• Report: #392260

Complaint Review: Lets Talk Phone Services

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  • Submitted: Mon, November 17, 2008
  • Updated: Fri, March 09, 2012

  • Reported By:Reno Nevada
Lets Talk Phone Services
letstalk.com Nationwide U.S.A.

Lets Talk Phone Services. Letstalk.com letstalk.com BIG TIME THIEFS! STOLE $500.00+ DOLLARS RANDOMLY OUT OF MY BANK ACCOUNT!! Internet

*Author of original report: DEAR, DAVE NAVY (YEAH, RESPONSE TO YOUR ALLEGATIONS)

*Consumer Comment: Holes in your story

*Author of original report: FINAL UPDATE....

*Author of original report: FINAL UPDATE....

*Author of original report: FINAL UPDATE....

*Author of original report: FINAL UPDATE....

*Author of original report: UPDATE....

*Author of original report: NOW I'M HAVING TROUBLE WITH MY BANK!! THEY SAY 90 MORE DAYS!!!

*Consumer Suggestion: Angry consumer

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Let's Talk.

This place is nothing but a huge rip off! On the day of 11-17-08 I was getting ready to make an online order. To make sure that I had sufficient funds in my bank account I called in to check that my most recent deposit had been cleared.

Well... to my surprise my account was on negative!!! So when I called my bank (US BANK), they told me that letstalk.com had taken $500.00+ out of my account!

I am extremely surprised and outraged about this! First off.. I do NOT understand how letstalk.com got a hold of my card information. Secondly... what on earth are
they even charging me for?!

I have not had any sort of services from these people nor have I requested any!!
Because of them I had to freeze my account and suspend my debit card! Now I only have $8.00 cash in my wallet to last me for two (2) weeks until I get the
paperwork in the mail for me to return to "possibly" get my hard earned money back!

I have to pay for gas, food, and other in general things within the next two (2) weeks and won't be able to because of these damn ripoffs taking my hard earned money randomly! Not to mention that I'll be needing very specific pricy things, due to the fact
that I'm a dialysis patient!

I just called the bank again (2nd time today) and asked them to give me all of the information from these charges these pigs reduced out of my account! The person from the bank told me that they made two (2) charges of $250.00+ out of my account.

The person at the bank did confirm that because of these random charges they made my account went into negative. And now I'm trying to be calm and patient about this! But I just can't!

Like I said above.. because of these bastards.. I've only got $8.00 to make it for the next coming
two (2) weeks! I need gas to get to my dialysis treatment (especially since every drive there and back
is exactly 30 minutes), I'll need specific food to follow my kidney disease diet (otherwise I could get a
reaction and have to go to the ER), and I'll need other things in general! Do you really think $8.00 is
going to last me for two (2) whole damn weeks??!!?

I am going to seek an attorney for all of this trouble I'm having to go thru. And you can believe that
if I am able to sue these bastards, I will!! And I'll be adding extra money in there for all the trouble I've
had to to go thru so far.. and what I will go thru!

I'll keep you all updated.. as I did go to their website and sent in a request for them to call me! When
they do call I'll demand and explenation as to how it is that they think they can get away with taking
over $500.00 from me!

Ps. If in fact some jerk from somewhere got a picture of my card and made in order online with
my info and it was not just letstalk.com that just randomly did this. Then I will personally add an
"update" on this site to let you know. But what is strange is that I've been carrying my card and no
one else. Either way I will get to the bottom of this and let you all know what happens, real soon!

Angry consumer
Reno, Nevada
U.S.A.

This report was posted on Ripoff Report on 11/17/2008 11:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lets-Talk-Phone-Services/nationwide/Lets-Talk-Phone-Services-Letstalkcom-letstalkcom-BIG-TIME-THIEFS-STOLE-50000-DOLLAR-392260. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 8Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

DEAR, DAVE NAVY (YEAH, RESPONSE TO YOUR ALLEGATIONS)

AUTHOR: Salvador - (U.S.A.)

I will gladly read any suggestions, but please do not bombard me with questions and allegations, as if you were some sort of judge or lawyer. 

