on a set of old calipers from another vechile.If les schwab did do that wouldn't you of heard it on the news or one of those investigated reports like SEARS and GOODYEARS got caught with."

My husband worked for the Les Schwab for TEN years-dont be so nieve to think that used parts couldnt be boxed and put back into inventory to sell. Bless your heart for being all pro-schwabs and knight in shining armor to defend them, but thats what the $$$ Les Schwab Legal Department $$$ gets paid the big bucks for, and they do a good job of muzzling past, present, and future employees on anything that might be unflattering. Befor you get your panties all in a wad defending the fact that Schwabs wouldnt ever resell used parts, former Schwabie here to say it can happen. When your manager tells you to do it... you do it to save your job. Then when you grow a conscience and try to inform the big LSMO of policies being broken, you..not them..will be outta that company so fast your head'll spin, and not a thing you can do. Try to fight the Schwab attornies, LOL(alot of once devoted employees cant even find attornies willing to attempt such a momumental task). God forbid you ever go to the main reminding them of all the lines they have brainwashed you with, it'll become very clear how things really are and you'll be putting your foot in your mouth.
Respond to this report!
What's this?

#6 Consumer Comment

Please get on the clue bus

AUTHOR: Robert - (U.S.A.)

"talk about buying cheap parts (28 for pads and hardware.) NOW WE REALLY KNOW WHOS DOING THE RIPPING OFF.
SET OF GOOD QUALITY PADS GO FOR 35 + AND HARDWARE 12 +."

Buying in volume lowers prices, genius. The pads I get are OEM quality, and include both all of the hardware, and lube.

"I HEARD THAT THIS GUY HAS MORE CUSTOMER COMPLAINTS THEN ANYONE IN CHICAGO OR THE WHOLE STATE OF ILL. FOR SELLING CHEAP PARTS AND OVER CHARGING FOR LABOR,THE MOST BOOMARINGS ALSO.(THINK ABOUT IT SMART ONE)."

That's amazing, since I don't live anywhere near Chicago. In fact, I never have, nor will live above the Mason-Dixon Line. Did you notice I live in Maryland? Take a Geography class.

"I'M DONE DEALING WITH WISE EXHUASTFUME PUFFERS AND BENCHWARMER LIKE YOU ON THIS MATTER."

No, you are not. Guys like you go down hard, swinginging blindly all the way to the ground. You've been swatted around like the annoying little mosquito you are, and still have not made a single valid argument for why you(and your Company) oversell repair work.

"WE CAN GO ON AND ON ABOUT THIS MATTER ,I CHOSE TO NOT CONTINUE DUE TO THE FACT THAT I'LL WIN IN THE END."

Famous last words of everyone who has lost the debate. You lost when you first posted, and have been getting beaten back with every subsequent attempt.

"YOU'LL BE EVEN MORE BITTER TOWARDS L/S FOR TAKING YOUR CUSTOMERS FROM YOU WHEN WE MOVE OUT THERE."

I doubt that. If you move anywhere, it will be because you were kicked out.

"YOU THINK WHAT YOU WILL,WE STILL HAVE LOYALE CUSTOMERS AND GETTING NEW ONES FROM SHOPS LIKE YOURS."

Sure, everyone gets new customers. The problem is, how many become repeat customers. Nearly all of ours are. From what I see, very few of yours are. And no, comebacks are not repeats.

"EVERYTIME I LAUGH I'LL THINK ABOUT POOR ROBERT FOR MAKING MY LIFE SUCH A JOY. LOLOLOLOLOLOLOLOLOLOLOLOLOLOLLAHAHHAHAHAHAHAHA"

I am glad I brighten your days. Every time I think about what you do, I'll try that much harder to correct the impression people have about mechanics in general.
Respond to this report!
What's this?

#7 UPDATE Employee

still laughing

AUTHOR: Madman - (U.S.A.)

talk about buying cheap parts (28 for pads and hardware.) NOW WE REALLY KNOW WHOS DOING THE RIPPING OFF.
SET OF GOOD QUALITY PADS GO FOR 35 + AND HARDWARE 12 +.

I HEARD THAT THIS GUY HAS MORE CUSTOMER COMPLAINTS THEN ANYONE IN CHICAGO OR THE WHOLE STATE OF ILL. FOR SELLING CHEAP PARTS AND OVER CHARGING FOR LABOR,THE MOST BOOMARINGS ALSO.(THINK ABOUT IT SMART ONE).

I'M DONE DEALING WITH WISE EXHUASTFUME PUFFERS AND BENCHWARMER LIKE YOU ON THIS MATTER.

WE CAN GO ON AND ON ABOUT THIS MATTER ,I CHOSE TO NOT CONTINUE DUE TO THE FACT THAT I'LL WIN IN THE END. YOU'LL BE EVEN MORE BITTER TOWARDS L/S FOR TAKING YOUR CUSTOMERS FROM YOU WHEN WE MOVE OUT THERE.

YOU THINK WHAT YOU WILL,WE STILL HAVE LOYALE CUSTOMERS AND GETTING NEW ONES FROM SHOPS LIKE YOURS.

EVERYTIME I LAUGH I'LL THINK ABOUT POOR ROBERT FOR MAKING MY LIFE SUCH A JOY. LOLOLOLOLOLOLOLOLOLOLOLOLOLOLLAHAHHAHAHAHAHAHA
Respond to this report!
What's this?

#8 Consumer Comment

Here we go again

AUTHOR: Robert - (U.S.A.)

"If the calipers never needed to be replace then why keep having remanufactor calipers/new ones jacko."

For the same reason parts stores stock all sorts of different parts. This does not mean every car needs every part.

"by the way did you know that there making brake by wire system in vechiles now some of the european vechile has them.Airplanes have had them for along time."

You do alot of reading. Try reading a repair manual for cars on the road right now.

"At your job do you get 2 time a year bonuses besides the managements and share holders? I don't think so."

This just proves once again, that you are simply selling more parts that are not needed. It's called incentive bonusing. Oversell to make more bonus.

"whats your cost on a normal brake job just with pads I guarantee that our caliper pricing is far less/same as a pad job."

I typically have $28 in a pad/hardware replacement.

"I notice robert didn't respond to my same question of his pricing so that means he's the one ripping off consumers."

No, it means you have not posted a question that can be answered. This is the first post you've done that can be read. I assume someone else is doing the typing for you.

"At les schwab we do alot of free inspection and fix the problem we fine for customers and not even charge them for our time,unlike alot of shops out there do."

Most shops do free brake checks. I don't know any that don't. They are done so the brake job can be sold.

