- Report: #468480
Report - Rebuttal - Arbitrate
Complaint Review: Les Schwab
Les Schwab8353 Redwood Dr. Rohnert Park, California U.S.A.
Les Schwab installed wrong load range tires on 3/4 ton pickup-only offering 'trade-in value' on replacement Rohnert Park California
*Consumer Comment: This problem could have been avoided
*UPDATE Employee: An issue that really wasn't.....
*Author of original report: satisfied with Les Schwab service-they made it right
*Author of original report: customer service
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Until today I really knew nothing about load ranges or even what all the door panel info meant. I had expected that a tire store would know what they were doing and not deliberately endanger their customers. I am just shocked that a company this big will not make it right when it is their mistake.
I am filling out the CA Bureau of Automotive Repair complaint form now and will attempt to talk to someone at the store again tomorrow when I can take a friend with me. When I asked the manager to talk to my Ford service rep. he said "I don't need to talk to him, I'm talking to you."
Now that I have the supporting documentation of tire load ranges I feel I have a strong case proving they are endangering customers. I wonder how many other people they do this to who never realize they've been sold improper and unsafe tires. I also wonder how many automotive insurance companies realize this is happening when they research their customers accidents. The tires I bought from them are Toyo Open Country A/T and are also made with an 'E' load range but they chose to sell me 'D' range.
The Les Schwab tire center here most definitely does not care about their customers safety. As the Les Schwab website has no corporate contact information I was able to get their corporate office phone number from another website with a bit of searching tonight. Located in Oregon and open during the work week as well as Saturdays from 8 to 12 pacific time; the number is: 541-447-4136. I hope this information will help others to avoid dealing with what is clearly a dangerous company.
Rohnert Park, California
This report was posted on Ripoff Report on 07/10/2009 10:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Les-Schwab/Rohnert-Park-California-94928/Les-Schwab-installed-wrong-load-range-tires-on-34-ton-pickup-only-offering-trade-in-valu-468480. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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