It's actually 2012 now, and I can't believe I didn't see your response back then in 2008, otherwise you would have definitely already gotten a response from me. 

I don't appreciate you alleging that there are holes in my story. First off, because that's what you titled the response. Secondly, because you don't really point out these "holes" in my story. 

You take everything in such a literal manner, that it's outrageous! When I said that I would've loved for some sort of information coming in from Let's Talk, that's because I always check my online banking, nothing had been charged. I had never had some sort of problem like this. It came out of nowhere. 

So when they did this outrageous charge out or no where, and they claimed something was ordered over 10 months ago, you can believe that sounded really fishy! Please, don't take the word "fishy" too literal, now that I see you take everything so literal. Usually (who am I kidding- ALWAYS), when I've made purchases online, the charge goes right through. 

So for this charge to be done, then they claim it was made 10 months ago, to me was not making sense. That's why I said I would've appreciated for let's talk to send me something in the mail, or atleast appear in my online banking. But they didn't. They just dropped the bomb on me 10 months later.

And for your information, Navy man, this was as a matter of fact a fraudulent transaction. I investigated it very well, I simply forgot to update everything on here.

Turns out that my roomate, Jacob, had done this. I called in to Let's Talk, I told them my situation, I asked them what that order or shipping information was. I got it. That simple.

Then I called Fed Ex. I told them as well, that I was calling in, because somebody had made this order and that I wanted to know who had picked that up. That's all I had to do, then give them the shipping numbers that Let's Talk provided, and they told me that Jacob had as a matter of fact signed the package.

So I immediately called my local police department and updated them with that information. I still have the police report. And whenever I find out where Jacob has moved to, he WILL be getting arrested. 

So do you see, why people like you shouldn't even go online and make allegations and bombard people with conclusions of your own? I did investigate and got this matter resolved. The police found the same evidence I found that I did not do this! End of story!

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#2 Consumer Comment

Holes in your story

AUTHOR: DaveNavy - (USA)

I have a hard time believing you,...and here is why,...If somebody used your credit card back in january without your knowledge and had your billing address information,then why on gods earth would lets talk even contact you the charges that were made 6 months down the road are from breach of contract,....Don't get me wrong no fault of your own,...
that is why you probably didnt hear from them because alot of high end phones are free on their website with of course a two year contract,...But you said "why didn't lets talk contact Me about these fraudelent charges" How the hell do they know their fraudulant?
This is your banks Job to take care of all these problems in the first place,if your bank is that weak in the knees when it comes to helping customers with a fraud claim then time for a new bank.

1)I have to ask,...Do you frequent Whorehouses  where your Drivers License gets photo copied when pay by credit card?

2)are you lying about all this?... USBank Letstalk.com and Fedex All messed up in a huge manner when it came to serving their customer?

3)And why on gods earth would you begin to believe that they had a number to contact you at IF!!!"You Didn't Place The ORDER"

Come on buddy...if your luck is always this bad Im amazed your still alive.
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#3 Author of original report

FINAL UPDATE....

AUTHOR: Salvador - (U.S.A.)

So finally I was able to get a "provisional credit" from my bank!:) I'm pretty happy about that. But letstalk.com didn't work with me on that. Letstalk.com just gave me the run-around from telling me to file a police report and faxing it to them to lieng about refunding me the money!

The person that filed the report for me after I filled it out said that it was strange how letstalk.com claims that there had been an order placed months ago and then later make the unauthorized charges to my account without even trying to contact me .. not even thru mail.

I explained to that person that to me it was strange aswell... and that if anyone could get an answer from this ripoff of a company that it would be them (the police).

So definetyly.. the police should be investigating this and I am confident that this will completely get cleared out of my name. Because NEVER have I used any kind of service from letstalk.com nor have I received anything from them!

There should be proof somewhere of who it was that signed for this so called "order" at the FEDEX. I sure as hell didn't know about any order and definetly didn't sign for anything.

But anyways.. I got my provisional credit from US BANk, but letstalk.com did nothing to try and solve this, but give me a run-around. So everyone out there.. watch out for these people at letstalk.com!
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#4 Author of original report

FINAL UPDATE....

AUTHOR: Salvador - (U.S.A.)