"My question is, how do I know they won't clean them upp and box them to resell to someone else? Be careful with this outfit. Their policy is a blatent fraud! (Robert)"

That question still makes no sense. The whole point of this thread is your company tells everyone they need CPR, when in fact they probably need only pads and maybe rotors. Calipers are the biggest oversell in this job.

"Robert saying how does a customer know we are putting on a set of old calipers from another vechile.If les schwab did do that wouldn't you of heard it on the news or one of those investigated reports like SEARS and GOODYEARS got caught with. our policie states"

I never said any such thing. Put down the bong. I keep telling you the calipers are not always needed in a repair, and nearly always the problem will be found in the hose...NOT the caliper.

"They state that it is their policy to replace calipers on every brake job whether it needs them or not. (Robert)"

Huh? Try making sense. I can see you are the one typing now, as your post has turned to blather.

"we rebuild or replace and if can't do either install pads and warranty consumers calipers and new pads for the warranty period. WE have this written down for customers to see and read."

Great. Ever see Tommy Boy. Figure it out.

"I don't understand why so much haters out there regarding les schawb."

Because guys like you rip off consumers, making the rest of us look as bad as you.

"I do hope you all continue to hate us because that just make our company even better then yours"

And yet, my Company is dozens of times larger than your will ever be.
Respond to this report!
What's this?

#9 UPDATE Employee

replacement

AUTHOR: Madman - (U.S.A.)

If the calipers never needed to be replace then why keep having remanufactor calipers/new ones jacko. by the way did you know that there making brake by wire system in vechiles now some of the european vechile has them.Airplanes have had them for along time.

At your job do you get 2 time a year bonuses besides the managements and share holders? I don't think so.

whats your cost on a normal brake job just with pads I guarantee that our caliper pricing is far less/same as a pad job.

I notice robert didn't respond to my same question of his pricing so that means he's the one ripping off consumers.

At les schwab we do alot of free inspection and fix the problem we fine for customers and not even charge them for our time,unlike alot of shops out there do.

My question is, how do I know they won't clean them upp and box them to resell to someone else? Be careful with this outfit. Their policy is a blatent fraud! (Robert)

Robert saying how does a customer know we are putting on a set of old calipers from another vechile.If les schwab did do that wouldn't you of heard it on the news or one of those investigated reports like SEARS and GOODYEARS got caught with. our policie states

They state that it is their policy to replace calipers on every brake job whether it needs them or not. (Robert)

we rebuild or replace and if can't do either install pads and warranty consumers calipers and new pads for the warranty period. WE have this written down for customers to see and read.

I don't understand why so much haters out there regarding les schawb.

I do hope you all continue to hate us because that just make our company even better then yours
.
Respond to this report!
What's this?

#10 Consumer Comment

Wow

AUTHOR: Flynrider - (U.S.A.)

It's not often that employees come on this site to confirm that their employer is ripping people off. Not only that, they try to convince us that they're doing it in our best interest. Haha!

Don't pee on my leg and try to tell me it's raining!

The notion that calipers have to be replaced everytime pads are replaced is absurd (unless you're the one selling the calipers). The lame excuses given by these employees to justify the practice is equally absurd. I don't know if they're just spouting the company line, or if they're really naive enough to believe what they're saying. You'd get laughed out of any decent automotive tech school with that attitude.

If you want an authoratative source, ask the major manufacturers if the calipers need to be replaced when doing a simple pad replacement. I've read the tech manuals from many of them and have never heard of such a notion.
Respond to this report!
What's this?

#11 Consumer Comment

Did you have anything important to add?

AUTHOR: Robert - (U.S.A.)

"Ok wise crack what's the bleeding procedure for a 1998-present dodge (grand)caravan, torque spec for a Ford F250 caliper mounting bolt to knuckle AND SLIDE PINS.A TRUE MECHANIC KNOWS WHERE TO FINE THE SPEC:::-LOLOLOLOLOL DO YOU."

I have no intention of giving you the bleeding procedure for anything. Ditto for torque specs. You are truly idiotic.

"As for your so call brake hose problem for Ford trucks your wrong in that part only dodge trucks had that issuE IN THE PAST"

I never mentioned Ford trucks. Once again, you are amazingly stupid.

"I notice you like pasting things alot from the other writings you must not remember what you read or say. damn you must waste alot of times at work."

Copy/paste takes no effort at all, unlike the 4 step program you use to accomplish a brake flush that anyone else can do in 1 step. I do this so you will be able to keep up with the conversation.

"As for your life time pads YOU SURE ARE LOOOSING MONEY BUYING PADS FOR YOUR CUSTOMERS I'LD keep comming back to your shop for that SO purpose get my free pads and run and do the BRAKE JOB MYSELF SO I DON'T HAVE TO PAY FOR YOUR TIME AND SHOP SUPPLIES ETC.(THATS WHY THEM COPS,OTHER CUSTOMERS ARE LAUGHING AT YOU DURING THEIR COFFE BREAK. THEM COPS JUST GIVE A FEW FREEBIES WHEN THEY PULL YOU OVER FOR SPEEDING-LOLOLOL. IDIOT don't you know that manufactors that make the pads only warranty the product for defects NOT WEAR-lolollololol"

This entire paragraph made no sense from beginning to end. Please gather your thoughts and rewrite. BTW...I don't get speeding tickets. I don't get citations of any type...one of the bennies I get.

"CSK-Checker,Schucks,Kragen are loving you as for Napa other large after market parts company over there.-lolololollolo"

We use NAPA exclusively for the cops. We use other suppliers in addition for regular customers, and NO, the discounters are not among our supply chain. You go ahead and use CHEAP junk. We'll use the good stuff.

"I KNOW WHY YOU WROTE THIS STORY, YOU WAS NEVER ------------------------LOLOL. AND WE ARE NOT LOOOSING MONEY LIKE YOU!!!!!!!!!!"

Your writing style is making me dizzy. Please learn to spell.

"YOU KNOW WHAT LINE LOCKS ARE REALLLY USED FOR????? I KNOW DO YOU??"

A line lock is used in drag-racing. It engages the brakes for the non-driven wheels so the car can launch as hard as possible. What you are looking for is called a "brake hose clamp", and I have already told you how to use one.

"NOT RECCOMENDED FOR CLOSING OFF THE LINE TO PREVENT FLUID LOST."

Sure...according to you. According to the hundreds of thousands of mechanics who use them, they are just great. In fact, not one brake hose has been shown to have been damaged by the proper use of one.

"I NOTICED YOU DIDN'T ANSER MY LAST QUESTION YOU MUST NOT BE A TRUE MECHANIC, AND YOUR IN CHARGE OF A FLEET SHOP.HOW THE HELL YOU LAST THERE FOR SOOOOOOO LONG- -----------TO THE BOSS HUH."

