- Report: #374079
Report - Rebuttal - Arbitrate
Complaint Review: Les Schwab
Les Schwab1481 Bridge St Yuba City, California U.S.A.
Les Schwab "New" Problem after tires and struts replaced - no Customer service Yuba City California
I have a faulty brake light indicator for several years, so the brake light is usually on.
$1,500 later when I picked up my car from Les Schwab after getting the tires and struts replaced, both the ABS system light and the brake indicator light would not go off. I didn't even leave the parking lot and went back in to say the ABS light won't go off. They claimed the two lights can be related - and they wanted to charge me $85/hr to diagnose why the ABS light won't go off. They would not even look at the problem without agreeing to pay the $85/hr.
They claimed the ABS light was on when they received the car. The car has three regular drivers that say otherwise. I had the car smogged recently, and other work was noted - but not the ABS light.
It's their word against ours - and they refuse to diagnose the problem without charging more. Why should I pay for something I think their work caused?
Live Oak, California
This report was posted on Ripoff Report on 09/18/2008 09:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Les-Schwab/Yuba-City-California-95993/Les-Schwab-New-Problem-after-tires-and-struts-replaced-no-Customer-service-Yuba-City-C-374079. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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