So finally I was able to get a "provisional credit" from my bank!:) I'm pretty happy about that. But letstalk.com didn't work with me on that. Letstalk.com just gave me the run-around from telling me to file a police report and faxing it to them to lieng about refunding me the money!

The person that filed the report for me after I filled it out said that it was strange how letstalk.com claims that there had been an order placed months ago and then later make the unauthorized charges to my account without even trying to contact me .. not even thru mail.

I explained to that person that to me it was strange aswell... and that if anyone could get an answer from this ripoff of a company that it would be them (the police).

So definetyly.. the police should be investigating this and I am confident that this will completely get cleared out of my name. Because NEVER have I used any kind of service from letstalk.com nor have I received anything from them!

There should be proof somewhere of who it was that signed for this so called "order" at the FEDEX. I sure as hell didn't know about any order and definetly didn't sign for anything.

But anyways.. I got my provisional credit from US BANk, but letstalk.com did nothing to try and solve this, but give me a run-around. So everyone out there.. watch out for these people at letstalk.com!
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#5 Author of original report

FINAL UPDATE....

AUTHOR: Salvador - (U.S.A.)

So finally I was able to get a "provisional credit" from my bank!:) I'm pretty happy about that. But letstalk.com didn't work with me on that. Letstalk.com just gave me the run-around from telling me to file a police report and faxing it to them to lieng about refunding me the money!

The person that filed the report for me after I filled it out said that it was strange how letstalk.com claims that there had been an order placed months ago and then later make the unauthorized charges to my account without even trying to contact me .. not even thru mail.

I explained to that person that to me it was strange aswell... and that if anyone could get an answer from this ripoff of a company that it would be them (the police).

So definetyly.. the police should be investigating this and I am confident that this will completely get cleared out of my name. Because NEVER have I used any kind of service from letstalk.com nor have I received anything from them!

There should be proof somewhere of who it was that signed for this so called "order" at the FEDEX. I sure as hell didn't know about any order and definetly didn't sign for anything.

But anyways.. I got my provisional credit from US BANk, but letstalk.com did nothing to try and solve this, but give me a run-around. So everyone out there.. watch out for these people at letstalk.com!
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#6 Author of original report

FINAL UPDATE....

AUTHOR: Salvador - (U.S.A.)

So finally I was able to get a "provisional credit" from my bank!:) I'm pretty happy about that. But letstalk.com didn't work with me on that. Letstalk.com just gave me the run-around from telling me to file a police report and faxing it to them to lieng about refunding me the money!

The person that filed the report for me after I filled it out said that it was strange how letstalk.com claims that there had been an order placed months ago and then later make the unauthorized charges to my account without even trying to contact me .. not even thru mail.

I explained to that person that to me it was strange aswell... and that if anyone could get an answer from this ripoff of a company that it would be them (the police).

So definetyly.. the police should be investigating this and I am confident that this will completely get cleared out of my name. Because NEVER have I used any kind of service from letstalk.com nor have I received anything from them!

There should be proof somewhere of who it was that signed for this so called "order" at the FEDEX. I sure as hell didn't know about any order and definetly didn't sign for anything.

But anyways.. I got my provisional credit from US BANk, but letstalk.com did nothing to try and solve this, but give me a run-around. So everyone out there.. watch out for these people at letstalk.com!
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#7 Author of original report

UPDATE....

AUTHOR: Salvador - (U.S.A.)

So.. letstalk.com told me to file a police report and to fax it to them. They even told me that as soon as I fax that police report to them they'd prompltly refund my money to my account.

Well.. here we go with the run-around. Because I did file that police report and faxed it to them about two days ago. And I just now got off the phone with letstalk.com and they claim that I never sent them any police report!

In which is outrageous.. because I still have the receipt from Kinko's and the fax confirmation that proves that I did send out. So they told me to go and pay for another fax.

I will not drive another 25-30 minutes to my nearest Kinko's location and pay for another fax!!! Like I said.. I have the receipt that I did send them that fax and a confirmation proving that they did receive that police report fax!!

And I actually can't find a way to upload an image on my update. Otherwise I'd take a picture of the police report, the Kinko's fax receipt, and the Kinko's confirmation proving that they did receive the fax.