What was your last question? The mindless blathering you do leaves much to be desired.

"DRUM BRAKES DIRTIER DUE TO DUST BEING TRAPPED INSIDE THE DRUMS AND BEING SUCKED INTO THE WHEE CYLINDERS WHICH THEN TRAVELS INTO THE MASTER. COMPLETE DICS BRAKE SYSTEM CAN'T DO THIS DUE TO YOUR FAVORITE
SUBJECT(CALIPERS)LOLOLOLLLLOLLOL"

WHAT?!!!! You think brake dust gets sucked into the hydraulic system? OMG!!! You are a complete, and total dolt! The fluid gets dark due to high heat, and absorption of moisture.

"TEST STRIPS HELPS CUSTOMERS BETTER UNDERSTAND WHY FLUSHING/BLEEDING THE BRAKE SYSTEM. HOW OFTEN DO YOU GET A CUSTOMER (CELEBRTIES)TO COME INTO YOUR SHOP AND SAYS FIX WHATS NEEDED AND PUT ON NICE RIMS AND TIRES PAY FOR THE BILL WHEN THEY GET THERE,MY FELLOW EMPLOYEES EXPLAINS THE WARRANTIES BEFORE WALKING THE CUSTOMER(S) TO THE VECHILE THANKING THEM. WE GET THAT ALL THE TIME THEY TRUST US AND KNOW WE AREN'T OUT THERE TO JUST MAKE MONEY AND RUN OFF ON THEM. DO YOU GET PEOPLE TELLING YOU THAT..... LES SCHWAB WILL BE IN YOUR NECK OF THE WOODS SOMEDAY... THEN YOU'LL REALLY BE BAD MOUTHING US EVEN MORE THEN YOU'LL SEE WHY WE HAVE SUCH A GOOD REPUTATION....."

Sure. I can read all about your great reputation in this site alone. There are dozens of others with the same stories in them. In fact, your own postings are sure to educate potential customers about the quality of mechanic at Les Schwab.

"PLEASE KEEP MAKING ME LAUGH ITS GOOD FOR ME"

I'll do what I can.
Respond to this report!
What's this?

#12 Consumer Comment

Professionalism

AUTHOR: Carguru - (U.S.A.)

I am amazed at the comments from Schwab's employees. If Les were still alive he'd be chopping heads for some of these comments. I think Madman is missing an extremely valuable point here. Schwab is a VERY profitable company. They don't make their decisions based on Customer Satisfaction Index(CSI) as much as they do on bottomline profitability. There has definitely been a shift in attitude in company thinking since Les has passed. That man did an incredible job of building HIS empire based on CSI and a fair profit margin. ANYONE in the tire business will tell you that Schwab has changed and is running on Les' reputation and putting profitability way before CSI. Almost makes me think the rumors that Sumitomo buying them are true. As far as the loaded caliper issue...it makes sense from a profit stand point. Ripping people off...well they are getting more, but paying for it. Do they always need new calipers on a brake job...defintely not. But, it make sense for Schwab. Save time on the brake job, up sell the parts creating more revenue and less oppotunity for come back. Oh, and Schwab has HUGE buying power too. This gives them an edge on competition on bottomline costing. The only problem with this thinking is our failing economy. People are going to look for other sources when the can't afford Schwabs prices. AND THEY ARE. I personnaly hope that all of Schwabs employees continue to act just as Madman and Scott. They are the reason so many are seeking out shops like mine. Oh...and by the way, I boldly advertise that my cusomers will be satisfied. I admire Les and what he accomplished. I will run my store like he envisioned.

Just my point of veiw.
Respond to this report!
What's this?

#13 UPDATE Employee

making mE laugh

AUTHOR: Madman - (U.S.A.)

Ok wise crack what's the bleeding procedure for a 1998-present dodge (grand)caravan, torque spec for a Ford F250 caliper mounting bolt to knuckle AND SLIDE PINS.A TRUE MECHANIC KNOWS WHERE TO FINE THE SPEC:::-LOLOLOLOLOL DO YOU.
As for your so call brake hose problem for Ford trucks your wrong in that part only dodge trucks had that issuE IN THE PAST

I notice you like pasting things alot from the other writings you must not remember what you read or say. damn you must waste alot of times at work.

As for your life time pads YOU SURE ARE LOOOSING MONEY BUYING PADS FOR YOUR CUSTOMERS I'LD keep comming back to your shop for that SO purpose get my free pads and run and do the BRAKE JOB MYSELF SO I DON'T HAVE TO PAY FOR YOUR TIME AND SHOP SUPPLIES ETC.(THATS WHY THEM COPS,OTHER CUSTOMERS ARE LAUGHING AT YOU DURING THEIR COFFE BREAK. THEM COPS JUST GIVE A FEW FREEBIES WHEN THEY PULL YOU OVER FOR SPEEDING-LOLOLOL. IDIOT don't you know that manufactors that make the pads only warranty the product for defects NOT WEAR-lolollololol

CSK-Checker,Schucks,Kragen are loving you as for Napa other large after market parts company over there.-lolololollolo


I KNOW WHY YOU WROTE THIS STORY, YOU WAS NEVER ------------------------LOLOL. AND WE ARE NOT LOOOSING MONEY LIKE YOU!!!!!!!!!!

YOU KNOW WHAT LINE LOCKS ARE REALLLY USED FOR????? I KNOW DO YOU??

NOT RECCOMENDED FOR CLOSING OFF THE LINE TO PREVENT FLUID LOST.

I NOTICED YOU DIDN'T ANSER MY LAST QUESTION YOU MUST NOT BE A TRUE MECHANIC, AND YOUR IN CHARGE OF A FLEET SHOP.HOW THE HELL YOU LAST THERE FOR SOOOOOOO LONG- -----------TO THE BOSS HUH.

DRUM BRAKES DIRTIER DUE TO DUST BEING TRAPPED INSIDE THE DRUMS AND BEING SUCKED INTO THE WHEE CYLINDERS WHICH THEN TRAVELS INTO THE MASTER. COMPLETE DICS BRAKE SYSTEM CAN'T DO THIS DUE TO YOUR FAVORITE
SUBJECT(CALIPERS)LOLOLOLLLLOLLOL


TEST STRIPS HELPS CUSTOMERS BETTER UNDERSTAND WHY FLUSHING/BLEEDING THE BRAKE SYSTEM. HOW OFTEN DO YOU GET A CUSTOMER (CELEBRTIES)TO COME INTO YOUR SHOP AND SAYS FIX WHATS NEEDED AND PUT ON NICE RIMS AND TIRES PAY FOR THE BILL WHEN THEY GET THERE,MY FELLOW EMPLOYEES EXPLAINS THE WARRANTIES BEFORE WALKING THE CUSTOMER(S) TO THE VECHILE THANKING THEM. WE GET THAT ALL THE TIME THEY TRUST US AND KNOW WE AREN'T OUT THERE TO JUST MAKE MONEY AND RUN OFF ON THEM. DO YOU GET PEOPLE TELLING YOU THAT..... LES SCHWAB WILL BE IN YOUR NECK OF THE WOODS SOMEDAY... THEN YOU'LL REALLY BE BAD MOUTHING US EVEN MORE THEN YOU'LL SEE WHY WE HAVE SUCH A GOOD REPUTATION.....



PLEASE KEEP MAKING ME LAUGH ITS GOOD FOR ME.




Respond to this report!
What's this?

#14 Consumer Comment

Did you say something?

AUTHOR: Robert - (U.S.A.)

"YOU LOVE RIPPING OFF THEM COPS DON'T YOU(RECHARGE FOR A JOB NOT WELL DONE THE FIRST TIME AROUND."

Copy and paste where I said I do that.

"THE WAY YOU DO BUSINESS YOU RIP THE CONSUMERS OFF BY UP SELLING THEM INTO CALIPERS KNOWING THAT YOU MESSED UP IN THE FIRST PLACE. HOW WE RIPPING THEM OFF BY DOING THE JOB RIGHT THE FIRST TIME."

Again, I have replaced less than a dozen in 30 years for issues unrelated to leakage from the caliper itself. You do that many in a day. You ARE ripping them off. Your own Company says they sell CPR to everyone. In total, I have probably replaced less than 3 dozen calipers in 30 years, for ANY reason.

"CALIPER GREASE IS USE FOR THE SLIDERS,PADS AND SLIDE AREA THAT THE BRAKE PADS REST UPON."

No DUH!!! I'm glad you learned at least one lesson I taught you.

"AS FOR YOUR ONE STEP. SURE WE CAN DO THAT TOO. WHAT GOOD TO DO IT YOUR WAY WHEN YOU KNOWINGLY WON'T GET A CLEAN FLUID OUT OF THE SYSTEM. DON'T YOU KNOW ABOUT THE DIRT THAT SITS ON THE BOTTOM OF THE MASTER. YOU CAN'T GET THE DIRT OUT BY PRESSURE BLEEDING(IDOIT). I BET YOU BY DOING OUR WAY YOU WON'T EVER GET ANOTHER SHOP(S) TELLING THEM THEY NEED TO HAVE THERE BRAKE FLUID FLUSHED. I'M SURE YOU DONE THAT BEFORE EVEN AFTER A CONSUMERS MENTION TO YOU THAT THEY ALREADY HAD ONE DONE(JUST BECAUSE THE OTHER SHOP BLED THE SYSTEM LIKE YOU. THE FLUID MAY LOOK NICE AND CLEAR THAT DAY, I BET WITHIN A DAY YOUR WAY THE FLUID WILL BE DIRTY COMPARE TO OURS.(DRUM BRAKES SYSYEM MUCH DIRTIER THEN DISC TELL ME WHY? I KNOW DO YOU?"

I use my SpeediBleed on every flush I do. I have yet to have one come back with dirty fluid. In fact, I flush the fluid in my own cars every two years. Both have clean fluid, and clean resevoirs. They also still have their original calipers, and both cars have well over 200K miles on them. You'd have tried to sell me 10 sets of calipers on both cars at this point.

"WE DO THIS VERY STEP FOR THAT SOLE REASON TO AVIOD OUR CUSTOMERS AND OTHER SHOPS QUESTIONING US AND TRYING TO RIP OFF OUR CUSTOMERS THAT WE TREAT LIKE OUR FAMILY MEMBER."

I'm glad I am not in your family. For one, my family can spell correctly.

"AS FOR NOT BLEED OUT THE BRAKE SYSTEM BECAUSE YOU DIDN'T CRACK THE BLEEDER. THAT'S A DOULBE IDOIT FOR YOU A TRUE TECHNICIAN KNOWS THAT BRAKE FLUID BREAKS DOWN AFTER WHILE. INDUSTARY WISE REC:THE SYSTEM TO BE BLEED AT WITHIN 2 YEARS OR SOONER DEPANDING ON CONDITON(DRIP TESTER BANDS) IF YOU KNOW HOW TO USE THEM."

You go ahead and waste even more time with the strips. Those are used to SELL flushes. I flush brake fluid, and simply tell my customers it needs to be done. They know I am trustworthy, so they let me do it. BLEEDING is not FLUSHING.

"HEY LOOK GUYS I WANT IDIOT TO WORK ON MY CAR-"

Yep, go see a guy named Madman at Les Schwab.

Up your meds.
Respond to this report!
What's this?

#15 UPDATE Employee

BLAB BLA FLUID MORON

AUTHOR: Madman - (U.S.A.)

YOU LOVE RIPPING OFF THEM COPS DON'T YOU(RECHARGE FOR A JOB NOT WELL DONE THE FIRST TIME AROUND.

THE WAY YOU DO BUSINESS YOU RIP THE CONSUMERS OFF BY UP SELLING THEM INTO CALIPERS KNOWING THAT YOU MESSED UP IN THE FIRST PLACE. HOW WE RIPPING THEM OFF BY DOING THE JOB RIGHT THE FIRST TIME.

CALIPER GREASE IS USE FOR THE SLIDERS,PADS AND SLIDE AREA THAT THE BRAKE PADS REST UPON.

AS FOR YOUR ONE STEP. SURE WE CAN DO THAT TOO. WHAT GOOD TO DO IT YOUR WAY WHEN YOU KNOWINGLY WON'T GET A CLEAN FLUID OUT OF THE SYSTEM. DON'T YOU KNOW ABOUT THE DIRT THAT SITS ON THE BOTTOM OF THE MASTER. YOU CAN'T GET THE DIRT OUT BY PRESSURE BLEEDING(IDOIT). I BET YOU BY DOING OUR WAY YOU WON'T EVER GET ANOTHER SHOP(S) TELLING THEM THEY NEED TO HAVE THERE BRAKE FLUID FLUSHED. I'M SURE YOU DONE THAT BEFORE EVEN AFTER A CONSUMERS MENTION TO YOU THAT THEY ALREADY HAD ONE DONE(JUST BECAUSE THE OTHER SHOP BLED THE SYSTEM LIKE YOU. THE FLUID MAY LOOK NICE AND CLEAR THAT DAY, I BET WITHIN A DAY YOUR WAY THE FLUID WILL BE DIRTY COMPARE TO OURS.(DRUM BRAKES SYSYEM MUCH DIRTIER THEN DISC TELL ME WHY? I KNOW DO YOU?