If anyone out there has any suggestions... please post them. This is very frustrating for me...
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#8 Author of original report

NOW I'M HAVING TROUBLE WITH MY BANK!! THEY SAY 90 MORE DAYS!!!

AUTHOR: Salvador - (U.S.A.)

Hi,

this is an update on the rip off report I posted about letstalk.com. Now letstalk.com isn't the only issue anymore. Now I feel that USBANK is giving me a run-around!

So after I found out that there was fraud commited to my account and that unauthorized transactions had been made I spoke with the staff from USBANK. Well.. it must have been two days ago when I originally spoke with them about the fraud comitted to my account.

The staff at USBANK (2 days ago) told me that they had filed a claim, frozen my account, and canceled off my debit card. They even said that they would reverse the charges that letstalk.com made.

So I just got off the phone with them like 5 minutes (11/19/2008) ago and am now finding out that they haven't even reversed anything!! They actually didn't even file the claim! So I demanded that they begin to do something about it. So I got transfered like 3 or 4 times until some guy by the name of Maurice picked up.

This guy Maurice said that since they didn't do the claim when I was told they'd do it.. that he'd do it. He even said that it may be another 90 days until they can solve this issue.. and maybe til then they'd give me my money back! Outrageous!

And what really has me pissed off is that my account is still on negative beacause of these fraudulant charges made to my account. And my bank (USBANK) won't seem to do anything about it!

I'd also like to keep you updated about the phone call that I got from letstalk.com. After knowing that letstalk.com stole $500.00 from me I went to their website to send them a call request.

When they called me the next day I let them know that I had figured out that they had charged me two unauthorized charges of $250.00+ dollars. They then transfered me to customer service.

So I got a very friendly customer service agent. She looked into the system and she told me that somebody had ordered some phones with my information and that it was supposedly shipped out to my address.

But I let her know that at my home no one received any phones! She then checked the order status records on that order and she told me that whoever had made that order didn't allow the phones to reach my home.

What I now find extremely weird is that she said that the phones had been ordered like in January! So why the hell didn't letstalk.com do anything about this months ago? All of a sudden they let people know about this?? Had they sent me something in the mail letting me know this unauthorized transaction had been made.. none of this trouble would have happened!

She said that someone had called into FedEx as soon as they found out the phones were there. They pretended to have been me and authorized another person by another name to go by and pick them up!

So all that's left there is to find out who actually called in holding the phones there to later on go by and sign for them. So hopefully.. I can get my money back real soon! Because this in unfair! I have no clue as to who could have ordered these damn phones!

And other than that.. the customer service agent at letstalk.com did confirm that someone was keeping track of the order status, called in to hold them in FedEx (to not allow them to reach my home), and called in pretending to be me and "authorized" someone else to pick them up.

But yeah.. for that person that posted a consumer suggestion. Please send me your email address and I will contact you. Because now.. USBANK is giving me a run-around.

I will not apologize about having posted a rip off report against letstalk.com. Even though someone did commit the fraud and used my information to make this pricy "unauthorized" transaction.

And I say I won't apologize because if this unauthorized transaction was made since January with all of my information.. why didn't letstalk.com try to contact me about it. That way I would've let them know that I never made such transaction and that I never received such phones!

But no.. letstalk.com had to try being all sneaky stealing over $500.00 from me.. making my account negative. Which up to date I still haven't gotten anything back and am still struggling because of this whole thing!
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#9 Consumer Suggestion

Angry consumer

AUTHOR: The Comsumer Watch Dog Group - (U.S.A.)

Angry,

It is extremly important that you can your bank back, tell them that the charge was unaughorized, and is fraudulant.

Most bank, will charge it back to the merchant. It do not matter if it was on your checking account or not.


DO NOT DELAY IN CONTACTING YOUR BANK AGAIN, otherwise it will get paid and you will have not recorse.

If US Bank will not do it for you; post here again and I will give you an email address that you can contact me on.

This has happened to me a couple of times, and Citibank, reversed the charge right over the phone, and then sent me an affadavid to fill out.

Sorry this happened to you, know the feeling.
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