WE DO THIS VERY STEP FOR THAT SOLE REASON TO AVIOD OUR CUSTOMERS AND OTHER SHOPS QUESTIONING US AND TRYING TO RIP OFF OUR CUSTOMERS THAT WE TREAT LIKE OUR FAMILY MEMBER.

AS FOR NOT BLEED OUT THE BRAKE SYSTEM BECAUSE YOU DIDN'T CRACK THE BLEEDER. THAT'S A DOULBE IDOIT FOR YOU A TRUE TECHNICIAN KNOWS THAT BRAKE FLUID BREAKS DOWN AFTER WHILE. INDUSTARY WISE REC:THE SYSTEM TO BE BLEED AT WITHIN 2 YEARS OR SOONER DEPANDING ON CONDITON(DRIP TESTER BANDS) IF YOU KNOW HOW TO USE THEM.

HEY LOOK GUYS I WANT IDIOT TO WORK ON MY CAR-
Respond to this report!
What's this?

#16 Consumer Comment

Yawn...

AUTHOR: Robert - (U.S.A.)

"YOU WORK ON POLICE CRUISER FOR BRAKE WORK BECAUSE YOU HAVE A CONTRACT WITH THEM. AS FOR OTHER COMPANIES. WE WORK ON ALOT OF RIGS BESIDE POLICE. GOODYEAR TIRES ARE ALWAYS ON THEM (DUE TO CONTRACT ) THE CITY HAS TO BE FAIR BY GIVIN CERTIAN SHOPS IN TOWN BUSNESS."

No. The other shops lost their contracts because they were ripping the departments off.

"THE GREASE PART I WAS MAKING SURE YOU WOULDN'T BE PUTTING BEARING GREASE ON."

Thanks. I'm sure you're one of those geniuses hogging the fast lane so I don't get speeding tickets too. It never has occurred to me to use the wrong grease. I wonder why you thought about doing that. Silicone grease is called brake caliper grease for a reason. Can you guess what it's used for?

"I'M LOOKING OUT FOR YOU MAKING SURE YOU DON'T HAVE ANY BOOMER RINGS."

Great. I sleep better at night knowing that.

"FORD AND DODGE DID HAVE THEIR PROBLEMS IN THE PASS ABOUT BAD BRAKE HOSES DUE TO BAD RUBBER COMPOND."

Yes, they did. If you notice, the OP's vehicle fits right in the years Ford was having issues.

"YOU PROBABLY USED LINE LOCKS ON THEM TO SELL MORE HOSES THEN."

The reason they sell brake hose clamps is because they work. You tighten them to the point the fluid just stops dripping...not more. You should pay me for these lessons.

"LIFE TIME PADS AND CHARGE FOR THE LABOR AND SHOP SUPPLIES ETC. TO KEEP AHEAD. TALK ABOUT RIPPING OFF CONSUMERS."

Now you think charging labor and supplies is ripping people off? Amazing.

"WHEN YOU PUT PADS IN DO YOU BLEED THE COMPLETE BRAKES SO THE FLUID IS NICE AND CLEAR OR JUST DO A COUPLE TIMES."

I don't bleed anything when I do not open the system. Why would I? The system only needs to be bled if the system was opened for part replacement.

"LES SCHWAB WE USE A VACCULA TO SUCK OUT THE OLD FLUID(SOME MASTERS YOU CAN'T GET ALL), AND THEN REFILL THE MASTER CYLINDER THEN LET THE LINE DRIP TILL CLEAN FLUID THEN INSTALL THE NEW CALIPERS. THEN USE A PRESSURE BLEEDER TO FLUSH OUT THE SYSTEM."

HOLY MOLY!!! Talk about wasting time(labor). My SpeediBleed can flush the entire system out in less than 5 minutes after the repair work has been done. You are adding 3 more steps to accomplish what I do in 1.

"YOU NEED TO CHECK OUT BRAKE AND FRT ON LINE LOOK FOR MARCH 2008 ISSUE REGARDING THIS WHOLE MATTER."

I did. Nothing caught my eye. I did however, find the following from the Feb 2004 issue: "Everybody loves loaded calipers, or do they? According to one brake supplier we interviewed for this piece, loaded calipers are much more popular with technicians on the West Coast of the U.S. than on the East Coast. The reason? West coast technicians like loaded calipers because everything they need comes in one box, they don't have to worry about mismatched parts from different suppliers, the complete assemblies are quick and easy to install, and they see fewer comebacks because of brake noise or other problems. East coast technicians also like loaded calipers for the same reasons, but do business in a market that is much more sensitive to price. Consequently, the Easterners typically reuse more parts and replace calipers only when necessary."

Get it? You guys do it to make money. We don't because the part is not bad.

Some more from the same article: "Caliper piston seals don't last forever, and once they start to leak it's the end of the road for the caliper and the pads. Fluid leaks are dangerous because they can lead to a loss of hydraulic pressure in the brake circuit that may cause the brakes to fail. Brake fluid leaking from a caliper can also contaminate the brake linings and cause them to grab or pull.

A caliper may also have to be replaced if it is sticking. Internal corrosion can cause pistons to jam or freeze preventing the caliper from working normally or releasing completely. External corrosion on the caliper mounts, bushings or slides can cause problems too by prevent a floating caliper from moving normally when the brakes are applied. The result here may be uneven pad wear, uneven braking, dragging or a pull. With a loaded caliper, the caliper is replaced along with the pads."

I'll make it simple for you. If nothing is wrong with the caliper, do not replace it. I've seen maybe 5 slides that could not be fixed, and just as many caliper pistons that were the problem. That's a total of less than a dozen in over 30 years. How many do you do in a week?

"THEN YOU WILL REALLY UNDERSTAND WHY WE DO WHAT WE DO."

What you do is sell CPR to everyone. Calipers, Pads, and Rotors. This eliminates about 95% of any possible issue the job may have for the warranty period, but it comes at great expense to the consumer.

"YOU STATE YOU WARRANTY OUT PREMATURE WEAR OUT PADS EVEN THOUGH YOU KNOW SOMETHING ELSE CAUSED THE PROBLEM THEN YOU ARE NOT PAYING GOOD ATTENTION TO DETAILS WHEN FIRST INSPECTING THE BRAKES"

Reading comprehension is not your forte'. I said we warranty the pads IF we missed something that caused premature wear. Our supplier does not argue with us about swapping out, so why should we not warranty them for the customer?

"YOUR SHOULD STOP WORKING ON CARS IF THIS HAPPENS TO MANY TIMES."

You should stop working on cars period.
Respond to this report!
What's this?

#17 UPDATE Employee

WISE GUY SNIFFING TO MUCH BRAKE CLEAN

AUTHOR: Madman - (U.S.A.)

YOU WORK ON POLICE CRUISER FOR BRAKE WORK BECAUSE YOU HAVE A CONTRACT WITH THEM. AS FOR OTHER COMPANIES. WE WORK ON ALOT OF RIGS BESIDE POLICE. GOODYEAR TIRES ARE ALWAYS ON THEM (DUE TO CONTRACT ) THE CITY HAS TO BE FAIR BY GIVIN CERTIAN SHOPS IN TOWN BUSNESS.

THE GREASE PART I WAS MAKING SURE YOU WOULDN'T BE PUTTING BEARING GREASE ON.I'M LOOKING OUT FOR YOU MAKING SURE YOU DON'T HAVE ANY BOOMER RINGS. FORD AND DODGE DID HAVE THEIR PROBLEMS IN THE PASS ABOUT BAD BRAKE HOSES DUE TO BAD RUBBER COMPOND. YOU PROBABLY USED LINE LOCKS ON THEM TO SELL MORE HOSES THEN.

LIFE TIME PADS AND CHARGE FOR THE LABOR AND SHOP SUPPLIES ETC. TO KEEP AHEAD. TALK ABOUT RIPPING OFF CONSUMERS. WHEN YOU PUT PADS IN DO YOU BLEED THE COMPLETE BRAKES SO THE FLUID IS NICE AND CLEAR OR JUST DO A COUPLE TIMES. LES SCHWAB WE USE A VACCULA TO SUCK OUT THE OLD FLUID(SOME MASTERS YOU CAN'T GET ALL), AND THEN REFILL THE MASTER CYLINDER THEN LET THE LINE DRIP TILL CLEAN FLUID THEN INSTALL THE NEW CALIPERS. THEN USE A PRESSURE BLEEDER TO FLUSH OUT THE SYSTEM.

YOU NEED TO CHECK OUT BRAKE AND FRT ON LINE LOOK FOR MARCH 2008 ISSUE REGARDING THIS WHOLE MATTER.

THEN YOU WILL REALLY UNDERSTAND WHY WE DO WHAT WE DO.

YOU STATE YOU WARRANTY OUT PREMATURE WEAR OUT PADS EVEN THOUGH YOU KNOW SOMETHING ELSE CAUSED THE PROBLEM THEN YOU ARE NOT PAYING GOOD ATTENTION TO DETAILS WHEN FIRST INSPECTING THE BRAKES

YOUR SHOULD STOP WORKING ON CARS IF THIS HAPPENS TO MANY TIMES.
Respond to this report!
What's this?

#18 Consumer Comment

You use the right username

AUTHOR: Robert - (U.S.A.)

Madman is very apropo.

"dumb a**-blaming hose
If you say a 20,000 mile caliper is in better shape then a hose,why would a fairly new hose be bad if nothing happened to it in the first place WISE GUY...."

Fords and Dodges have notoriously bad brake hoses. They are known to collapse, restricting the flow of fluid.

"The only way a hose can go bad if the line is collapsed/crack right then why you keep blaming the hose. You can fine the caliper at fault by opening the bleeder to see if the piston retracks with the hose attached AND if it does then the hose is not at fault the CALIPER IS....SAVINGS GUY....."

Nope. If the piston retracts with the bleeder open, but not with it closed, the hose is at fault. I am glad you wrote how to check it. Too bad you have no clue what the results mean.

"We at les schwab state we'll rebuild or relace calipers and at times we go ahead and put pads in if no caliper/rebuild kits are avail. WE still warranty the product(o.e calipers with the new pads for 25,000 miles /36mo parts and labor(except commercial vechiles they have to pay for labor)try to fine that at another shop."

My shop warranties it's brake pads for the life of the vehicle. We even cover the pads if something else that we may have missed causes premature wear.

"WHY would you use (BEARING)????GREASE in the slide area and pins don't you know the grease will damage the rubber. P.S DON'T USE ANTISEIZE EITHER ."

Nobody said anything about bearing grease. Silicone grease is also known as brake caliper grease. Please stop trying to best me at this game. I've got all the aces.

"I was stating about contamination only to see if you knew the difference thats all.
I was givin you a HEADSUP in a future subject or just in case you ever get a call for major repair bill from one of our store(s) or other shop (s).IF NOT ALREADY."

Sure you were. There is a reason my shop works on police cars for two departments. It's because we know what we are doing, and the police trust us.

Please stop working on cars.
Respond to this report!
What's this?

#19 UPDATE Employee

dumb ass-blaming hose

AUTHOR: Madman - (U.S.A.)

If you say a 20,000 mile caliper is in better shape then a hose,why would a fairly new hose be bad if nothing happened to it in the first place WISE GUY....

The only way a hose can go bad if the line is collapsed/crack right then why you keep blaming the hose. You can fine the caliper at fault by opening the bleeder to see if the piston retracks with the hose attached AND if it does then the hose is not at fault the CALIPER IS....SAVINGS GUY.....

We at les schwab state we'll rebuild or relace calipers and at times we go ahead and put pads in if no caliper/rebuild kits are avail. WE still warranty the product(o.e calipers with the new pads for 25,000 miles /36mo parts and labor(except commercial vechiles they have to pay for labor)try to fine that at another shop.

WHY would you use (BEARING)????GREASE in the slide area and pins don't you know the grease will damage the rubber. P.S DON'T USE ANTISEIZE EITHER .

I was stating about contamination only to see if you knew the difference thats all.
I was givin you a HEADSUP in a future subject or just in case you ever get a call for major repair bill from one of our store(s) or other shop (s).IF NOT ALREADY.
Respond to this report!
What's this?

#20 Consumer Comment

I did look it up

AUTHOR: Robert - (U.S.A.)

The results do not help your argument at all.

"...all other shops are following les schwab standard of replacing calipers with every brake job."

No, they do not. In fact, only the ripoff shops do this.

..."for better warranities and lack of come backs,cost to the consumers. put it this way if joe down the street put a set of pads in a ford ranger and 2-3 month down the road one of the caliper siezed up who the customer gonna blame."

I'd blame Joe too. If he did his job correctly, he'd have lubed the caliper slides. As I have stated, with few exceptions, the brake HOSE is the problem...not the caliper. Is the caliper LEAKING?! Does the caliper slide on it's mount?!

"As for slide pins getting seized up if you never try to loosen one up DON'T JUDGE. I've had my experiance of trying to loosen them up without damaging then and most of the time you have to use heat to loosen up the rust,by doing it you weaken the metal and burn the dust boots too."

The metal is not weakened. Cooling the caliper quickly(a bucket of water) puts the metal back to it's original molecular structure. YOU look it up. The boots come with the new hardware kit, which should always be used with every pad replacement.

"WE CAN GO ON AND ON ABOUT THIS MATTER."

WE sure can. The problem is you have no facts to help your side. I have all of them on mine.

"WE CAN ALSO TALK ABOUT CONTAMINATED BRAKES TOO. IT ONLY TAKES 36-48 HOURS(LAB TESTING PROVES THIS) TO HAVE THE WHOLE BRAKE SYSTEM CONTAMINATED WITH ANY PERTROLEUM PRODUCT. ANYTHING WITH RUBBER IN THE SYSTEM HAS TO BE REPLACED."

Who said anything about petroleum? Brake grease is a silicone base. This entire thread is about your company selling the OP new calipers when the vehicle had 20K miles on it, and nothing at all is wrong with them. Calipers need replacement is the slides are siezed too badly to remove(not on anything with only 20K miles), or LEAKING. If the piston(s) will not compress, it is the HOSE that is the culprit!

Please stop working on cars. I already spend too much time every day repairing what you guys did first.
Respond to this report!
What's this?

#21 Consumer Comment

I did look it up

AUTHOR: Robert - (U.S.A.)

The results do not help your argument at all.

"...all other shops are following les schwab standard of replacing calipers with every brake job."

No, they do not. In fact, only the ripoff shops do this.

..."for better warranities and lack of come backs,cost to the consumers. put it this way if joe down the street put a set of pads in a ford ranger and 2-3 month down the road one of the caliper siezed up who the customer gonna blame."

I'd blame Joe too. If he did his job correctly, he'd have lubed the caliper slides. As I have stated, with few exceptions, the brake HOSE is the problem...not the caliper. Is the caliper LEAKING?! Does the caliper slide on it's mount?!

"As for slide pins getting seized up if you never try to loosen one up DON'T JUDGE. I've had my experiance of trying to loosen them up without damaging then and most of the time you have to use heat to loosen up the rust,by doing it you weaken the metal and burn the dust boots too."

The metal is not weakened. Cooling the caliper quickly(a bucket of water) puts the metal back to it's original molecular structure. YOU look it up. The boots come with the new hardware kit, which should always be used with every pad replacement.

"WE CAN GO ON AND ON ABOUT THIS MATTER."

WE sure can. The problem is you have no facts to help your side. I have all of them on mine.

"WE CAN ALSO TALK ABOUT CONTAMINATED BRAKES TOO. IT ONLY TAKES 36-48 HOURS(LAB TESTING PROVES THIS) TO HAVE THE WHOLE BRAKE SYSTEM CONTAMINATED WITH ANY PERTROLEUM PRODUCT. ANYTHING WITH RUBBER IN THE SYSTEM HAS TO BE REPLACED."

Who said anything about petroleum? Brake grease is a silicone base. This entire thread is about your company selling the OP new calipers when the vehicle had 20K miles on it, and nothing at all is wrong with them. Calipers need replacement is the slides are siezed too badly to remove(not on anything with only 20K miles), or LEAKING. If the piston(s) will not compress, it is the HOSE that is the culprit!

Please stop working on cars. I already spend too much time every day repairing what you guys did first.
Respond to this report!
What's this?

#22 Consumer Comment

I did look it up

AUTHOR: Robert - (U.S.A.)

The results do not help your argument at all.

"...all other shops are following les schwab standard of replacing calipers with every brake job."

No, they do not. In fact, only the ripoff shops do this.

..."for better warranities and lack of come backs,cost to the consumers. put it this way if joe down the street put a set of pads in a ford ranger and 2-3 month down the road one of the caliper siezed up who the customer gonna blame."

I'd blame Joe too. If he did his job correctly, he'd have lubed the caliper slides. As I have stated, with few exceptions, the brake HOSE is the problem...not the caliper. Is the caliper LEAKING?! Does the caliper slide on it's mount?!

"As for slide pins getting seized up if you never try to loosen one up DON'T JUDGE. I've had my experiance of trying to loosen them up without damaging then and most of the time you have to use heat to loosen up the rust,by doing it you weaken the metal and burn the dust boots too."

The metal is not weakened. Cooling the caliper quickly(a bucket of water) puts the metal back to it's original molecular structure. YOU look it up. The boots come with the new hardware kit, which should always be used with every pad replacement.

"WE CAN GO ON AND ON ABOUT THIS MATTER."

WE sure can. The problem is you have no facts to help your side. I have all of them on mine.

"WE CAN ALSO TALK ABOUT CONTAMINATED BRAKES TOO. IT ONLY TAKES 36-48 HOURS(LAB TESTING PROVES THIS) TO HAVE THE WHOLE BRAKE SYSTEM CONTAMINATED WITH ANY PERTROLEUM PRODUCT. ANYTHING WITH RUBBER IN THE SYSTEM HAS TO BE REPLACED."

Who said anything about petroleum? Brake grease is a silicone base. This entire thread is about your company selling the OP new calipers when the vehicle had 20K miles on it, and nothing at all is wrong with them. Calipers need replacement is the slides are siezed too badly to remove(not on anything with only 20K miles), or LEAKING. If the piston(s) will not compress, it is the HOSE that is the culprit!

Please stop working on cars. I already spend too much time every day repairing what you guys did first.
Respond to this report!
What's this?

#23 Consumer Comment

I did look it up

AUTHOR: Robert - (U.S.A.)

The results do not help your argument at all.

"...all other shops are following les schwab standard of replacing calipers with every brake job."

No, they do not. In fact, only the ripoff shops do this.

..."for better warranities and lack of come backs,cost to the consumers. put it this way if joe down the street put a set of pads in a ford ranger and 2-3 month down the road one of the caliper siezed up who the customer gonna blame."

I'd blame Joe too. If he did his job correctly, he'd have lubed the caliper slides. As I have stated, with few exceptions, the brake HOSE is the problem...not the caliper. Is the caliper LEAKING?! Does the caliper slide on it's mount?!

"As for slide pins getting seized up if you never try to loosen one up DON'T JUDGE. I've had my experiance of trying to loosen them up without damaging then and most of the time you have to use heat to loosen up the rust,by doing it you weaken the metal and burn the dust boots too."

The metal is not weakened. Cooling the caliper quickly(a bucket of water) puts the metal back to it's original molecular structure. YOU look it up. The boots come with the new hardware kit, which should always be used with every pad replacement.

"WE CAN GO ON AND ON ABOUT THIS MATTER."

WE sure can. The problem is you have no facts to help your side. I have all of them on mine.

"WE CAN ALSO TALK ABOUT CONTAMINATED BRAKES TOO. IT ONLY TAKES 36-48 HOURS(LAB TESTING PROVES THIS) TO HAVE THE WHOLE BRAKE SYSTEM CONTAMINATED WITH ANY PERTROLEUM PRODUCT. ANYTHING WITH RUBBER IN THE SYSTEM HAS TO BE REPLACED."

Who said anything about petroleum? Brake grease is a silicone base. This entire thread is about your company selling the OP new calipers when the vehicle had 20K miles on it, and nothing at all is wrong with them. Calipers need replacement is the slides are siezed too badly to remove(not on anything with only 20K miles), or LEAKING. If the piston(s) will not compress, it is the HOSE that is the culprit!

Please stop working on cars. I already spend too much time every day repairing what you guys did first.
Respond to this report!
What's this?

#24 UPDATE Employee

CALIPERS

AUTHOR: Madman - (U.S.A.)

people people please fell free to look up brake and frt end on the web they do studies about caliper failures. all other shops are following les schwab standard of replacing calipers with every brake job.for better warranities and lack of come backs,cost to the consumers. put it this way if joe down the street put a set of pads in a ford ranger and 2-3 month down the road one of the caliper siezed up who the customer gonna blame. the customer goes back to joe and wants a warranty work right? joe then tells the customer i only put pads and turn? and packed your bearings? a set of new calipers(has to be done in pairs) will cost you 145.00. the customer argues about the matter. you get my drift...Les schwab does this for that reason and you don't know the whole condition whats inside the caliper housing as for seals,rings etc. As for slide pins getting seized up if you never try to loosen one up DON'T JUDGE. I've had my experiance of trying to loosen them up without damaging then and most of the time you have to use heat to loosen up the rust,by doing it you weaken the metal and burn the dust boots too. WE CAN GO ON AND ON ABOUT THIS MATTER. WE CAN ALSO TALK ABOUT CONTAMINATED BRAKES TOO. IT ONLY TAKES 36-48 HOURS(LAB TESTING PROVES THIS) TO HAVE THE WHOLE BRAKE SYSTEM CONTAMINATED WITH ANY PERTROLEUM PRODUCT. ANYTHING WITH RUBBER IN THE SYSTEM HAS TO BE REPLACED.
Respond to this report!
What's this?

#25 Consumer Comment

The car had 20K miles on it

AUTHOR: Robert - (U.S.A.)

Do you honestly believe the calipers were in need of replacement? Do you replace the ones on your own vehicles every time you put pads on it/them?

Of course not.
Respond to this report!
What's this?

#26 UPDATE Employee

Caliper replacement

AUTHOR: Anonymous - (U.S.A.)

Calipers are remanufactured through Raybestos from OE cores. Seals and dust boots go through a lot of heat cycles and can fail over time. It's just better to have the peace of mind that the brakes will last through their warranty period rather than hoping they will make it.
Respond to this report!
What's this?

#27 UPDATE Employee

you don't have to have your brakes done here

AUTHOR: Scott - (U.S.A.)

If you don't want a complete brake job that is backed by one of the best warranties in the business, don't come to Les Schwab. People come here to have the brakes done because they know it is a complete job that is done the right way the first time. We really can't back up a job if it has old parts that may or may not fail. If you don't like getting good service from trained professionals then go somewhere else.
Respond to this report!
What's this?

#28 Consumer Comment

Calipers rarely fail

AUTHOR: Robert - (U.S.A.)

Most are replaced because the sliders are seized, abd the mechanic doesn't want to take a little time freeing them up. Then there are the ones replaced because the hoses are collapsed. The mechanic replaces the calipers thinking they are the reason the piston will not go back in, just to find it was actually the hoses when the vehicle becomes a "comeback".

Ford and Dodge have issues with the hoses. If the pads are worn out at 20K miles, I'm betting on the hoses.
Respond to this report!
What's this?

#29 UPDATE Employee

don't be so quick to judge

AUTHOR: Rsdoherty88 - (U.S.A.)

I can see where you are coming from, but you aren't thinking of it quite clearly. More than likely if brakes on a 2001 ford taurus were worn after only 20k, then it is very likely that the calipers were bad to begin with. Second, the old calipers get sent back to a remanufacturing company as a core and they rebuild the calipers with all new seals and pistons. We don't just sell them on another vehicle. Most of the time customers just don't completely understand because "we" Les Schwab may have not fully explained what we do.

Also, it is true that we can only warranty work if it's done with proven parts. It would be less to just slap new brake pads on only, but if the calipers do fail, the customer may think it was our fault, that's why we have to sell the whole brake job, otherwise we can't back it up. Too many lawsuits would happen.
Respond to this report!
What's this?

#30 Consumer Suggestion

Brake Caliper Replacement is an oversold repair.

AUTHOR: Jim - ()

Robert, I couldn't agree more.

I am an automotive service writer with over 10 years experience in both aftermarket tire and brake stores and new car dealerships. When I relocated to Washington from California last year, I was informed by one of the "technicians" at my new place of employment that all front brake jobs were caliper replacements, regardless of mileage. Upper management later confirmed this, stating that "Schwab has done it for years".

In California, calipers are sold for very specific reasons (leaking, frozen piston, etc.) or as an upgrade for warranty purposes. In 3 years in a dealership named after a planet, I replaced 2 calipers- TOTAL, and many, many of those cars had in excess of 125,000 miles on them, and had never been worked on anywhere else.

My technician friend from Monroe, you need to try that BS on somebody who will buy it. A reline is a perfectly good repair, if done with a quality pad, by a competent technician. The problem is the 89.00 dollar special doesn't allow the tech to "flag" the hours he needs to. If a fair price was charged, the techs would fall in line.
Respond to this report!
What's this?

#31 Consumer Suggestion

You need to be educated.

AUTHOR: P.J. - ()

As a professional in the automotive repair industry, I can tell that you are someone hired to crunch numbers and save you company as many pennies as you can. Thats great that you look out for your company in such a way. But please make an effort to become educated about the things you criticize. Did you ever wonder what causes a caliper piston to retract after you take you foot off of the pedal? It is a square cut seal very similiar to an "O" ring only it is not round. To get new pads to fit into the caliper and over the rotor, the piston needs to be pushed back in, thus causing the square cut seal to be turned backwards. Now when you take your foot off of the pedal , instead of retracting, the piston retains pressure on the brake pads causing premature wear,excessive heat and possible lock up or loss of pedal due to boiling of brake fluid. To fix this of course you can rebuild the caliper. But just relplacing them with already rebuilt calipers is a lot less labor intensive and saves time and money. You stick to crunching numbers and leave the repair stuff to the professionals.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory